What users are saying about
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112 Ratings

DemandTools

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112 Ratings
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Score 8.7 out of 100
32 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

DemandTools

With a few small exceptions, DemandTools does everything that Apex Data Loader and Workbench do for uploading and updating records and does it with an easier-to-learn, feature-rich, guided interface. (And no annoying package installs like the Apex loader.) It doesn't handle querying of deleted records (at least that I am aware of), though it's the only tool I use for batch restoring of RecordIDs if you have them archived or if you query them from Apex Data Loader. I don't use the duplicate management features personally, but our organization uses them extensively on a daily basis.
Brian Degon | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

DemandTools
SalesforceIQ CRM (Discontinued)
9.1
Customer data management / contact management
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Territory management
DemandTools
SalesforceIQ CRM (Discontinued)
9.5
Opportunity management
DemandTools
SalesforceIQ CRM (Discontinued)
8.0
Integration with email client (e.g., Outlook or Gmail)
DemandTools
SalesforceIQ CRM (Discontinued)
9.5
Quote & order management
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Interaction tracking
DemandTools
SalesforceIQ CRM (Discontinued)
9.5
Channel / partner relationship management
DemandTools
SalesforceIQ CRM (Discontinued)
9.0

Marketing Automation

DemandTools
SalesforceIQ CRM (Discontinued)
7.4
Lead management
DemandTools
SalesforceIQ CRM (Discontinued)
7.4

CRM Project Management

DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Task management
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Billing and invoicing management
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Reporting
DemandTools
SalesforceIQ CRM (Discontinued)
9.0

CRM Reporting & Analytics

DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Forecasting
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Pipeline visualization
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Customizable reports
DemandTools
SalesforceIQ CRM (Discontinued)
9.0

Customization

DemandTools
SalesforceIQ CRM (Discontinued)
9.1
Custom fields
DemandTools
SalesforceIQ CRM (Discontinued)
9.5
Custom objects
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Scripting environment
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
API for custom integration
DemandTools
SalesforceIQ CRM (Discontinued)
9.0

Security

DemandTools
SalesforceIQ CRM (Discontinued)
9.3
Single sign-on capability
DemandTools
SalesforceIQ CRM (Discontinued)
9.5
Role-based user permissions
DemandTools
SalesforceIQ CRM (Discontinued)
9.0

Social CRM

DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Social engagement
DemandTools
SalesforceIQ CRM (Discontinued)
9.0

Integrations with 3rd-party Software

DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Marketing automation
DemandTools
SalesforceIQ CRM (Discontinued)
9.0
Compensation management
DemandTools
SalesforceIQ CRM (Discontinued)
9.0

Platform

DemandTools
SalesforceIQ CRM (Discontinued)
9.5
Mobile access
DemandTools
SalesforceIQ CRM (Discontinued)
9.5

Pros

DemandTools

  • Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
  • Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
  • Every module has clear steps and in-line help.
Laura Straub | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Anonymous | TrustRadius Reviewer

Cons

DemandTools

  • Cannot run on Mac (we have to do all work through a VM which often involves transferring files back and forth and causes issues with scheduled jobs).
  • My Marketing counterpart has expressed concerns over functionality (has had issues with scheduled jobs, the title normalization, and is looking at similar platforms that also allow for lead routing).
  • UI while functional is inferior to many other platforms I've reviewed. I've used DemandTools for many years at my past company, so I've not had issues but it's been difficult for my counterpart to adapt to the interface.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer

Likelihood to Renew

DemandTools

DemandTools 7.7
Based on 12 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Usability

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Reliability and Availability

DemandTools

DemandTools 8.2
Based on 1 answer
have not had any issues
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Performance

DemandTools

DemandTools 5.5
Based on 2 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Online Training

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

DemandTools

It has been years since we looked at other tools, and while I know we reviewed four different solutions when we picked Demand Tools, it has been so long I don't remember who. We are so happy with the product, we have not gone to search for any other alternatives since we started using it over 5 years ago.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer

Scalability

DemandTools

DemandTools 5.5
Based on 1 answer
it has worked just fine for our purposes, but I can not speak to its scalability
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

DemandTools

  • Time saving: It can get the jobs done quicker than human processing can.
  • Increased office productivity: Not having people doing these data changes means they can focus on other work while DemandTools is running.
  • Makes repeating complex tasks easy: DemandTools makes it easy to save a configuration so that a less tech-savvy staff member can run a complex data update on a routine basis, with minimal support needed from tech staff.
Anonymous | TrustRadius Reviewer

SalesforceIQ CRM (Discontinued)

  • Not budget friendly for smaller start-ups.
Anonymous | TrustRadius Reviewer

Screenshots

DemandTools

Pricing Details

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SalesforceIQ CRM (Discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DemandTools
8.7
SalesforceIQ CRM (Discontinued)
9.5

Likelihood to Renew

DemandTools
7.7
SalesforceIQ CRM (Discontinued)

Usability

DemandTools
7.3
SalesforceIQ CRM (Discontinued)

Reliability and Availability

DemandTools
8.2
SalesforceIQ CRM (Discontinued)

Performance

DemandTools
5.5
SalesforceIQ CRM (Discontinued)

Support Rating

DemandTools
9.0
SalesforceIQ CRM (Discontinued)

Online Training

DemandTools
8.5
SalesforceIQ CRM (Discontinued)

Implementation Rating

DemandTools
5.0
SalesforceIQ CRM (Discontinued)

Scalability

DemandTools
5.5
SalesforceIQ CRM (Discontinued)

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