Desk.com (discontinued) vs. DeskRoll Remote Desktop
Desk.com (discontinued) vs. DeskRoll Remote Desktop
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month |
Desk.com (discontinued) | DeskRoll Remote Desktop | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | $3.25 per seat/per month | ||||||||||||||
Additional Details | — | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | DeskRoll Remote Desktop | |
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Top Cons |
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Remote Administration |
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Desk.com (discontinued) | DeskRoll Remote Desktop | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Getscreen.me Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | mRemoteNG Score 9.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Remote Desktop Services Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | DeskRoll Remote Desktop | |
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Likelihood to Recommend | 8.2 (38 ratings) | 7.0 (2 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | DeskRoll Remote Desktop | |
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Likelihood to Recommend | Discontinued Products | Tomsk Inc. |
Pros | Discontinued Products | Tomsk Inc. |
Cons | Discontinued Products | Tomsk Inc. |
Likelihood to Renew | Discontinued Products | Tomsk Inc. No answers on this topic |
Usability | Discontinued Products | Tomsk Inc. No answers on this topic |
Reliability and Availability | Discontinued Products | Tomsk Inc. No answers on this topic |
Performance | Discontinued Products | Tomsk Inc. No answers on this topic |
Support Rating | Discontinued Products | Tomsk Inc. No answers on this topic |
Implementation Rating | Discontinued Products | Tomsk Inc. No answers on this topic |
Alternatives Considered | Discontinued Products | Tomsk Inc. |
Return on Investment | Discontinued Products | Tomsk Inc. |
ScreenShots | Desk.com (discontinued) Screenshots | DeskRoll Remote Desktop Screenshots |