15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • DeskRoll Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

9.1

DeskRoll Remote Desktop

91%
8.5

GoToAssist

85%
GoToAssist ranks higher in 11/14 features

Screen sharing

8.5
85%
3 Ratings
10.0
100%
16 Ratings

File transfer

9.0
90%
3 Ratings
9.0
90%
15 Ratings

Instant message

10.0
100%
2 Ratings
9.0
90%
15 Ratings

Over-the-Internet remote session

10.0
100%
3 Ratings
9.0
90%
16 Ratings

Initiate remote control from mobile

7.0
70%
2 Ratings
8.1
81%
8 Ratings

Multi-platform remote control

10.0
100%
2 Ratings
8.0
80%
10 Ratings

Secure remote access with Smart Card authentication

N/A
0 Ratings
7.0
70%
5 Ratings

Access to sleeping/powered-off computers

N/A
0 Ratings
8.0
80%
11 Ratings

Remote management of servers & workstations

N/A
0 Ratings
9.0
90%
14 Ratings

Remote Active Directory® management

N/A
0 Ratings
9.0
90%
8 Ratings

Centralized management dashboard

N/A
0 Ratings
9.0
90%
11 Ratings

Session record

N/A
0 Ratings
8.0
80%
13 Ratings

Annotations

N/A
0 Ratings
8.0
80%
11 Ratings

Monitoring and Alerts

N/A
0 Ratings
7.8
78%
7 Ratings

Attribute Ratings

  • GoToAssist is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

DeskRoll Remote Desktop

80%
3 Ratings
10.0

GoToAssist

100%
23 Ratings

Likelihood to Renew

DeskRoll Remote Desktop

N/A
0 Ratings
8.0

GoToAssist

80%
7 Ratings

Usability

DeskRoll Remote Desktop

N/A
0 Ratings
8.0

GoToAssist

80%
4 Ratings

Availability

DeskRoll Remote Desktop

N/A
0 Ratings
8.9

GoToAssist

89%
4 Ratings

Performance

DeskRoll Remote Desktop

N/A
0 Ratings
9.0

GoToAssist

90%
2 Ratings

Support Rating

DeskRoll Remote Desktop

N/A
0 Ratings
8.0

GoToAssist

80%
8 Ratings

Implementation Rating

DeskRoll Remote Desktop

N/A
0 Ratings
8.0

GoToAssist

80%
8 Ratings

Likelihood to Recommend

DeskRoll Remote Desktop

During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Anonymous | TrustRadius Reviewer

GoToAssist

Its a great tool if you support users remotely. The fact that it is easy to deploy (or have the end users connect) is a massive plus. If you provide software support to end users or are part of an IT team that helps users fix their problems this will save you a ton of time. It also works great in low bandwidth scenarios. So if your users are in remote locations with slow speed internet this will still get the job done. It is also really reliable. We faced almost no bugs or critical issues. I would imagine it would also perform really well as a server monitoring tool. Just deploy it and you can remotely connect to the server whenever you need to.Great tool if you need reliable, high performing remote connection
Anonymous | TrustRadius Reviewer

Pros

DeskRoll Remote Desktop

  • I am able to get connected with clients and the in-house environment through the secure access feature.
  • Co-development and collaboration made office work easier.
  • The integration with customer help desk and the ticketing system made things easier.
  • You can easily access any desktop and do troubleshooting quickly.
Sudipta Debnath | TrustRadius Reviewer

GoToAssist

  • Quick access to customer computers via email links or giving them the access code over the phone.
  • Notes area where I can record the details of the remote session.
  • Reporting - I can retrieve a monthly report of all my remote sessions (including notes) which helps me monitor usage, provides billing information and allows me to save a copy of the report locally.
Lin James, CPB, SCC | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Matt Karcher | TrustRadius Reviewer

GoToAssist

  • The administration web interface can be a bit cumbersome.
  • Would be nice if I had the option where I did not need to tie an account to a email address. It may work fine for companies of a tremendous size for ticketing purposes, but for my firm we just would like to use it and share 3 seats. It is not cost effective for my entire team to use a license as we will never all use it at the same time, but we could all benefit from using the product.
  • We could benefit from a scaled down version that only encompasses the remote support portion. We don't use other pieces of it like the mobile profiles portion, so if we could scale it back and get it at a cheaper cost that would be beneficial.
Jarrell L. Chatman | TrustRadius Reviewer

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$3.25

Starting Price

$8.25 per user/per month

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll Pro 1 Month$29.951
DeskRoll Pro 1 Year$299.401
DeskRoll Starter$392
DeskRoll Lite$8.253
DeskRoll Lite$994
  1. per seat
  2. per user/per year
  3. per user/per month
  4. per user/per year
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

GoToAssist

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$69 per agent/per month

GoToAssist Editions & Modules

Edition
GoToAssist Remote Support$691
  1. per agent/per month
Additional Pricing Details

Likelihood to Renew

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

GoToAssist

GoToAssist 8.0
Based on 7 answers
The renewal decisions are mostly made from our IT department at work. I know they read a lot of articles and research products so I trust them to make the best decision. I have given my IT department positive feedback on the product and I hope they renew it in the future
Kerry Allen | TrustRadius Reviewer

Usability

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

GoToAssist

GoToAssist 8.0
Based on 4 answers
GoToAssist SeeIt works reliably and enables our techs to be confident that they won't have major issues when trying to remotely troubleshoot customer issues. Our Network team also utilizes GoToAssist SeetIt when connecting to customers or servers.
Jerome Pierce | TrustRadius Reviewer

Reliability and Availability

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

GoToAssist

GoToAssist 8.9
Based on 4 answers
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Anonymous | TrustRadius Reviewer

Performance

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

GoToAssist

GoToAssist 9.0
Based on 2 answers
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Anonymous | TrustRadius Reviewer

Support Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

GoToAssist

GoToAssist 8.0
Based on 8 answers
The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
Anonymous | TrustRadius Reviewer

Implementation Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

GoToAssist

GoToAssist 8.0
Based on 8 answers
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
Jerome Pierce | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

We've used various services - RemotePC, LogMeIn, Go2MyPC, etc. We have used it all and none have been as great as DeskRoll Remote Desktop. In other versions, the screen is not super legible, meaning the text is fuzzy or ill-fitting to the viewer's PC screen. We've experienced click delays, and recurring issues where we get kicked off and our data is lost. However, that doesn't happen with DeskRoll Remote Desktop.
Anonymous | TrustRadius Reviewer

GoToAssist

All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't have a system for deploying software and have to do it manually, we value this feature. So, it's probably the most reliable software when you have to use it on multiple devices (Mac, Windows, etc.).
Christopher Fritz | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • It has provided easier business access and our ROI is 70%+.
  • Customer Satisfaction Survey: we are able to manage a high rating of 9+ - even in a difficult time.
  • Internal team collaboration was made easier through secure Instant messaging that we got integrated through Cisco Webex.
Sudipta Debnath | TrustRadius Reviewer

GoToAssist

  • GoToAssist was a replacement for DMC, and while it didn't allow for profile changes, it allowed technicians to keep working with virtual support.
  • From what I understand, the per-seat licenses are quite expensive. Teams often dispute which accounts belong to which team.
David Reese | TrustRadius Reviewer

Screenshots

Add comparison