DeskRoll Remote Desktop vs. HaloITSM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskRoll Remote Desktop
Score 8.1 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
HaloITSM
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…
$49
per month per user
Pricing
DeskRoll Remote DesktopHaloITSM
Editions & Modules
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
On Premise
$49
per month per user
Cloud
$49
per month per user
Offerings
Pricing Offerings
DeskRoll Remote DesktopHaloITSM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup Fee$3.25 per seat/per monthOptional
Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.There is 15% discount for all charities, educational institutions and non-profit organisations.
More Pricing Information
Features
DeskRoll Remote DesktopHaloITSM
Remote Administration
Comparison of Remote Administration features of Product A and Product B
DeskRoll Remote Desktop
8.2
2 Ratings
1% below category average
HaloITSM
-
Ratings
Screen sharing8.02 Ratings00 Ratings
File transfer8.02 Ratings00 Ratings
Instant message7.01 Ratings00 Ratings
Over-the-Internet remote session10.02 Ratings00 Ratings
Initiate remote control from mobile8.01 Ratings00 Ratings
Multi-platform remote control8.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
HaloITSM
8.4
12 Ratings
3% above category average
Organize and prioritize service tickets00 Ratings8.612 Ratings
Expert directory00 Ratings8.58 Ratings
Service restoration00 Ratings8.77 Ratings
Self-service tools00 Ratings8.611 Ratings
Subscription-based notifications00 Ratings8.612 Ratings
ITSM collaboration and documentation00 Ratings8.39 Ratings
ITSM reports and dashboards00 Ratings7.712 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
HaloITSM
7.8
10 Ratings
5% below category average
Configuration mangement00 Ratings8.07 Ratings
Asset management dashboard00 Ratings7.77 Ratings
Policy and contract enforcement00 Ratings7.95 Ratings
Change management
Comparison of Change management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
HaloITSM
8.8
9 Ratings
5% above category average
Change requests repository00 Ratings8.79 Ratings
Change calendar00 Ratings8.77 Ratings
Service-level management00 Ratings9.08 Ratings
Best Alternatives
DeskRoll Remote DesktopHaloITSM
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 8.9 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DeskRoll Remote DesktopHaloITSM
Likelihood to Recommend
7.0
(2 ratings)
9.1
(12 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
DeskRoll Remote DesktopHaloITSM
Likelihood to Recommend
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Read full review
Halo Service Solutions
If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.
Read full review
Pros
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Read full review
Halo Service Solutions
  • The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.
  • Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.
  • The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.
Read full review
Cons
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
Read full review
Halo Service Solutions
  • Support for M365 \ Power Platform, Power Bi reporting in particular
  • Feel the asset management side of the product is not as good as the ticket management
  • Support is excellent but maybe an old school user forum where other admins can share and discuss ideas
Read full review
Usability
Tomsk Inc.
No answers on this topic
Halo Service Solutions
Its simple and intuitiuve - requires minimal training to get people in and working at speed
Read full review
Support Rating
Tomsk Inc.
No answers on this topic
Halo Service Solutions
I've made overall positive experiences with the Halo support. The only thing to increase would be some follow ups on feature requests. If someone would reach out to me, telling me wheter or not my feature request will be considered in future updates or not.
Read full review
Alternatives Considered
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
Read full review
Halo Service Solutions
HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these.
Read full review
Return on Investment
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
Read full review
Halo Service Solutions
  • It enabled us to allow our Service Desk Staff to work from home during COVID and this has continued ever since.
  • We have halved our average resolution time.
  • Some of the automation processes, when implemented alongside the MS Power Platform, have saved approximately 30 hours a month. This includes times when customers were unable to access the system until they had been trained. This is now automated via Halo and they get sent to on-demand training, instead of waiting up to 3 weeks for the next scheduled session.
Read full review
ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.

HaloITSM Screenshots

Screenshot of Halo ITSMScreenshot of Asset ManagementScreenshot of Incident ManagementScreenshot of Service CatalogueScreenshot of Change Control