What users are saying about
9 Ratings
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Score 9.9 out of 100
12 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is ideal for all businesses thanks to its benefits. The ease of accessing other computers remotely to get files or offer remote help saves time and also minimizes office movement (noise). In addition, DeskRoll Remote Desktop makes working remotely easy.
Anonymous | TrustRadius Reviewer

IBM Control Desk

For companies or persons who want to critically monitor the IT assets in their systems, IBM Control Desk is the program that will make them swiftly identify mistakes and provide possible solutions for them. Furthermore, IBM Control Desk is a straightforward communication program between the ICT department and the end users, where they articulate a challenge and it is immediately sorted out. IBM Control Desk monitors even the functionality of the software in the systems.
Charlie Ndogo | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
9.3
IBM Control Desk
Screen sharing
DeskRoll Remote Desktop
9.0
IBM Control Desk
File transfer
DeskRoll Remote Desktop
10.0
IBM Control Desk
Instant message
DeskRoll Remote Desktop
9.0
IBM Control Desk
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
IBM Control Desk
Initiate remote control from mobile
DeskRoll Remote Desktop
10.0
IBM Control Desk
Multi-platform remote control
DeskRoll Remote Desktop
9.0
IBM Control Desk

Incident and problem management

DeskRoll Remote Desktop
IBM Control Desk
9.3
Organize and prioritize service tickets
DeskRoll Remote Desktop
IBM Control Desk
9.8
Expert directory
DeskRoll Remote Desktop
IBM Control Desk
8.8
Service restoration
DeskRoll Remote Desktop
IBM Control Desk
9.1
Self-service tools
DeskRoll Remote Desktop
IBM Control Desk
9.0
Subscription-based notifications
DeskRoll Remote Desktop
IBM Control Desk
10.0
ITSM collaboration and documentation
DeskRoll Remote Desktop
IBM Control Desk
8.6
ITSM reports and dashboards
DeskRoll Remote Desktop
IBM Control Desk
9.8

ITSM asset management

DeskRoll Remote Desktop
IBM Control Desk
8.8
Configuration mangement
DeskRoll Remote Desktop
IBM Control Desk
8.8
Asset management dashboard
DeskRoll Remote Desktop
IBM Control Desk
9.0
Policy and contract enforcement
DeskRoll Remote Desktop
IBM Control Desk
8.7

Change management

DeskRoll Remote Desktop
IBM Control Desk
9.3
Change requests repository
DeskRoll Remote Desktop
IBM Control Desk
9.1
Change calendar
DeskRoll Remote Desktop
IBM Control Desk
10.0
Service-level management
DeskRoll Remote Desktop
IBM Control Desk
8.8

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

IBM Control Desk

  • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
  • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
Anonymous | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • No issues that I can think of. It is a perfect solution for business.
Anonymous | TrustRadius Reviewer

IBM Control Desk

  • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
  • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
  • Conservative in integrating with some other extensions or software.
Charlie Ndogo | TrustRadius Reviewer

Support Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

IBM Control Desk

IBM Control Desk 5.0
Based on 2 answers
The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

IBM Control Desk

Ease of configuration is a credible feature from the application, as we have the flexibility of personalizing the software for our needs. Also, IBM Control Desk captures the software problems and issues us with extensive answers for them. The communications that IBM Control Desk makes between the company's ICT department and the users is fruitful and speeds the business operations.
Charlie Ndogo | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • With DeskRoll Remote Desktop, we save time thanks to the ability to access computers and offers solutions remotely
  • Reduces office noise - no need to move from office to office when you can remote access whatever you need from their computer.
  • DeskRoll Remote Desktop is very secure and this ensures no unauthorized access to other PC
Anonymous | TrustRadius Reviewer

IBM Control Desk

  • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
  • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$3.25

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll Pro 1 Month$29.951
DeskRoll Pro 1 Year$299.401
DeskRoll Starter$392
DeskRoll Lite$8.253
DeskRoll Lite$994
  1. per seat
  2. per user/per year
  3. per user/per month
  4. per user/per year
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

IBM Control Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Control Desk Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
10.0
IBM Control Desk
9.6

Support Rating

DeskRoll Remote Desktop
IBM Control Desk
5.0

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