What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Feature Set Ratings

    Remote Administration

    9.1

    DeskRoll Remote Desktop

    91%

    IBM Control Desk

    Feature Set Not Supported
    N/A
    DeskRoll Remote Desktop ranks higher in 6/6 features

    Screen sharing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    File transfer

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Instant message

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Incident and problem management

    DeskRoll Remote Desktop

    Feature Set Not Supported
    N/A
    9.6

    IBM Control Desk

    96%
    IBM Control Desk ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Expert directory

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Service restoration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Self-service tools

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    ITSM asset management

    DeskRoll Remote Desktop

    Feature Set Not Supported
    N/A
    9.3

    IBM Control Desk

    93%
    IBM Control Desk ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Change management

    DeskRoll Remote Desktop

    Feature Set Not Supported
    N/A
    9.7

    IBM Control Desk

    97%
    IBM Control Desk ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Change calendar

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Service-level management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • IBM Control Desk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    DeskRoll Remote Desktop

    80%
    3 Ratings
    10.0

    IBM Control Desk

    100%
    2 Ratings

    Support Rating

    DeskRoll Remote Desktop

    N/A
    0 Ratings
    5.0

    IBM Control Desk

    50%
    2 Ratings

    Likelihood to Recommend

    Tomsk Inc.

    During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
    Read full review

    IBM

    For companies or persons who want to critically monitor the IT assets in their systems, IBM Control Desk is the program that will make them swiftly identify mistakes and provide possible solutions for them. Furthermore, IBM Control Desk is a straightforward communication program between the ICT department and the end users, where they articulate a challenge and it is immediately sorted out. IBM Control Desk monitors even the functionality of the software in the systems.
    Read full review

    Pros

    Tomsk Inc.

    • I am able to get connected with clients and the in-house environment through the secure access feature.
    • Co-development and collaboration made office work easier.
    • The integration with customer help desk and the ticketing system made things easier.
    • You can easily access any desktop and do troubleshooting quickly.
    Read full review

    IBM

    • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
    • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
    Read full review

    Cons

    Tomsk Inc.

    • DeskRoll has really done a great job with this software and I don't see any need for improvement
    Read full review

    IBM

    • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
    • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
    • Conservative in integrating with some other extensions or software.
    Read full review

    Pricing Details

    DeskRoll Remote Desktop

    Starting Price

    $8.25 per user/per month

    Editions & Modules

    DeskRoll Remote Desktop editions and modules pricing
    EditionModules
    DeskRoll Pro 1 Month$29.951
    DeskRoll Pro 1 Year$299.402
    DeskRoll Starter393
    DeskRoll Lite$8.254
    DeskRoll Lite995

    Footnotes

    1. per seat
    2. per seat
    3. per user/per year
    4. per user/per month
    5. per user/per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $3.25

    Additional Details

    With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

    IBM Control Desk

    Starting Price

    Editions & Modules

    IBM Control Desk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Tomsk Inc.

      No answers on this topic

      IBM

      The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
      Read full review

      Alternatives Considered

      Tomsk Inc.

      We've used various services - RemotePC, LogMeIn, Go2MyPC, etc. We have used it all and none have been as great as DeskRoll Remote Desktop. In other versions, the screen is not super legible, meaning the text is fuzzy or ill-fitting to the viewer's PC screen. We've experienced click delays, and recurring issues where we get kicked off and our data is lost. However, that doesn't happen with DeskRoll Remote Desktop.
      Read full review

      IBM

      Ease of configuration is a credible feature from the application, as we have the flexibility of personalizing the software for our needs. Also, IBM Control Desk captures the software problems and issues us with extensive answers for them. The communications that IBM Control Desk makes between the company's ICT department and the users is fruitful and speeds the business operations.
      Read full review

      Return on Investment

      Tomsk Inc.

      • It has provided easier business access and our ROI is 70%+.
      • Customer Satisfaction Survey: we are able to manage a high rating of 9+ - even in a difficult time.
      • Internal team collaboration was made easier through secure Instant messaging that we got integrated through Cisco Webex.
      Read full review

      IBM

      • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
      • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
      Read full review

      Screenshots

      Add comparison