What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.
Matt Karcher | TrustRadius Reviewer

IBM Control Desk

IBM Control Desk is very well suited for those looking for a proper monitoring tool for your IT assets, including both hardware management and software support. It is also a great communication tool between your IT support team and the end user of the service you're providing. But don't get it confused with IBM Maximo, Control Desk isn't suited for a general enterprise assets management, that's not the purporse of this tool.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
8.2
IBM Control Desk
Screen sharing
DeskRoll Remote Desktop
9.0
IBM Control Desk
File transfer
DeskRoll Remote Desktop
8.0
IBM Control Desk
Instant message
DeskRoll Remote Desktop
7.0
IBM Control Desk
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
IBM Control Desk
Initiate remote control from mobile
DeskRoll Remote Desktop
8.0
IBM Control Desk
Multi-platform remote control
DeskRoll Remote Desktop
8.0
IBM Control Desk

Incident and problem management

DeskRoll Remote Desktop
IBM Control Desk
8.0
Organize and prioritize service tickets
DeskRoll Remote Desktop
IBM Control Desk
9.0
Expert directory
DeskRoll Remote Desktop
IBM Control Desk
8.0
Service restoration
DeskRoll Remote Desktop
IBM Control Desk
6.0
Self-service tools
DeskRoll Remote Desktop
IBM Control Desk
9.0
ITSM collaboration and documentation
DeskRoll Remote Desktop
IBM Control Desk
7.0
ITSM reports and dashboards
DeskRoll Remote Desktop
IBM Control Desk
9.0

ITSM asset management

DeskRoll Remote Desktop
IBM Control Desk
7.0
Configuration mangement
DeskRoll Remote Desktop
IBM Control Desk
8.0
Asset management dashboard
DeskRoll Remote Desktop
IBM Control Desk
9.0
Policy and contract enforcement
DeskRoll Remote Desktop
IBM Control Desk
4.0

Change management

DeskRoll Remote Desktop
IBM Control Desk
7.0
Change requests repository
DeskRoll Remote Desktop
IBM Control Desk
6.0
Service-level management
DeskRoll Remote Desktop
IBM Control Desk
8.0

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

IBM Control Desk

  • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
  • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
Anonymous | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Matt Karcher | TrustRadius Reviewer

IBM Control Desk

  • The lack of support and documentation from IBM has shown itself a real problem for those without an extended knowledge in the subject, mostly during the implementation.
  • Integration with other tools is quite lacking, although the APIs are able to compensate to some degree.
Anonymous | TrustRadius Reviewer

Support Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

IBM Control Desk

IBM Control Desk 5.0
Based on 1 answer
The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

IBM Control Desk

I haven't evaluated any other solution on the market due to the fact that by the time I started interacting with IBM Control Desk, it was the first solution of such kind implemented in our company. Our core business being the implementation of IBM Maximo played a great role in this decision.
Anonymous | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • Positive: Cost of software versus other vendors
  • Positive: Instant access to clients makes them very happy
  • Positive: Cost of gas and labor reduced
  • Negative: Less time spent at client locations
Matt Karcher | TrustRadius Reviewer

IBM Control Desk

  • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
  • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$29.95*

* per seat

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll - 1 Month29.951
DeskRoll - 1 Year299.51
  1. per seat
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

IBM Control Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Control Desk Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
8.0
IBM Control Desk
8.0

Support Rating

DeskRoll Remote Desktop
IBM Control Desk
5.0

Add comparison