DeskRoll Remote Desktop vs. Ivanti LANDESK Service Desk (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskRoll Remote Desktop
Score 8.1 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
Ivanti LANDESK Service Desk (discontinued)
Score 9.0 out of 10
N/A
The Ivanti LANDESK ITSM Service Desk, powered by Heat (formerly the LANDESK Service Desk before LANDESK and Heat became Ivanti) was the company's ITSM / ITIL offering that has now been replaced by Ivanti Neurons for ITSM, the company's modern offering.N/A
Pricing
DeskRoll Remote DesktopIvanti LANDESK Service Desk (discontinued)
Editions & Modules
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
No answers on this topic
Offerings
Pricing Offerings
DeskRoll Remote DesktopIvanti LANDESK Service Desk (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$3.25 per seat/per monthNo setup fee
Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.
More Pricing Information
Community Pulse
DeskRoll Remote DesktopIvanti LANDESK Service Desk (discontinued)
Top Pros
Top Cons
Features
DeskRoll Remote DesktopIvanti LANDESK Service Desk (discontinued)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
DeskRoll Remote Desktop
8.2
2 Ratings
0% below category average
Ivanti LANDESK Service Desk (discontinued)
-
Ratings
Screen sharing8.02 Ratings00 Ratings
File transfer8.02 Ratings00 Ratings
Instant message7.01 Ratings00 Ratings
Over-the-Internet remote session10.02 Ratings00 Ratings
Initiate remote control from mobile8.01 Ratings00 Ratings
Multi-platform remote control8.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
Ivanti LANDESK Service Desk (discontinued)
8.3
7 Ratings
2% above category average
Organize and prioritize service tickets00 Ratings9.07 Ratings
Expert directory00 Ratings7.94 Ratings
Service restoration00 Ratings8.06 Ratings
Self-service tools00 Ratings8.07 Ratings
Subscription-based notifications00 Ratings8.05 Ratings
ITSM collaboration and documentation00 Ratings8.06 Ratings
ITSM reports and dashboards00 Ratings9.07 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
Ivanti LANDESK Service Desk (discontinued)
5.7
6 Ratings
36% below category average
Configuration mangement00 Ratings8.06 Ratings
Asset management dashboard00 Ratings8.05 Ratings
Policy and contract enforcement00 Ratings1.23 Ratings
Change management
Comparison of Change management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
Ivanti LANDESK Service Desk (discontinued)
8.0
7 Ratings
4% below category average
Change requests repository00 Ratings10.07 Ratings
Change calendar00 Ratings6.05 Ratings
Service-level management00 Ratings8.05 Ratings
Best Alternatives
DeskRoll Remote DesktopIvanti LANDESK Service Desk (discontinued)
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DeskRoll Remote DesktopIvanti LANDESK Service Desk (discontinued)
Likelihood to Recommend
7.0
(2 ratings)
6.0
(7 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
DeskRoll Remote DesktopIvanti LANDESK Service Desk (discontinued)
Likelihood to Recommend
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Read full review
Discontinued Products
I would recommend this product to anyone looking for an ITSM solution. Overall the team is very easy to work with and the solution is on par with others in the market. We have no complaints about the product and we are scaling it to meet our growing needs.
Read full review
Pros
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
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Discontinued Products
  • Follow pre-defined workflows for ticket types.
  • Properly route tickets & messages to internal users.
  • Offer a simplified interface for writing message templates and workflows.
Read full review
Cons
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
Read full review
Discontinued Products
  • Interface could use a facelift
  • Communicate with users from tickets
  • When all task have been completed the option to close the ticket should be available, or it just hangs out there
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Support Rating
Tomsk Inc.
No answers on this topic
Discontinued Products
Support system is very good. I believe they have done an excellent job supporting our questions
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Alternatives Considered
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
Read full review
Discontinued Products
They only system that I can compare against Service Desk is ConnectWise. With that in mind, I definitely see that Service Desk is much easier to maintain, design and improve. The visual representation of processes does assist with seeing how it's working. However, the window design is still severely lacking in comparison.
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Return on Investment
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
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Discontinued Products
  • Our Help Desk agents have been able to streamline the incident process and we were able to create template for common types of calls like lock-outs and password resets. This has saved the help desk a ton of time and helps resolve customer issues more quickly
  • The change management module allowed us to completely transform our process. It is now simple and intuitive to enter a change and have it approved and worked.
  • The CMDB module has allowed us to begin tracking our assets in one place and seeing how they relate to each other. This is something that was not available prior and it has streamlined our organization.
Read full review
ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.