DeskRoll Remote Desktop vs. SolarWinds Service Desk (SSD)
DeskRoll Remote Desktop vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
DeskRoll Remote Desktop | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $3.25 per seat/per month | No setup fee | ||||||||||||||
Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | — | ||||||||||||||
More Pricing Information |
DeskRoll Remote Desktop | SolarWinds Service Desk (SSD) | |
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Top Cons |
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Remote Administration |
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Incident and problem management |
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ITSM asset management |
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Change management |
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DeskRoll Remote Desktop | SolarWinds Service Desk (SSD) | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | mRemoteNG Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Remote Desktop Services Score 9.0 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskRoll Remote Desktop | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | 7.0 (2 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
DeskRoll Remote Desktop | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | Tomsk Inc. | SolarWinds |
Pros | Tomsk Inc. | SolarWinds |
Cons | Tomsk Inc. | SolarWinds |
Likelihood to Renew | Tomsk Inc. No answers on this topic | SolarWinds |
Usability | Tomsk Inc. No answers on this topic | SolarWinds |
Reliability and Availability | Tomsk Inc. No answers on this topic | SolarWinds |
Performance | Tomsk Inc. No answers on this topic | SolarWinds |
Support Rating | Tomsk Inc. No answers on this topic | SolarWinds |
Online Training | Tomsk Inc. No answers on this topic | SolarWinds |
Implementation Rating | Tomsk Inc. No answers on this topic | SolarWinds |
Alternatives Considered | Tomsk Inc. | SolarWinds |
Scalability | Tomsk Inc. No answers on this topic | SolarWinds |
Return on Investment | Tomsk Inc. | SolarWinds |
ScreenShots | DeskRoll Remote Desktop Screenshots | SolarWinds Service Desk Screenshots |