2 Ratings
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Score 8 out of 100
34 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.
Matt Karcher | TrustRadius Reviewer

Splashtop Business Access

It's great for Amazon Marketing firms who don't want to risk logging into their main client accounts from their own computers. It's also great if you have a special desktop computer at work that you need to access from your laptop anywhere. The pricing makes it economical and the setup is quite easy.
McKay Salisbury | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
8.2
Splashtop Business Access
8.5
Screen sharing
DeskRoll Remote Desktop
9.0
Splashtop Business Access
9.4
File transfer
DeskRoll Remote Desktop
8.0
Splashtop Business Access
7.6
Instant message
DeskRoll Remote Desktop
7.0
Splashtop Business Access
7.2
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
Splashtop Business Access
9.7
Initiate remote control from mobile
DeskRoll Remote Desktop
8.0
Splashtop Business Access
9.4
Multi-platform remote control
DeskRoll Remote Desktop
8.0
Splashtop Business Access
9.4
Access to sleeping/powered-off computers
DeskRoll Remote Desktop
Splashtop Business Access
6.7
Remote management of servers & workstations
DeskRoll Remote Desktop
Splashtop Business Access
7.0
Centralized management dashboard
DeskRoll Remote Desktop
Splashtop Business Access
9.1
Session record
DeskRoll Remote Desktop
Splashtop Business Access
9.4
Annotations
DeskRoll Remote Desktop
Splashtop Business Access
8.5

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

Splashtop Business Access

  • Remote desktop - Obviously this would be the whole reason for Splashtop but for some reason, it works better than others we have used in the past.
  • File transfer is really nice and it actually works the way it is supposed to.
  • SOS function is great because it allows for us to easily access machines that normally we could not unless a full client is installed.
Matthew James | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Matt Karcher | TrustRadius Reviewer

Splashtop Business Access

  • You must download the application in order to use remote access. No browser remote access interface support.
  • There were issues with screen blanking on remote computers while a session was active, but that has been resolved.
  • There isn't a remote "wake-on-LAN' feature
Paul Cheng | TrustRadius Reviewer

Likelihood to Renew

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.1
Based on 1 answer
We've enjoyed using the software, and it has been able to fulfill all of our needs without any problems
Alan Bloxham | TrustRadius Reviewer

Usability

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.5
Based on 2 answers
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Paul Cheng | TrustRadius Reviewer

Support Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.2
Based on 11 answers
To be honest, I have only had to use the support once from Splashtop and that was because of a silly user error and then one other time to inquire about upcoming features for future versions. So I can't really speak to their support level as I have not really needed to use it. So that can be viewed two ways I suppose. But I see it as a positive.
Matthew James | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

Splashtop Business Access

Splashtop has beaten Kaseya in every metric I care about. I constantly struggled with Kaseya's complicated UI filled with lots of buttons and consistently bad connections. Once we switched to Splashtop, all of my frustrations disappeared. It is easy to train a new user on Splashtop since the set-up is quick and easy and the UI is so straightforward. I have not yet had any connection issues.
Anonymous | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • Positive: Cost of software versus other vendors
  • Positive: Instant access to clients makes them very happy
  • Positive: Cost of gas and labor reduced
  • Negative: Less time spent at client locations
Matt Karcher | TrustRadius Reviewer

Splashtop Business Access

  • Splashtop is a great asset for the compliance heavy clients especially. Even if this isn't the "primary" remote access tool, it needs to be ready to employ.
  • Depending on the tier of software, all of the features needed are available and at your disposal.
Derek Schroeder | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$29.95*

* per seat

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll - 1 Month29.951
DeskRoll - 1 Year299.51
  1. per seat
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

Splashtop Business Access

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Business Access Editions & Modules

Edition
Business Access Solo$601
Business Access Pro$992
  1. per year
  2. per user, per year
Additional Pricing Details
All plans billed yearly

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
8.0
Splashtop Business Access
9.4

Likelihood to Renew

DeskRoll Remote Desktop
Splashtop Business Access
9.1

Usability

DeskRoll Remote Desktop
Splashtop Business Access
9.5

Support Rating

DeskRoll Remote Desktop
Splashtop Business Access
9.2

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