What users are saying about
1 Ratings
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Top Rated
58 Ratings
1 Ratings
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Score 5 out of 100

Freshsales

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Top Rated
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Determine CPQ

It is well suited for applications which has centralized data system. For desperate databases, big performance hit could be unavoidable.Web based Sales solutions which could be easily unplugged from big infrastructure and to be used in field with no need of network connectivity or front office availability would be ideal candidates for CPQ
Anonymous | TrustRadius Reviewer

Freshsales

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Determine CPQ
Freshsales
8.2
Customer data management / contact management
Determine CPQ
Freshsales
8.5
Workflow management
Determine CPQ
Freshsales
8.1
Territory management
Determine CPQ
Freshsales
8.3
Opportunity management
Determine CPQ
Freshsales
8.5
Integration with email client (e.g., Outlook or Gmail)
Determine CPQ
Freshsales
8.0
Interaction tracking
Determine CPQ
Freshsales
8.2
Channel / partner relationship management
Determine CPQ
Freshsales
7.8

Marketing Automation

Determine CPQ
Freshsales
8.1
Lead management
Determine CPQ
Freshsales
8.5
Email marketing
Determine CPQ
Freshsales
7.8

CRM Project Management

Determine CPQ
Freshsales
8.1
Task management
Determine CPQ
Freshsales
8.0
Reporting
Determine CPQ
Freshsales
8.1

CRM Reporting & Analytics

Determine CPQ
Freshsales
8.3
Forecasting
Determine CPQ
Freshsales
7.8
Pipeline visualization
Determine CPQ
Freshsales
8.7
Customizable reports
Determine CPQ
Freshsales
8.4

Customization

Determine CPQ
Freshsales
8.1
Custom fields
Determine CPQ
Freshsales
8.4
Custom objects
Determine CPQ
Freshsales
8.4
API for custom integration
Determine CPQ
Freshsales
7.6

Security

Determine CPQ
Freshsales
8.2
Single sign-on capability
Determine CPQ
Freshsales
8.2
Role-based user permissions
Determine CPQ
Freshsales
8.2

Platform

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Freshsales
7.5
Mobile access
Determine CPQ
Freshsales
7.5

Pros

Determine CPQ

  • Pricing engine is a big plus in CPQ.
  • The flex modeling supported in CPQ increases the model efficiency by eliminating unwanted options
  • Integrating external tools into selectica by exporting out xmls make it easier
Anonymous | TrustRadius Reviewer

Freshsales

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Determine CPQ

  • Model builder's sluggishness.
Anonymous | TrustRadius Reviewer

Freshsales

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Determine CPQ

Determine CPQ 5.0
Based on 1 answer
Unless CPQ is available on cloud or available as platform as service, I am less likely to consider it again. The initial cost involved is high and also the time required for that.
Anonymous | TrustRadius Reviewer

Freshsales

No score
No answers yet
No answers on this topic

Usability

Determine CPQ

No score
No answers yet
No answers on this topic

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Alternatives Considered

Determine CPQ

I used Saleslogix.
Anonymous | TrustRadius Reviewer

Freshsales

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

Determine CPQ

  • yes, faster lead conversion as Field sales team rely less on main office
  • reduced sales cycle.
  • Reduced Sales overheads, deal closure can happen at client location.
Anonymous | TrustRadius Reviewer

Freshsales

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

Determine CPQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Determine CPQ Editions & Modules

Additional Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

Likelihood to Recommend

Determine CPQ
5.0
Freshsales
8.4

Likelihood to Renew

Determine CPQ
5.0
Freshsales

Usability

Determine CPQ
Freshsales
8.2

Add comparison