Google Cloud Dialogflow vs. SAP Extension Suite (discontinued)

Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.

Incentivized

The adoption of SAP Extension Suite is growing significantly and it has become a strategic platform for our company. SAP Extension Suite will most likely meet the requirements of most companies to get beyond small workgroup apps and tackle more strategic requirements. The most important thing that SAP Extension delivers is a single UI for development effort for web and mobile deployment.

Incentivized

• Best user interface
• Advanced training modules
• Best NLP and NLU engine

• Reduces the length and cost of system development and integration
• Empowers developers to acquire a new skill to deliver applications and other services efficiently
• Enabled the innovation team to transform the way services are accessed and delivered
• Ensures scalability of apps used simultaneously by thousands of customers

Incentivized

• Some of the features are still in beta phase.
• The languages available are still limited.
• The advanced features may not be accessible to new users.

Incentivized

• It was a bit of a hassle to configure at first but once setup it's easy and fast.
• At a certain time they removed key items used in pipelines to force upgrades.
• The new UI though works well feels less intuitive than the previous one.

Incentivized

It just delivers, even being somewhat rough to get used to it. Users just love it as it feels polished - very well balanced, good chat flows, good workflows, good response time and good usability. It's just somewhat complicated to setup at first glance though, with a semi steep learning curve compared to other solutions around the market.

Incentivized

Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool

Incentivized

We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget.

Incentivized

• Robust platform
• Reliability and security
• Highly scalable for professional usage

• Faster development cycle due to native integration with SAP products
• Negative short-term ROI due to the lack of training material and significant differences with the previous version of the same tool (SAP Web IDE)
• Tighter integration with corporate programming guidelines since SAP Extension Suite offers great integration with DevOps pipeline solutions

Incentivized