Dialpad Ai Contact Center vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Contact Center
Score 7.9 out of 10
N/A
Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.N/A
TELUS Cloud Contact Center (TC3)
Score 5.2 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
Dialpad Ai Contact CenterTELUSCloud Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Dialpad Ai Contact CenterTELUS Cloud Contact Center (TC3)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dialpad Ai Contact CenterTELUSCloud Contact Center
Top Pros
Top Cons
Features
Dialpad Ai Contact CenterTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Dialpad Ai Contact Center
7.8
20 Ratings
7% below category average
TELUSCloud Contact Center
8.3
1 Ratings
1% below category average
Agent dashboard8.419 Ratings8.01 Ratings
Validate callers7.819 Ratings7.01 Ratings
Outbound response8.219 Ratings00 Ratings
Call forwarding8.419 Ratings9.01 Ratings
Click-to-call (CTC)8.617 Ratings9.01 Ratings
Warm transfer7.916 Ratings8.01 Ratings
Predictive dialing5.913 Ratings00 Ratings
Interactive voice response8.317 Ratings9.01 Ratings
REST APIs7.19 Ratings00 Ratings
Call scripts7.214 Ratings00 Ratings
Call tracking8.318 Ratings8.01 Ratings
Multichannel integration7.712 Ratings00 Ratings
CRM software integration7.412 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Dialpad Ai Contact Center
8.4
20 Ratings
1% above category average
TELUSCloud Contact Center
8.2
1 Ratings
1% below category average
Inbound call routing8.820 Ratings9.01 Ratings
Omnichannel inbound routing8.39 Ratings00 Ratings
Recording8.818 Ratings8.01 Ratings
Quality management7.914 Ratings8.01 Ratings
Call analytics8.918 Ratings8.01 Ratings
Historical reporting8.916 Ratings8.01 Ratings
Live reporting8.414 Ratings00 Ratings
Customer surveys7.89 Ratings00 Ratings
Customer interaction analytics8.111 Ratings00 Ratings
Best Alternatives
Dialpad Ai Contact CenterTELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dialpad Ai Contact CenterTELUSCloud Contact Center
Likelihood to Recommend
8.3
(21 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.2
(2 ratings)
-
(0 ratings)
User Testimonials
Dialpad Ai Contact CenterTELUSCloud Contact Center
Likelihood to Recommend
Dialpad
We have a mix of Ai Contact Center and regular Departments in Dialpad Ai Contact Center - we mostly use the Ai Contact Center for our high-volume area or areas we need to keep track of in more detail. In our smaller clinics, with few staff, Ai Contact Center doesn't make sense to use to we have them setup as Departments instead.
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TELUS International
A universal communication platform
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Pros
Dialpad
  • The ease of use and integration into our local IT infrastructure
  • It improved business process agility especially for the work from home agents
  • It improved our customer relations/service with fewer dropped calls
  • It gives managers better reporting capabilities and call usage statistics
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TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
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Cons
Dialpad
  • If a department has a need for 5+ call centers, it is a bit more difficult to manager and report on.
  • Maybe a little more granuality in Agent help cards so it shows cards that are relevant to agents tenure. May have some agents that need certain help, where others wouldnt need it because of their experience
  • Self service options
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TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
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Likelihood to Renew
Dialpad
I cannot think of one single reason we would stop using Dialpad. There has been too much positive feedback from our staff as well as the ease of use and training for new hires is big incentive to renew. We've looked at other VoIP products and price versus feature set is overwhelmingly in favor of continuing to use Dialpad.
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TELUS International
No answers on this topic
Alternatives Considered
Dialpad
Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is user-friendly and provides real-time data to aid in decision-making processes.
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TELUS International
Shaw Smart Voice
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Return on Investment
Dialpad
  • The callback feature has saved clients a lot of hold time
  • The voicemail system has allowed cases to be handled properly by client's being able to leave a message for the proper agent
  • The Ai transcript feature has helped dozens of agents, as well as the company, avoid a lot of hassle, time, and lost money due to verifying conversations and information that normally would be much harder to confirm without it
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TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
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ScreenShots