Dialpad Ai Sales Center vs. Kixie

It's great to be able to call a client or other coworkers through my computer and not have to worry about where my phone is and if it's charged. I wish the texting functionality was more robust. I would like to see past chat or call history when searching a number before calling again, instead, it only pops up after the call has begun.

Incentivized

Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.

Incentivized

• The auto call record features works great
• The Auto transcript using the VI is a cool feature
• The built in caller ID and previous call history all in a glance.
• Setting status for availability or next availability.
• A number of integration to other internet services. BTM is one of them.
• Always updating and adding new features

• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

Incentivized

• The transcript of Voice intelligence AI works good but can be improved
• When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
• Sometimes I encountered Voice delay even when with good internet connection
• Rest everything seems fine. Dialpad has everything we need.

• "Power Dialer" doesn't work all the time.
• Only records; doesn't give any type of analysis.
• Getting your account set up correctly can be confusing.

Incentivized

We love using Dialpad and will continue to use it

Google Voice is more affordable but has fewer options for customization. We needed Dialpad Sell to be able to route calls appropriately and the price was better for our needs. Google Voice is great for a one-line, one-number account to have a business line on your same personal cell phone so it separates out who is calling from where.

Incentivized

Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.

Incentivized

• It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
• I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues

• Negative- the "Power Dialer" doesn't load
• Negative- missed calls because not loading correctly
• Positive- can call anyone with a click of a button

Incentivized