Dialpad Ai Contact Center

Dialpad Ai Contact Center

Dialpad Ai Contact Center

45 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Dialpad Ai Contact Center	Score 7.9 out of 10	N/A	Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.	N/A

Pricing

Dialpad Ai Contact Center

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Dialpad Ai Contact Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Dialpad Ai Contact Center
Considered Both Products	Dialpad Ai Contact Center Stephanie Sava Sr Help Desk Analyst/Phone System Administrator Chose Dialpad Ai Contact Center Dialpad Ai Contact Center is far and away the better of the 3: - Ease of use for the admin and the end-user is top-notch (the others were incredibly difficult to navigate and use) Incentivized Helpful? Verified User Manager Chose Dialpad Ai Contact Center Much more flexible, reliable, and agile in responding to current business needs and rapid changes. Incentivized Helpful? Verified User Manager Chose Dialpad Ai Contact Center Dialpad Ai Contact Center was able to do the screen scrape during a recorded call which was not available in air call when we looked at them Incentivized Helpful? Verified User Administrator Chose Dialpad Ai Contact Center Dialpad and Ringcentral (along with most Cloud VOIP services) are all very similar now and the only difference is their unique approach to the interface. In most cases we would go with a brand that is well know or a common name among other institutions. Dialpad brings a sense … Incentivized Helpful? Verified User C-Level Executive Chose Dialpad Ai Contact Center We only used GTB like a PTS phone solution and there were hardware costs that we won't have with Dialpad Ai Contact Center. Incentivized Helpful? Verified User Account Manager Chose Dialpad Ai Contact Center More convenient to use Incentivized Helpful? Ryan Mays Division Manager Chose Dialpad Ai Contact Center Cost, breadth of services, customer support, flexibility in reporting and analytics, less downtime and more productivity. It has just about everything we need in a contact management software. The call center live dashboard is customizable, the call history is in real time … Helpful? Verified User Representative Chose Dialpad Ai Contact Center I have only used one other product aside from Dialpad Contact Center; it was called "Office@Hand Phone-Ringcentral". It does not compare to Dialpad; it only has the main functionalities of an office phone. Incentivized Helpful? Verified User Director Chose Dialpad Ai Contact Center Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is … Incentivized Helpful? Verified User Employee Chose Dialpad Ai Contact Center Dialpad is on a different level or if not, just the same. Incentivized Helpful? Mike Monteiro Telecommunications Manager Chose Dialpad Ai Contact Center Vonage does have much more deeper integration with Salesforce (a ton) but, it is very hard to manager and use and needs dedicated resources to pull it off. It also doesn't have as many easily used features for agents. Twilio is along the same lines of Vonage, but, offers a lot … Incentivized Helpful? Jonatan Serna Supervisor Chose Dialpad Ai Contact Center Dialpad contact center share a bunch of feature in just one application, using it in your smartphone, web browser, tablet, or even your smart TV, and yes, technically possible for you to open a web browser on any smart TV and start showing the real-time dashboard to your whole … Incentivized Helpful? JW James Worobe Consultant Chose Dialpad Ai Contact Center Google Voice is not as robust, however, I am not concerned with call tracking and monitoring. Incentivized Helpful? Jorge Camilo Insignares Sierra Operations coordinator Chose Dialpad Ai Contact Center It's better in all ways possible. With Skype, we need to arrange the meeting and just discuss the problems in THAT meeting. With Dialpad, we can just write to each other the needs for that day and solve them immediately. It's a wonderful tool that im gonna keep using. Incentivized Helpful? Verified User Employee Chose Dialpad Ai Contact Center Because I have not used or evaluated any similar products, I can't comment on how they stack up. Incentivized Helpful? Verified User Employee Chose Dialpad Ai Contact Center None. Incentivized Helpful? Justin Giffin Sr. Technical Support Engineer Chose Dialpad Ai Contact Center 8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers. Incentivized Helpful?
Top Pros	Pro Missed calls Pro Integration with salesforce Pro Call logs
Top Cons	Minus Incoming calls Minus Easier to read Minus Hard to reach

Features

Dialpad Ai Contact Center

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Dialpad Ai Contact Center 7.7 20 Ratings 8% below category average
Agent dashboard	8.319 Ratings
Validate callers	7.719 Ratings
Outbound response	8.219 Ratings
Call forwarding	8.319 Ratings
Click-to-call (CTC)	8.517 Ratings
Warm transfer	7.916 Ratings
Predictive dialing	5.813 Ratings
Interactive voice response	8.217 Ratings
REST APIs	7.09 Ratings
Call scripts	7.214 Ratings
Call tracking	8.318 Ratings
Multichannel integration	7.712 Ratings
CRM software integration	7.412 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Dialpad Ai Contact Center 8.4 20 Ratings 2% above category average
Inbound call routing	8.820 Ratings
Omnichannel inbound routing	8.39 Ratings
Recording	8.718 Ratings
Quality management	7.914 Ratings
Call analytics	8.818 Ratings
Historical reporting	8.816 Ratings
Live reporting	8.414 Ratings
Customer surveys	7.89 Ratings
Customer interaction analytics	8.211 Ratings

Best Alternatives
	Dialpad Ai Contact Center
Small Businesses	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Dialpad Ai Contact Center
Likelihood to Recommend	8.3 (21 ratings)
Likelihood to Renew	9.2 (2 ratings)

User Testimonials
	Dialpad Ai Contact Center
Likelihood to Recommend	Dialpad We have a mix of Ai Contact Center and regular Departments in Dialpad Ai Contact Center - we mostly use the Ai Contact Center for our high-volume area or areas we need to keep track of in more detail. In our smaller clinics, with few staff, Ai Contact Center doesn't make sense to use to we have them setup as Departments instead. Incentivized Stephanie Sava Sr Help Desk Analyst/Phone System Administrator Read full review
Pros	Dialpad The ease of use and integration into our local IT infrastructure It improved business process agility especially for the work from home agents It improved our customer relations/service with fewer dropped calls It gives managers better reporting capabilities and call usage statistics Ryan Mays Division Manager Read full review
Cons	Dialpad If a department has a need for 5+ call centers, it is a bit more difficult to manager and report on. Maybe a little more granuality in Agent help cards so it shows cards that are relevant to agents tenure. May have some agents that need certain help, where others wouldnt need it because of their experience Self service options Incentivized Mike Monteiro Telecommunications Manager Read full review
Likelihood to Renew	Dialpad I cannot think of one single reason we would stop using Dialpad. There has been too much positive feedback from our staff as well as the ease of use and training for new hires is big incentive to renew. We've looked at other VoIP products and price versus feature set is overwhelmingly in favor of continuing to use Dialpad. Ryan Mays Division Manager Read full review
Alternatives Considered	Dialpad Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is user-friendly and provides real-time data to aid in decision-making processes. Incentivized Verified User Anonymous Read full review
Return on Investment	Dialpad The callback feature has saved clients a lot of hold time The voicemail system has allowed cases to be handled properly by client's being able to leave a message for the proper agent The Ai transcript feature has helped dozens of agents, as well as the company, avoid a lot of hassle, time, and lost money due to verifying conversations and information that normally would be much harder to confirm without it Incentivized Verified User Anonymous Read full review
ScreenShots