What users are saying about
9 Ratings
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Score 8.6 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Dialpad Contact Center

From years of using different hosted services with Cisco phones, that require either a VPN to the office or another hardwired line for connection and no ability to use your mobile device as a phone, Dialpad answers all of those issues and makes it pretty easy to connect without any delays.
Justin Giffin | TrustRadius Reviewer

Presence Inbound

Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Dialpad Contact Center
7.8
Presence Inbound
Agent dashboard
Dialpad Contact Center
6.5
Presence Inbound
Validate callers
Dialpad Contact Center
8.5
Presence Inbound
Outbound response
Dialpad Contact Center
8.5
Presence Inbound
Call forwarding
Dialpad Contact Center
6.0
Presence Inbound
Click-to-call (CTC)
Dialpad Contact Center
10.0
Presence Inbound
Warm transfer
Dialpad Contact Center
8.0
Presence Inbound
Predictive dialing
Dialpad Contact Center
8.0
Presence Inbound
Interactive voice response
Dialpad Contact Center
10.0
Presence Inbound
Call scripts
Dialpad Contact Center
10.0
Presence Inbound
Call tracking
Dialpad Contact Center
4.0
Presence Inbound
CRM software integration
Dialpad Contact Center
6.0
Presence Inbound

Workforce Optimization (WFO)

Dialpad Contact Center
9.5
Presence Inbound
Inbound call routing
Dialpad Contact Center
8.0
Presence Inbound
Recording
Dialpad Contact Center
9.5
Presence Inbound
Call analytics
Dialpad Contact Center
10.0
Presence Inbound
Historical reporting
Dialpad Contact Center
10.0
Presence Inbound
Live reporting
Dialpad Contact Center
10.0
Presence Inbound

Pros

Dialpad Contact Center

  • Dialpad lets you know when you have missed calls.
  • I love the fact that you can text the patients.
Anonymous | TrustRadius Reviewer

Presence Inbound

  • Real time reporting
  • Historical Reports
  • Supervisor interface
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Cons

Dialpad Contact Center

  • [I feel] it could use a better dashboard for call tracking for users
  • Statistics for end users, not just supervisors, so that users know how they are doing
  • Salesforce integration is great, but it would be nice to be able to connect to actual records, not just contacts
Justin Giffin | TrustRadius Reviewer

Presence Inbound

  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Likelihood to Renew

Dialpad Contact Center

No score
No answers yet
No answers on this topic

Presence Inbound

Presence Inbound 9.0
Based on 1 answer
Price. Easy to use. Support.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Alternatives Considered

Dialpad Contact Center

8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers.
Justin Giffin | TrustRadius Reviewer

Presence Inbound

I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Return on Investment

Dialpad Contact Center

  • I enjoy using this app for being able to contact my patients.
Anonymous | TrustRadius Reviewer

Presence Inbound

  • Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
  • In our sales presentations, Presence is one of our major strengths.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

Pricing Details

Dialpad Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Presence Inbound

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dialpad Contact Center
9.5
Presence Inbound
8.0

Likelihood to Renew

Dialpad Contact Center
Presence Inbound
9.0

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