What users are saying about
9 Ratings
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Score 8.6 out of 100
71 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Dialpad Contact Center

From years of using different hosted services with Cisco phones, that require either a VPN to the office or another hardwired line for connection and no ability to use your mobile device as a phone, Dialpad answers all of those issues and makes it pretty easy to connect without any delays.
Justin Giffin | TrustRadius Reviewer

Tenfold

If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Ricky Fox | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Dialpad Contact Center
7.8
Tenfold
Agent dashboard
Dialpad Contact Center
6.5
Tenfold
Validate callers
Dialpad Contact Center
8.5
Tenfold
Outbound response
Dialpad Contact Center
8.5
Tenfold
Call forwarding
Dialpad Contact Center
6.0
Tenfold
Click-to-call (CTC)
Dialpad Contact Center
10.0
Tenfold
Warm transfer
Dialpad Contact Center
8.0
Tenfold
Predictive dialing
Dialpad Contact Center
8.0
Tenfold
Interactive voice response
Dialpad Contact Center
10.0
Tenfold
Call scripts
Dialpad Contact Center
10.0
Tenfold
Call tracking
Dialpad Contact Center
4.0
Tenfold
CRM software integration
Dialpad Contact Center
6.0
Tenfold

Workforce Optimization (WFO)

Dialpad Contact Center
9.5
Tenfold
Inbound call routing
Dialpad Contact Center
8.0
Tenfold
Recording
Dialpad Contact Center
9.5
Tenfold
Call analytics
Dialpad Contact Center
10.0
Tenfold
Historical reporting
Dialpad Contact Center
10.0
Tenfold
Live reporting
Dialpad Contact Center
10.0
Tenfold

Pros

Dialpad Contact Center

  • Dialpad lets you know when you have missed calls.
  • I love the fact that you can text the patients.
Anonymous | TrustRadius Reviewer

Tenfold

  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Linda Brann | TrustRadius Reviewer

Cons

Dialpad Contact Center

  • [I feel] it could use a better dashboard for call tracking for users
  • Statistics for end users, not just supervisors, so that users know how they are doing
  • Salesforce integration is great, but it would be nice to be able to connect to actual records, not just contacts
Justin Giffin | TrustRadius Reviewer

Tenfold

  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Joel Brache | TrustRadius Reviewer

Alternatives Considered

Dialpad Contact Center

8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers.
Justin Giffin | TrustRadius Reviewer

Tenfold

In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
Anonymous | TrustRadius Reviewer

Return on Investment

Dialpad Contact Center

  • I enjoy using this app for being able to contact my patients.
Anonymous | TrustRadius Reviewer

Tenfold

  • It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
  • I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
  • It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.
Tanner Meyerhoffer | TrustRadius Reviewer

Screenshots

Pricing Details

Dialpad Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Dialpad Contact Center
9.5
Tenfold
8.4

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