Dialpad Ai Voice vs. FluentCloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Voice
Score 7.8 out of 10
N/A
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
$20
per user/per month
FluentCloud
Score 9.6 out of 10
Small Businesses (1-50 employees)
FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, with an emphasis on price and performance. In addition, the vendor offers a wide range of custom applications and communications integration strategies to businesses and software…
$20
per user per month
Pricing
Dialpad Ai VoiceFluentCloud
Editions & Modules
Standard
$20.00
per user/per month
Pro
$30.00
per user/per month
Enterprise
Contact sales team
Essential
$20.00
per user per month
Advanced
$30.00
per user per month
Complete
$45.00
per user per month
Offerings
Pricing Offerings
Dialpad Ai VoiceFluentCloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.
More Pricing Information
Community Pulse
Dialpad Ai VoiceFluentCloud
Top Pros
Top Cons
Features
Dialpad Ai VoiceFluentCloud
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Dialpad Ai Voice
8.0
44 Ratings
1% below category average
FluentCloud
-
Ratings
High quality audio8.444 Ratings00 Ratings
High quality video7.725 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Dialpad Ai Voice
7.9
19 Ratings
1% below category average
FluentCloud
-
Ratings
Desktop sharing7.919 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Dialpad Ai Voice
7.5
27 Ratings
6% below category average
FluentCloud
-
Ratings
Calendar integration7.722 Ratings00 Ratings
Meeting initiation7.119 Ratings00 Ratings
Record meetings / events7.723 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Dialpad Ai Voice
7.2
15 Ratings
6% below category average
FluentCloud
-
Ratings
Live chat7.215 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Dialpad Ai Voice
7.9
24 Ratings
5% above category average
FluentCloud
-
Ratings
User authentication8.021 Ratings00 Ratings
Participant roles & permissions7.822 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dialpad Ai Voice
8.1
36 Ratings
1% below category average
FluentCloud
8.9
2 Ratings
8% above category average
Hosted PBX8.314 Ratings9.01 Ratings
Multi-level Interactive Voice Response (IVR)7.720 Ratings9.01 Ratings
Directory of employee names8.234 Ratings8.72 Ratings
User templates00 Ratings10.01 Ratings
Call reports00 Ratings7.82 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dialpad Ai Voice
8.2
47 Ratings
0% above category average
FluentCloud
8.4
2 Ratings
0% below category average
Answering rules8.136 Ratings5.62 Ratings
Call recording8.442 Ratings9.62 Ratings
Call park8.028 Ratings6.92 Ratings
Call screening8.434 Ratings10.01 Ratings
Message alerts8.543 Ratings10.02 Ratings
Business SMS/External Messaging8.536 Ratings00 Ratings
Online Fax7.69 Ratings00 Ratings
Voicemail Transcription8.144 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dialpad Ai Voice
8.6
39 Ratings
0% below category average
FluentCloud
5.0
1 Ratings
50% below category average
Mobile app for iOS8.627 Ratings5.01 Ratings
Mobile app for Android8.620 Ratings5.01 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Dialpad Ai Voice
8.1
33 Ratings
8% above category average
FluentCloud
-
Ratings
Centralized communications management8.126 Ratings00 Ratings
Team messaging8.324 Ratings00 Ratings
Team document sharing8.014 Ratings00 Ratings
Call and meeting analytics8.024 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Dialpad Ai Voice
-
Ratings
FluentCloud
7.0
1 Ratings
17% below category average
Audio conferencing00 Ratings7.01 Ratings
Best Alternatives
Dialpad Ai VoiceFluentCloud
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dialpad Ai VoiceFluentCloud
Likelihood to Recommend
8.0
(270 ratings)
9.6
(2 ratings)
Likelihood to Renew
7.2
(5 ratings)
10.0
(1 ratings)
Usability
7.8
(23 ratings)
-
(0 ratings)
Support Rating
6.2
(53 ratings)
-
(0 ratings)
Implementation Rating
5.9
(2 ratings)
-
(0 ratings)
User Testimonials
Dialpad Ai VoiceFluentCloud
Likelihood to Recommend
Dialpad
Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you. No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread If needed some Quality control, recordings are available.
Read full review
FluentStream Technologies
I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Read full review
Pros
Dialpad
  • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
  • It keeps all of my voicemails & transcriptions in one place.
  • The desktop login allows me to access everything as well.
Read full review
FluentStream Technologies
  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Read full review
Cons
Dialpad
  • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
  • Notify users of outages and let them know when outages are repairs
  • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
Read full review
FluentStream Technologies
  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Read full review
Likelihood to Renew
Dialpad
Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
Read full review
FluentStream Technologies
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Read full review
Usability
Dialpad
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Read full review
FluentStream Technologies
No answers on this topic
Support Rating
Dialpad
The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
Read full review
FluentStream Technologies
No answers on this topic
Implementation Rating
Dialpad
Everything went as expected with no issues
Read full review
FluentStream Technologies
No answers on this topic
Alternatives Considered
Dialpad
Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and Zoiper—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.
Read full review
FluentStream Technologies
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Read full review
Return on Investment
Dialpad
  • Saves me time with a downloadable transcript for call documentation.
  • All calls are automatically recorded, which provides proof of what was said.
  • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
Read full review
FluentStream Technologies
  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Read full review
ScreenShots

FluentCloud Screenshots

Screenshot of Completely hosted VoIP solution with 99.99% uptimeScreenshot of Online web portal with full self-management capabilitiesScreenshot of Full Call Reporting Dashboards