Dialpad Ai Voice vs. Google Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Voice
Score 7.8 out of 10
N/A
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
$20
per user/per month
Google Voice
Score 8.0 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Pricing
Dialpad Ai VoiceGoogle Voice
Editions & Modules
Standard
$20.00
per user/per month
Pro
$30.00
per user/per month
Enterprise
Contact sales team
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
Dialpad Ai VoiceGoogle Voice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Dialpad Ai VoiceGoogle Voice
Considered Both Products
Dialpad Ai Voice
Chose Dialpad Ai Voice
I started with the free version of Dialpad in my business so I didn’t have to put a commitment down like Skype or Google Voice in order to have my own number. Skypes’s connection is not always clear, Dialpad is perfect. All the time.
Chose Dialpad Ai Voice
Integration and ability to click to dial. Cost was the biggest reason. Google Voice wasn't robust enough for us, but Grasshopper was getting too pricey.
Chose Dialpad Ai Voice
Our department was previously using Google Voice which functioned well enough to meet our needs, but we had some issues with receiving calls and it did not have us connected to our coworkers across our organization. Dialpad allowed us to all be on the same system which allowed …
Chose Dialpad Ai Voice
We considered Google Voice's VOIP service before choosing to go with Dialpad, but Dialpad came out up on top. While Google Voice provides a similar basic service of outbound and inbound calls, its applications simply don't stack up with Dialpad. Dialpad's AI note taking and …
Chose Dialpad Ai Voice
I used Google Voice free service. It helped me, however, I was getting tired of using their web interface. Sometimes, the call quality suffered a lot. Also, their SMS and MMS services were not convenient enough.
I used RingCentral almost 10 years ago and was not too happy with …
Chose Dialpad Ai Voice
Why Google Voice has some neat features, it really isn't designed for the purposes of providing efficiency in a workplace setting. Dialpad Talk has really made it easier for employees to focus more on providing effective solutions and services to our clients, and less focus on …
Chose Dialpad Ai Voice
Dialpad Talk has changed its pricing; however, it's still a good option against most VOIP services in my opinion. Google Voice lacks features. 8x8's app was was a little confusing. RingCentral and Vonage are pricey for small companies. I've tested other tools that seem to have …
Chose Dialpad Ai Voice
Dialpad Talk has better call handling and text messages (text messages was a huge hit for us)
Chose Dialpad Ai Voice
We didn't really evaluate softphone options before using Dialpad Talk, we've mostly evaluated different products as we became more knowledgeable on how softphone systems work to compare our current system. We did evaluate VOIP systems and was looking into buying a lot of …
Chose Dialpad Ai Voice
I was not the decision maker for using Dialpad Talk, but I do like it and think that it's got everything that the other apps I've used have. We use Dialpad Talk in conjunction with Kustomer and they work together well.
Chose Dialpad Ai Voice
Dialpad is more customizable, higher quality audio, and integrates with HubSpot very well. The only other one that integrated with HubSpot, I believe, was Aircall
Chose Dialpad Ai Voice
I like that Dialpad is on both my computer and my cell phone.
Google Voice
Chose Google Voice
Google Voice and Dialpad, I believe, are a very equal match, and we chose Google Voice due to only a small amount of interface differences that made a difference in the service's functionality. Also, we had used google voice for a long time before Dialpad, so making the …
Chose Google Voice
Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core …
Top Pros
Top Cons
Features
Dialpad Ai VoiceGoogle Voice
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Dialpad Ai Voice
8.0
41 Ratings
1% below category average
Google Voice
-
Ratings
High quality audio8.341 Ratings00 Ratings
High quality video7.725 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Dialpad Ai Voice
7.9
19 Ratings
1% below category average
Google Voice
-
Ratings
Desktop sharing7.919 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Dialpad Ai Voice
7.5
24 Ratings
6% below category average
Google Voice
-
Ratings
Calendar integration7.722 Ratings00 Ratings
Meeting initiation7.119 Ratings00 Ratings
Record meetings / events7.520 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Dialpad Ai Voice
7.3
15 Ratings
5% below category average
Google Voice
-
Ratings
Live chat7.315 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Dialpad Ai Voice
7.9
22 Ratings
5% above category average
Google Voice
-
Ratings
User authentication8.019 Ratings00 Ratings
Participant roles & permissions7.720 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dialpad Ai Voice
8.1
34 Ratings
0% below category average
Google Voice
3.9
50 Ratings
71% below category average
Hosted PBX8.412 Ratings8.423 Ratings
Multi-level Interactive Voice Response (IVR)7.718 Ratings5.326 Ratings
Directory of employee names8.232 Ratings2.025 Ratings
User templates00 Ratings1.619 Ratings
Call reports00 Ratings2.143 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dialpad Ai Voice
8.2
43 Ratings
0% below category average
Google Voice
5.8
64 Ratings
37% below category average
Answering rules8.134 Ratings3.943 Ratings
Call recording8.438 Ratings7.850 Ratings
Call park7.926 Ratings6.422 Ratings
Call screening8.431 Ratings7.459 Ratings
Message alerts8.539 Ratings3.562 Ratings
Business SMS/External Messaging8.534 Ratings00 Ratings
Online Fax7.37 Ratings00 Ratings
Voicemail Transcription8.040 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dialpad Ai Voice
8.5
36 Ratings
1% below category average
Google Voice
6.4
60 Ratings
26% below category average
Mobile app for iOS8.524 Ratings4.843 Ratings
Mobile app for Android8.619 Ratings8.048 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Dialpad Ai Voice
8.1
31 Ratings
8% above category average
Google Voice
-
Ratings
Centralized communications management8.124 Ratings00 Ratings
Team messaging8.422 Ratings00 Ratings
Team document sharing8.014 Ratings00 Ratings
Call and meeting analytics8.022 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Dialpad Ai Voice
-
Ratings
Google Voice
7.3
42 Ratings
12% below category average
Video conferencing00 Ratings6.220 Ratings
Audio conferencing00 Ratings8.037 Ratings
Video screen sharing00 Ratings5.613 Ratings
Instant messaging00 Ratings9.326 Ratings
Best Alternatives
Dialpad Ai VoiceGoogle Voice
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dialpad Ai VoiceGoogle Voice
Likelihood to Recommend
8.1
(266 ratings)
3.6
(70 ratings)
Likelihood to Renew
7.2
(5 ratings)
9.3
(7 ratings)
Usability
7.8
(23 ratings)
9.0
(9 ratings)
Support Rating
6.2
(53 ratings)
7.0
(35 ratings)
Implementation Rating
5.9
(2 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.0
(1 ratings)
Professional Services
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Dialpad Ai VoiceGoogle Voice
Likelihood to Recommend
Dialpad
Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you. No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread If needed some Quality control, recordings are available.
Read full review
Google
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review
Pros
Dialpad
  • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
  • It keeps all of my voicemails & transcriptions in one place.
  • The desktop login allows me to access everything as well.
Read full review
Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Cons
Dialpad
  • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
  • Notify users of outages and let them know when outages are repairs
  • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
Read full review
Google
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review
Likelihood to Renew
Dialpad
Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
Read full review
Google
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review
Usability
Dialpad
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Read full review
Google
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Read full review
Support Rating
Dialpad
The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
Read full review
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Read full review
Implementation Rating
Dialpad
Everything went as expected with no issues
Read full review
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Read full review
Alternatives Considered
Dialpad
Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and Zoiper—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.
Read full review
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Read full review
Contract Terms and Pricing Model
Dialpad
No answers on this topic
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
Read full review
Professional Services
Dialpad
No answers on this topic
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
Read full review
Return on Investment
Dialpad
  • Saves me time with a downloadable transcript for call documentation.
  • All calls are automatically recorded, which provides proof of what was said.
  • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
Read full review
Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
ScreenShots