What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
Top Rated
193 Ratings

Dialpad Talk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
Top Rated
193 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    Dialpad Talk

    Feature Set Not Supported
    N/A
    7.5

    Google Voice

    75%
    Google Voice ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.4
    84%
    23 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.2
    72%
    26 Ratings

    User templates

    N/A
    0 Ratings
    6.4
    64%
    18 Ratings

    Call reports

    N/A
    0 Ratings
    7.2
    72%
    42 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.3
    83%
    24 Ratings

    Call Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.0

    Google Voice

    80%
    Google Voice ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.0
    70%
    43 Ratings

    Call recording

    N/A
    0 Ratings
    8.6
    86%
    50 Ratings

    Call park

    N/A
    0 Ratings
    7.3
    73%
    22 Ratings

    Call screening

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Message alerts

    N/A
    0 Ratings
    8.9
    89%
    61 Ratings

    VoIP system collaboration

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.4

    Google Voice

    84%
    Google Voice ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    20 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.9
    89%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.4
    74%
    13 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.3
    93%
    26 Ratings

    Mobile apps

    Dialpad Talk

    Feature Set Not Supported
    N/A
    9.0

    Google Voice

    90%
    Google Voice ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.1
    91%
    42 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.9
    89%
    48 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 1 area: Likelihood to Recommend
    • Google Voice is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.9

    Dialpad Talk

    89%
    150 Ratings
    8.8

    Google Voice

    88%
    69 Ratings

    Likelihood to Renew

    9.1

    Dialpad Talk

    91%
    1 Rating
    9.3

    Google Voice

    93%
    7 Ratings

    Usability

    8.7

    Dialpad Talk

    87%
    18 Ratings
    9.0

    Google Voice

    90%
    9 Ratings

    Support Rating

    6.6

    Dialpad Talk

    66%
    71 Ratings
    6.9

    Google Voice

    69%
    69 Ratings

    Implementation Rating

    Dialpad Talk

    N/A
    0 Ratings
    10.0

    Google Voice

    100%
    4 Ratings

    Contract Terms and Pricing Model

    Dialpad Talk

    N/A
    0 Ratings
    7.0

    Google Voice

    70%
    1 Rating

    Professional Services

    Dialpad Talk

    N/A
    0 Ratings
    7.0

    Google Voice

    70%
    1 Rating

    Likelihood to Recommend

    Dialpad Talk

    Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
    Ryan Helder | TrustRadius Reviewer

    Google Voice

    [Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.
    Anonymous | TrustRadius Reviewer

    Pros

    Dialpad Talk

    • Manages the calls that need to be returned.
    • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
    • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.
    Anonymous | TrustRadius Reviewer

    Google Voice

    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Anonymous | TrustRadius Reviewer

    Cons

    Dialpad Talk

    • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
    • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
    • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
    Matt Halleck | TrustRadius Reviewer

    Google Voice

    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
    Ben Caplan | TrustRadius Reviewer

    Pricing Details

    Dialpad Talk

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Dialpad Talk Editions & Modules

    Edition
    Standard$20.001
    Pro$30.001
    EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    Google Voice

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user/per month

    Google Voice Editions & Modules

    Edition
    Starter$101
    Standard$201
    Premier$301
    1. per user/per month
    Additional Pricing Details

    Likelihood to Renew

    Dialpad Talk

    Dialpad Talk 9.1
    Based on 1 answer
    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
    Anonymous | TrustRadius Reviewer

    Google Voice

    Google Voice 9.3
    Based on 7 answers
    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Karrie Newton | TrustRadius Reviewer

    Usability

    Dialpad Talk

    Dialpad Talk 8.7
    Based on 18 answers
    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
    Gregg Skala | TrustRadius Reviewer

    Google Voice

    Google Voice 9.0
    Based on 9 answers
    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Rob Gokee | TrustRadius Reviewer

    Support Rating

    Dialpad Talk

    Dialpad Talk 6.6
    Based on 71 answers
    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
    Anonymous | TrustRadius Reviewer

    Google Voice

    Google Voice 6.9
    Based on 69 answers
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Dialpad Talk

    No score
    No answers yet
    No answers on this topic

    Google Voice

    Google Voice 10.0
    Based on 4 answers
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Reita Silvis | TrustRadius Reviewer

    Alternatives Considered

    Dialpad Talk

    I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
    Gina Yfarraguerri | TrustRadius Reviewer

    Google Voice

    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Dialpad Talk

    No score
    No answers yet
    No answers on this topic

    Google Voice

    Google Voice 7.0
    Based on 1 answer
    Google Voice should be also be use to those who have difficulty in speaking English.So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal.The private data need to be in control much more securely and safely.
    Arkadip Kundu | TrustRadius Reviewer

    Professional Services

    Dialpad Talk

    No score
    No answers yet
    No answers on this topic

    Google Voice

    Google Voice 7.0
    Based on 1 answer
    It help to connect with the products that we use as a part.We need to get in touch with our professional world.It is like a tool that helps us to get in touch with everything from A to Z in our professional careers.So we need to be in touch with everything as linearly as the jpb can be done.
    Arkadip Kundu | TrustRadius Reviewer

    Return on Investment

    Dialpad Talk

    • Positive- better work/life balance therefore better retention rates and employee happiness
    • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
    • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

    Google Voice

    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Sam Shearin | TrustRadius Reviewer

    Add comparison