What users are saying about
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Top Rated
335 Ratings
22 Ratings

Dialpad Talk

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Top Rated
335 Ratings
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Score 8.3 out of 100
22 Ratings
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Score 6.3 out of 100

Feature Set Ratings

    Cloud PBX

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.4

    HCL Sametime

    84%
    HCL Sametime ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime

    80%
    HCL Sametime ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call park

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call screening

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    VoIP system collaboration

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime

    80%
    HCL Sametime ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile apps

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime

    80%
    HCL Sametime ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 1 area: Likelihood to Recommend
    • HCL Sametime is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.6

    Dialpad Talk

    86%
    216 Ratings
    7.0

    HCL Sametime

    70%
    10 Ratings

    Likelihood to Renew

    7.4

    Dialpad Talk

    74%
    5 Ratings
    10.0

    HCL Sametime

    100%
    1 Rating

    Usability

    7.7

    Dialpad Talk

    77%
    20 Ratings
    8.6

    HCL Sametime

    86%
    2 Ratings

    Availability

    Dialpad Talk

    N/A
    0 Ratings
    10.0

    HCL Sametime

    100%
    2 Ratings

    Performance

    Dialpad Talk

    N/A
    0 Ratings
    9.0

    HCL Sametime

    90%
    2 Ratings

    Support Rating

    6.4

    Dialpad Talk

    64%
    73 Ratings
    8.3

    HCL Sametime

    83%
    8 Ratings

    Implementation Rating

    5.9

    Dialpad Talk

    59%
    2 Ratings

    HCL Sametime

    N/A
    0 Ratings

    Ease of integration

    Dialpad Talk

    N/A
    0 Ratings
    9.0

    HCL Sametime

    90%
    1 Rating

    Product Scalability

    Dialpad Talk

    N/A
    0 Ratings
    10.0

    HCL Sametime

    100%
    1 Rating

    Likelihood to Recommend

    Dialpad

    The "Do Not Disturb" does not always sync between the app and site. We had an employee who was not receiving calls or notifications despite having their system set up correctly. It turned out that Do Not Disturb was turned on, but only on the desktop site, which we do not use in our organization. It would be more helpful if these had synced correctly. It would also be helpful if employees could set their own working hours as we have folks in different time zones on different schedules.
    Read full review

    HCL Technologies

    Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
    Read full review

    Pros

    Dialpad

    • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
    • It keeps all of my voicemails & transcriptions in one place.
    • The desktop login allows me to access everything as well.
    Read full review

    HCL Technologies

    • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
    • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
    • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio &amp; Video mobilized quickly.
    • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
    Read full review

    Cons

    Dialpad

    • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
    • Notify users of outages and let them know when outages are repairs
    • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
    Read full review

    HCL Technologies

    • Not convenient for a large group meeting.
    • Very basic tool for internal communication only not available for third party communication
    • Very basic and limited mobile app features.
    • High speed connection is needed to connect to Sametime
    Read full review

    Pricing Details

    Dialpad Talk

    Starting Price

    $0

    Editions & Modules

    Dialpad Talk editions and modules pricing
    EditionModules
    Standard$20.001
    Pro$30.002
    EnterpriseContact sales team3

    Footnotes

    1. per user/per month
    2. per user/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HCL Sametime

    Starting Price

    Editions & Modules

    HCL Sametime editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Dialpad

      As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
      Read full review

      HCL Technologies

      Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
      Read full review

      Usability

      Dialpad

      The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
      Read full review

      HCL Technologies

      Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
      Read full review

      Reliability and Availability

      Dialpad

      No answers on this topic

      HCL Technologies

      Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
      Read full review

      Performance

      Dialpad

      No answers on this topic

      HCL Technologies

      Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
      Read full review

      Support Rating

      Dialpad

      1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
      2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
      3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
      Read full review

      HCL Technologies

      I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
      Read full review

      Implementation Rating

      Dialpad

      Everything went as expected with no issues
      Read full review

      HCL Technologies

      No answers on this topic

      Alternatives Considered

      Dialpad

      While every service has its own unique features and others have tools that Dialpad Talk doesn't... the ease of use Dialpad Talk offers makes up for any flashy tool they don't have at this time
      Read full review

      HCL Technologies

      We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
      Read full review

      Scalability

      Dialpad

      No answers on this topic

      HCL Technologies

      Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
      Read full review

      Return on Investment

      Dialpad

      • Saves me time with a downloadable transcript for call documentation.
      • All calls are automatically recorded, which provides proof of what was said.
      • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
      Read full review

      HCL Technologies

      • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
      • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
      • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
      Read full review

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