What users are saying about
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Top Rated
335 Ratings
6 Ratings

Dialpad Talk

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Top Rated
335 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Call Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.5

    Net2Phone

    85%
    Net2Phone ranks higher in 1/1 features

    Call recording

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Attribute Ratings

    • Net2Phone is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Dialpad Talk

    86%
    216 Ratings
    8.7

    Net2Phone

    87%
    3 Ratings

    Likelihood to Renew

    7.4

    Dialpad Talk

    74%
    5 Ratings

    Net2Phone

    N/A
    0 Ratings

    Usability

    7.7

    Dialpad Talk

    77%
    20 Ratings

    Net2Phone

    N/A
    0 Ratings

    Support Rating

    6.4

    Dialpad Talk

    64%
    73 Ratings

    Net2Phone

    N/A
    0 Ratings

    Implementation Rating

    5.9

    Dialpad Talk

    59%
    2 Ratings

    Net2Phone

    N/A
    0 Ratings

    Likelihood to Recommend

    Dialpad

    The "Do Not Disturb" does not always sync between the app and site. We had an employee who was not receiving calls or notifications despite having their system set up correctly. It turned out that Do Not Disturb was turned on, but only on the desktop site, which we do not use in our organization. It would be more helpful if these had synced correctly. It would also be helpful if employees could set their own working hours as we have folks in different time zones on different schedules.
    Read full review

    Net2Phone

    As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.
    Read full review

    Pros

    Dialpad

    • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
    • It keeps all of my voicemails & transcriptions in one place.
    • The desktop login allows me to access everything as well.
    Read full review

    Net2Phone

    • Web Calling
    • Remote Access
    • Auto attendant
    • Unlimited International Calling
    Read full review

    Cons

    Dialpad

    • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
    • Notify users of outages and let them know when outages are repairs
    • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
    Read full review

    Net2Phone

    • Sometimes there is connectivity or call quality issue need to consider
    • User portal need to be enhanced
    • Glitches in voicemail also call logs are not clear
    • Need to more work on mobile app
    Read full review

    Pricing Details

    Dialpad Talk

    Starting Price

    $0

    Editions & Modules

    Dialpad Talk editions and modules pricing
    EditionModules
    Standard$20.001
    Pro$30.002
    EnterpriseContact sales team3

    Footnotes

    1. per user/per month
    2. per user/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Net2Phone

    Starting Price

    $16.99 per month

    Editions & Modules

    Net2Phone editions and modules pricing
    EditionModules
    n2p Virtual16.991
    n2p Essentials Plus19.992
    n2p Professional Plus27.993
    n2p Ultimate Plus30.994
    n2p Ultimate CRM32.995

    Footnotes

    1. based on 20-99 seats
    2. based on 20-99 seats
    3. based on 20-99 seats
    4. based on 20-99 seats
    5. based on 20-99 seats

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Dialpad

    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
    Read full review

    Net2Phone

    No answers on this topic

    Usability

    Dialpad

    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
    Read full review

    Net2Phone

    No answers on this topic

    Support Rating

    Dialpad

    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
    Read full review

    Net2Phone

    No answers on this topic

    Implementation Rating

    Dialpad

    Everything went as expected with no issues
    Read full review

    Net2Phone

    No answers on this topic

    Alternatives Considered

    Dialpad

    While every service has its own unique features and others have tools that Dialpad Talk doesn't... the ease of use Dialpad Talk offers makes up for any flashy tool they don't have at this time
    Read full review

    Net2Phone

    I wish the Zoom chat feature could be a little more dynamic and security and privacy could be improved a little bit, but there are also things the administrator can do to enhance security and privacy. Messages sent privately between callers are not easily visible to recipients; overall, I am happy with Zoom, but no harm in trying other applications that people are talking great about; hence I tried my hands on Net2Phone!
    Read full review

    Return on Investment

    Dialpad

    • Saves me time with a downloadable transcript for call documentation.
    • All calls are automatically recorded, which provides proof of what was said.
    • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
    Read full review

    Net2Phone

    • Reduced time of support to our users
    • Problems if it hangs once and can be time consuming to restore you task in in between anything
    • Not sure about ROI but for the organization it should have benn reduced as using only 1 application now instead of 2 or 3.
    Read full review

    Screenshots

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