Dialpad Ai Voice vs. Net2Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Voice
Score 7.8 out of 10
N/A
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
$20
per user/per month
Net2Phone
Score 9.1 out of 10
N/A
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
$24.99
per month per user
Pricing
Dialpad Ai VoiceNet2Phone
Editions & Modules
Standard
$20.00
per user/per month
Pro
$30.00
per user/per month
Enterprise
Contact sales team
Office
$24.99
per month per user
Office Pro
$26.99
per month per user
Office Power
$29.99
per month per user
Offerings
Pricing Offerings
Dialpad Ai VoiceNet2Phone
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dialpad Ai VoiceNet2Phone
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Dialpad Ai VoiceNet2Phone
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Dialpad Ai Voice
8.0
41 Ratings
1% below category average
Net2Phone
-
Ratings
High quality audio8.341 Ratings00 Ratings
High quality video7.725 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Dialpad Ai Voice
7.9
19 Ratings
1% below category average
Net2Phone
-
Ratings
Desktop sharing7.919 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Dialpad Ai Voice
7.5
24 Ratings
6% below category average
Net2Phone
-
Ratings
Calendar integration7.722 Ratings00 Ratings
Meeting initiation7.119 Ratings00 Ratings
Record meetings / events7.520 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Dialpad Ai Voice
7.3
15 Ratings
5% below category average
Net2Phone
-
Ratings
Live chat7.315 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Dialpad Ai Voice
7.9
22 Ratings
5% above category average
Net2Phone
-
Ratings
User authentication8.019 Ratings00 Ratings
Participant roles & permissions7.720 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dialpad Ai Voice
8.1
34 Ratings
0% below category average
Net2Phone
-
Ratings
Hosted PBX8.412 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.718 Ratings00 Ratings
Directory of employee names8.232 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dialpad Ai Voice
8.2
43 Ratings
0% below category average
Net2Phone
8.0
3 Ratings
5% below category average
Answering rules8.134 Ratings00 Ratings
Call recording8.438 Ratings8.03 Ratings
Call park7.926 Ratings00 Ratings
Call screening8.431 Ratings00 Ratings
Message alerts8.539 Ratings00 Ratings
Business SMS/External Messaging8.534 Ratings00 Ratings
Online Fax7.37 Ratings00 Ratings
Voicemail Transcription8.040 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dialpad Ai Voice
8.5
36 Ratings
1% below category average
Net2Phone
-
Ratings
Mobile app for iOS8.524 Ratings00 Ratings
Mobile app for Android8.619 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Dialpad Ai Voice
8.1
31 Ratings
8% above category average
Net2Phone
-
Ratings
Centralized communications management8.124 Ratings00 Ratings
Team messaging8.422 Ratings00 Ratings
Team document sharing8.014 Ratings00 Ratings
Call and meeting analytics8.022 Ratings00 Ratings
Best Alternatives
Dialpad Ai VoiceNet2Phone
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dialpad Ai VoiceNet2Phone
Likelihood to Recommend
8.1
(266 ratings)
9.1
(5 ratings)
Likelihood to Renew
7.2
(5 ratings)
-
(0 ratings)
Usability
7.8
(23 ratings)
-
(0 ratings)
Support Rating
6.2
(53 ratings)
-
(0 ratings)
Implementation Rating
5.9
(2 ratings)
-
(0 ratings)
User Testimonials
Dialpad Ai VoiceNet2Phone
Likelihood to Recommend
Dialpad
Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you. No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread If needed some Quality control, recordings are available.
Read full review
Net2Phone
As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.
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Pros
Dialpad
  • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
  • It keeps all of my voicemails & transcriptions in one place.
  • The desktop login allows me to access everything as well.
Read full review
Net2Phone
  • Rolls calls over to multiple phones in succession after a designated number of rings.
  • Allows full access to voicemail and all settings through the app on your cell phone.
  • One set same bill every month. No more long distance charges!
  • Easy to block phone numbers (robocalls)
  • Individual user login and setup for personalized functions
  • Easy to use personalized hold music
Read full review
Cons
Dialpad
  • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
  • Notify users of outages and let them know when outages are repairs
  • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
Read full review
Net2Phone
  • I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
  • Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
  • service support to be improved.
Read full review
Likelihood to Renew
Dialpad
Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
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Net2Phone
No answers on this topic
Usability
Dialpad
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
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Net2Phone
No answers on this topic
Support Rating
Dialpad
The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
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Net2Phone
No answers on this topic
Implementation Rating
Dialpad
Everything went as expected with no issues
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Net2Phone
No answers on this topic
Alternatives Considered
Dialpad
Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and Zoiper—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.
Read full review
Net2Phone
Price, availability when ordering it, start-up amount of users
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Return on Investment
Dialpad
  • Saves me time with a downloadable transcript for call documentation.
  • All calls are automatically recorded, which provides proof of what was said.
  • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
Read full review
Net2Phone
  • Hard to quantify.
  • We seem to get more clear voice mails
  • The ability to get an email when you miss a call and can access your voice mail from anywhere helps with managing time
Read full review
ScreenShots

Net2Phone Screenshots

Screenshot of Screenshot of