What users are saying about
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Top Rated
335 Ratings
162 Ratings

Dialpad Talk

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Top Rated
335 Ratings
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Score 8.3 out of 100
162 Ratings
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Score 6.4 out of 100

Feature Set Ratings

    Cloud PBX

    Dialpad Talk

    Feature Set Not Supported
    N/A
    7.8

    NetFortris

    78%
    NetFortris ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.0
    70%
    58 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.0
    60%
    46 Ratings

    User templates

    N/A
    0 Ratings
    6.8
    68%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    9.0
    90%
    78 Ratings

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    78 Ratings

    Call Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    7.4

    NetFortris

    74%
    NetFortris ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.0
    70%
    89 Ratings

    Call recording

    N/A
    0 Ratings
    7.0
    70%
    67 Ratings

    Call park

    N/A
    0 Ratings
    6.0
    60%
    73 Ratings

    Call screening

    N/A
    0 Ratings
    8.0
    80%
    67 Ratings

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    78 Ratings

    VoIP system collaboration

    Dialpad Talk

    Feature Set Not Supported
    N/A
    7.5

    NetFortris

    75%
    NetFortris ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    7.0
    70%
    17 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    54 Ratings

    Mobile apps

    Dialpad Talk

    Feature Set Not Supported
    N/A
    9.0

    NetFortris

    90%
    NetFortris ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    46 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    33 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 2 areas: Likelihood to Recommend, Usability
    • NetFortris is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.6

    Dialpad Talk

    86%
    216 Ratings
    7.0

    NetFortris

    70%
    108 Ratings

    Likelihood to Renew

    7.4

    Dialpad Talk

    74%
    5 Ratings
    8.8

    NetFortris

    88%
    16 Ratings

    Usability

    7.7

    Dialpad Talk

    77%
    20 Ratings
    7.6

    NetFortris

    76%
    8 Ratings

    Availability

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    8 Ratings

    Performance

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    4 Ratings

    Support Rating

    6.4

    Dialpad Talk

    64%
    73 Ratings
    9.1

    NetFortris

    91%
    14 Ratings

    In-Person Training

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    2 Ratings

    Online Training

    Dialpad Talk

    N/A
    0 Ratings
    7.2

    NetFortris

    72%
    4 Ratings

    Implementation Rating

    5.9

    Dialpad Talk

    59%
    2 Ratings
    9.8

    NetFortris

    98%
    8 Ratings

    Configurability

    Dialpad Talk

    N/A
    0 Ratings
    9.7

    NetFortris

    97%
    3 Ratings

    Ease of integration

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    1 Rating

    Product Scalability

    Dialpad Talk

    N/A
    0 Ratings
    8.1

    NetFortris

    81%
    2 Ratings

    Vendor post-sale

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    1 Rating

    Vendor pre-sale

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    NetFortris

    80%
    1 Rating

    Likelihood to Recommend

    Dialpad

    The "Do Not Disturb" does not always sync between the app and site. We had an employee who was not receiving calls or notifications despite having their system set up correctly. It turned out that Do Not Disturb was turned on, but only on the desktop site, which we do not use in our organization. It would be more helpful if these had synced correctly. It would also be helpful if employees could set their own working hours as we have folks in different time zones on different schedules.
    Read full review

    NetFortris

    For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
    Read full review

    Pros

    Dialpad

    • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
    • It keeps all of my voicemails & transcriptions in one place.
    • The desktop login allows me to access everything as well.
    Read full review

    NetFortris

    • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
    • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
    • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
    Read full review

    Cons

    Dialpad

    • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
    • Notify users of outages and let them know when outages are repairs
    • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
    Read full review

    NetFortris

    • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
    • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
    Read full review

    Pricing Details

    Dialpad Talk

    Starting Price

    $0

    Editions & Modules

    Dialpad Talk editions and modules pricing
    EditionModules
    Standard$20.001
    Pro$30.002
    EnterpriseContact sales team3

    Footnotes

    1. per user/per month
    2. per user/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NetFortris

    Starting Price

    $30 per month

    Editions & Modules

    NetFortris editions and modules pricing
    EditionModules
    Essentials Edition19.991
    Professional Edition24.992
    Ultimate Edition34.993
    Hybrid Premise Subscription (Appliance and Phone for Each User)200.004
    Hybrid Software Subscription (Required with Hybrid Premise)14.995
    Hybrid Premise PurchaseVaries6

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month
    4. per location, per month
    5. per user, per month
    6. Varies

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $5

    Additional Details

    For the latest special offers, visit www.fonality.com/offers.

    Likelihood to Renew

    Dialpad

    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
    Read full review

    NetFortris

    We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
    Read full review

    Usability

    Dialpad

    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
    Read full review

    NetFortris

    Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
    Read full review

    Reliability and Availability

    Dialpad

    No answers on this topic

    NetFortris

    Fonality has been available to us 99% of the time. There have rarely been any lengthy outages. If any issues do occur, their support staff is available around the clock to help. This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
    Read full review

    Performance

    Dialpad

    No answers on this topic

    NetFortris

    Fonality's performance is excellent. The phones work flawlessly and the calls are clear. It is a well put-together system that does not need daily support. It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
    Read full review

    Support Rating

    Dialpad

    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
    Read full review

    NetFortris

    Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
    Read full review

    In-Person Training

    Dialpad

    No answers on this topic

    NetFortris

    Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users. It went smoothly and all the details and functions of the system were made available to the office staff. Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
    Read full review

    Online Training

    Dialpad

    No answers on this topic

    NetFortris

    Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
    Read full review

    Implementation Rating

    Dialpad

    Everything went as expected with no issues
    Read full review

    NetFortris

    Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
    Read full review

    Alternatives Considered

    Dialpad

    While every service has its own unique features and others have tools that Dialpad Talk doesn't... the ease of use Dialpad Talk offers makes up for any flashy tool they don't have at this time
    Read full review

    NetFortris

    I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
    Read full review

    Scalability

    Dialpad

    No answers on this topic

    NetFortris

    It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment. Overall, it is not that difficult as long as all of this is in place.
    Read full review

    Return on Investment

    Dialpad

    • Saves me time with a downloadable transcript for call documentation.
    • All calls are automatically recorded, which provides proof of what was said.
    • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
    Read full review

    NetFortris

    • We are still new to Fonality, but having the flexability has proven quite successful thus far.
    • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
    • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
    Read full review

    Screenshots

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