What users are saying about

Dialpad Talk vs Nextiva Business Phone Service

Dialpad Talk
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Top Rated
254 Ratings
Nextiva Business Phone Service
26 Ratings

Dialpad Talk

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Top Rated
254 Ratings
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Score 8.3 out of 100

Based on 254 reviews and ratings

Nextiva Business Phone Service

26 Ratings
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Score 8 out of 100

Based on 26 reviews and ratings

Feature Set Ratings

    Cloud PBX

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.7

    Nextiva Business Phone Service

    87%
    Nextiva Business Phone Service ranks higher in 5/5 features
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    User templates

    N/A
    0 Ratings
    8.1
    81%
    5 Ratings

    Call reports

    N/A
    0 Ratings
    8.6
    86%
    5 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.9
    89%
    6 Ratings

    Call Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.9

    Nextiva Business Phone Service

    89%
    Nextiva Business Phone Service ranks higher in 5/5 features
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    9.5
    95%
    6 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    VoIP system collaboration

    Dialpad Talk

    Feature Set Not Supported
    N/A
    7.7

    Nextiva Business Phone Service

    77%
    Nextiva Business Phone Service ranks higher in 4/4 features
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Mobile apps

    Dialpad Talk

    Feature Set Not Supported
    N/A
    5.5

    Nextiva Business Phone Service

    55%
    Nextiva Business Phone Service ranks higher in 2/2 features
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    4.0
    40%
    4 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 2 areas: Likelihood to Renew, Usability
    • Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.9

    Dialpad Talk

    89%
    150 Ratings
    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings

    Likelihood to Renew

    9.1

    Dialpad Talk

    91%
    1 Rating
    6.0

    Nextiva Business Phone Service

    60%
    1 Rating

    Usability

    8.7

    Dialpad Talk

    87%
    18 Ratings
    8.0

    Nextiva Business Phone Service

    80%
    1 Rating

    Support Rating

    6.6

    Dialpad Talk

    66%
    71 Ratings
    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings

    Likelihood to Recommend

    Dialpad Talk

    Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.

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    Ryan Helder | TrustRadius Reviewer
    Ryan Helder
    View all 150 answers on this topic

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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    Scott Scanlon | TrustRadius Reviewer
    Scott Scanlon
    View all 8 answers on this topic

    Pros

    Dialpad Talk

    • Manages the calls that need to be returned.
    • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
    • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 150 answers on this topic

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.

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    Jose Luis Reyes Graterol | TrustRadius Reviewer
    Jose Luis Reyes Graterol
    View all 8 answers on this topic

    Cons

    Dialpad Talk

    • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
    • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
    • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.

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    Matt Halleck | TrustRadius Reviewer
    Matt Halleck
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    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    Pricing Details

    Dialpad Talk

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0

    Dialpad Talk Editions & Modules

    Edition
    Standard$20.001
    Pro$30.001
    EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details
    —

    Nextiva Business Phone Service

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details
    —

    Likelihood to Renew

    Dialpad Talk

    Dialpad Talk 9.1
    Based on 1 answer
    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Usability

    Dialpad Talk

    Dialpad Talk 8.7
    Based on 18 answers
    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.

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    Gregg Skala | TrustRadius Reviewer
    Gregg Skala
    View all 18 answers on this topic

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.

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    Hunter Clayton | TrustRadius Reviewer
    Hunter Clayton
    View all 1 answers on this topic

    Support Rating

    Dialpad Talk

    Dialpad Talk 6.6
    Based on 71 answers
    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 71 answers on this topic

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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    Josh Musson | TrustRadius Reviewer
    Josh Musson
    View all 6 answers on this topic

    Alternatives Considered

    Dialpad Talk

    I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.

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    Gina Yfarraguerri | TrustRadius Reviewer
    Gina Yfarraguerri
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    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

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    JAMIE RISSKY | TrustRadius Reviewer
    JAMIE RISSKY
    View all 8 answers on this topic

    Return on Investment

    Dialpad Talk

    • Positive- better work/life balance therefore better retention rates and employee happiness
    • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
    • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow

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    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
    Laura Samoisette, LEED AP, WELL AP
    View all 150 answers on this topic

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.

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    Heather Neisen | TrustRadius Reviewer
    Heather Neisen
    View all 8 answers on this topic

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