Dialpad Talk vs Ooma Office

What users are saying about

Score 8.3 out of 10

Based on 256 reviews and ratings

Score 9.1 out of 10

Based on 69 reviews and ratings

Feature Set Ratings

Cloud PBX

Dialpad Talk

Feature Set Not Supported

N/A

8.5

Ooma Office

85%

Ooma Office ranks higher in 3/3 features

Hosted PBX

N/A

0 Ratings

8.6

86%

24 Ratings

Multi-level Interactive Voice Response (IVR)

N/A

0 Ratings

8.5

85%

30 Ratings

Directory of employee names

N/A

0 Ratings

8.5

85%

39 Ratings

Call Management

Dialpad Talk

Feature Set Not Supported

N/A

9.1

Ooma Office

91%

Ooma Office ranks higher in 5/5 features

Answering rules

N/A

0 Ratings

9.5

95%

55 Ratings

Call recording

N/A

0 Ratings

8.8

88%

43 Ratings

Call park

N/A

0 Ratings

8.3

83%

39 Ratings

Call screening

N/A

0 Ratings

9.1

91%

48 Ratings

Message alerts

N/A

0 Ratings

9.9

99%

54 Ratings

VoIP system collaboration

Dialpad Talk

Feature Set Not Supported

N/A

9.4

Ooma Office

94%

Ooma Office ranks higher in 1/1 features

Audio conferencing

N/A

0 Ratings

9.4

94%

42 Ratings

Mobile apps

Dialpad Talk

Feature Set Not Supported

N/A

8.9

Ooma Office

89%

Ooma Office ranks higher in 2/2 features

Mobile app for iOS

N/A

0 Ratings

9.0

90%

50 Ratings

Mobile app for Android

N/A

0 Ratings

8.8

88%

37 Ratings

Attribute Ratings

Dialpad Talk is rated higher in 2 areas: Likelihood to Renew, Usability
Ooma Office is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Dialpad Talk

89%

150 Ratings

9.1

Ooma Office

91%

66 Ratings

Dialpad Talk

91%

1 Rating

8.0

Ooma Office

80%

1 Rating

Dialpad Talk

87%

18 Ratings

8.3

Ooma Office

83%

8 Ratings

Dialpad Talk

66%

71 Ratings

9.0

Ooma Office

90%

31 Ratings

Dialpad Talk

N/A

0 Ratings

8.0

Ooma Office

80%

1 Rating

Pros

Manages the calls that need to be returned.
Sends a recording of the voicemail to the correct email so an agent can review it and call back.
Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.

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Verified User

Employee in Customer Service

Higher Education Company, 1-10 employees

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Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!

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Wendy White

Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

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Cons

I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.

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Matt Halleck

IT Admin / Marketing / Etc.

Roto-Rooter of Northern MichiganConsumer Services, 11-50 employees

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Cell phone app could be a little easier to use.
Ooma Desktop needs some tweaking to make it more user friendly.
I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

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Verified User

Professional in Other

Insurance Company, 1-10 employees

View all 66 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

Dialpad Talk Editions & Modules

Edition

Standard	$20.00¹
Pro	$30.00¹
Enterprise	Contact sales team

per user/per month
none

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$19.95

Starting Price

Ooma Office Editions & Modules

Edition

Base Price	$19.95¹
Pro	$24.95¹
User Extension	$19.95¹
Local Phone Number	$9.95¹
Toll Free Number	$9.95¹
Conference Bridge	Free
Ring Groups	Free
Virtual Receptionist	Free
Number Porting	Free
Toll Free Calling Plan	$15.00³
Expansion Base Station	$99.99³
Ooma DP1 Desk Phone	$89.99³
Ooma Linx	$49.99³
Ooma Wireless Adapter	$49.99³
Yealink IP Phones	$99.99³
Yealink Conference IP Phones	$399.99³
Cisco IP Phones	$109.99³

per month
none
per month

Additional Pricing Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Likelihood to Renew

Dialpad Talk 9.1

Based on 1 answer

As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great

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Verified User

Manager in Sales

Consumer Goods Company, 51-200 employees

View all 1 answers on this topic

Ooma Office 8.0

Based on 1 answer

We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.

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karthikeyan alamelumangapuram

Manager

Prognify Urgent CareHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Usability

Dialpad Talk 8.7

Based on 18 answers

The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.

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Gregg Skala

Computer and Information Systems Manager

Neuco, Inc.Wholesale, 51-200 employees

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Ooma Office 8.3

Based on 8 answers

Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.

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Tom Von Braunsberg

President

Von Enterprises, Inc.Consumer Services, 11-50 employees

View all 8 answers on this topic

Support Rating

Dialpad Talk 6.6

Based on 71 answers

Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.

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Verified User

Administrator in Corporate

Insurance Company, 11-50 employees

View all 71 answers on this topic

Ooma Office 9.0

Based on 31 answers

Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.

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The Post Hole Co

Operations Manager

The Post Hole CompanyConstruction, 11-50 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Ooma Office 8.0

Based on 1 answer

Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.

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karthikeyan alamelumangapuram

Manager

Prognify Urgent CareHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.

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Gina Yfarraguerri

Head of RTA for New Contracts

SpotOnInformation Technology & Services, 1001-5000 employees

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We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.

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Hillary Louarti

Manager

Diamond Transportation Arizona LLCTransportation/Trucking/Railroad, 11-50 employees

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Return on Investment

Positive- better work/life balance therefore better retention rates and employee happiness
Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow

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Laura Samoisette, LEED AP, WELL AP

High Peformance Buildings Project Manager

Resilient Buildings Group, Inc.Renewables & Environment, 11-50 employees

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System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

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Verified User

C-Level Executive in Corporate

Law Practice Company, 1-10 employees

View all 66 answers on this topic

Screenshots

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See All (4) Ooma Office Screenshots

Dialpad Talk

Ooma Office

Dialpad Talk

Ooma Office

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Directory of employee names

Dialpad Talk

Ooma Office

Answering rules

Call recording

Call park

Call screening

Message alerts

Dialpad Talk

Ooma Office

Audio conferencing

Dialpad Talk

Ooma Office

Mobile app for iOS

Mobile app for Android

Dialpad Talk

Ooma Office

Dialpad Talk

Ooma Office

Dialpad Talk

Ooma Office

Dialpad Talk

Ooma Office

Dialpad Talk

Ooma Office

Likelihood to Recommend

Dialpad Talk

Ooma Office

Pros

Dialpad Talk

Ooma Office

Cons

Dialpad Talk

Ooma Office

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Dialpad Talk Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Ooma Office Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

Dialpad Talk

Ooma Office

Usability

Dialpad Talk

Ooma Office

Support Rating

Dialpad Talk

Ooma Office

Implementation Rating

Dialpad Talk

Ooma Office

Alternatives Considered

Dialpad Talk

Ooma Office

Return on Investment

Dialpad Talk

Ooma Office

Screenshots

Dialpad Talk

Ooma Office