What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
245 Ratings

Dialpad Talk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
245 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Cloud PBX

    Dialpad Talk

    Feature Set Not Supported
    N/A
    6.0

    RingCentral MVP

    60%
    RingCentral MVP ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    5.9
    59%
    31 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    6.0
    60%
    43 Ratings

    User templates

    N/A
    0 Ratings
    5.7
    57%
    37 Ratings

    Call reports

    N/A
    0 Ratings
    6.1
    61%
    49 Ratings

    Directory of employee names

    N/A
    0 Ratings
    6.4
    64%
    54 Ratings

    Call Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    6.7

    RingCentral MVP

    67%
    RingCentral MVP ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.0
    70%
    55 Ratings

    Call recording

    N/A
    0 Ratings
    6.3
    63%
    55 Ratings

    Call park

    N/A
    0 Ratings
    6.3
    63%
    48 Ratings

    Call screening

    N/A
    0 Ratings
    6.8
    68%
    53 Ratings

    Message alerts

    N/A
    0 Ratings
    6.8
    68%
    60 Ratings

    VoIP system collaboration

    Dialpad Talk

    Feature Set Not Supported
    N/A
    5.8

    RingCentral MVP

    58%
    RingCentral MVP ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    6.0
    60%
    46 Ratings

    Audio conferencing

    N/A
    0 Ratings
    6.2
    62%
    56 Ratings

    Video screen sharing

    N/A
    0 Ratings
    6.2
    62%
    20 Ratings

    Instant messaging

    N/A
    0 Ratings
    5.0
    50%
    21 Ratings

    Mobile apps

    Dialpad Talk

    Feature Set Not Supported
    N/A
    6.5

    RingCentral MVP

    65%
    RingCentral MVP ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    6.0
    60%
    48 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.1
    71%
    43 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • RingCentral MVP is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.9

    Dialpad Talk

    89%
    150 Ratings
    6.9

    RingCentral MVP

    69%
    69 Ratings

    Likelihood to Renew

    9.1

    Dialpad Talk

    91%
    1 Rating
    10.0

    RingCentral MVP

    100%
    9 Ratings

    Usability

    8.7

    Dialpad Talk

    87%
    18 Ratings
    3.2

    RingCentral MVP

    32%
    6 Ratings

    Availability

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    RingCentral MVP

    80%
    1 Rating

    Performance

    Dialpad Talk

    N/A
    0 Ratings
    8.0

    RingCentral MVP

    80%
    1 Rating

    Support Rating

    6.6

    Dialpad Talk

    66%
    71 Ratings
    3.6

    RingCentral MVP

    36%
    37 Ratings

    Implementation Rating

    Dialpad Talk

    N/A
    0 Ratings
    8.1

    RingCentral MVP

    81%
    3 Ratings

    Contract Terms and Pricing Model

    Dialpad Talk

    N/A
    0 Ratings
    1.0

    RingCentral MVP

    10%
    1 Rating

    Product Scalability

    Dialpad Talk

    N/A
    0 Ratings
    6.0

    RingCentral MVP

    60%
    1 Rating

    Professional Services

    Dialpad Talk

    N/A
    0 Ratings
    1.0

    RingCentral MVP

    10%
    1 Rating

    Likelihood to Recommend

    Dialpad Talk

    Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
    Ryan Helder | TrustRadius Reviewer

    RingCentral MVP

    RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
    David Yates | TrustRadius Reviewer

    Pros

    Dialpad Talk

    • Manages the calls that need to be returned.
    • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
    • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.
    Anonymous | TrustRadius Reviewer

    RingCentral MVP

    • RingCentral service is solid and resilient to issues.
    • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
    • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
    Tristan Dobbs | TrustRadius Reviewer

    Cons

    Dialpad Talk

    • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
    • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
    • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
    Matt Halleck | TrustRadius Reviewer

    RingCentral MVP

    • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
    • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
    • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Dialpad Talk

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Dialpad Talk Editions & Modules

    Edition
    Standard$20.001
    Pro$30.001
    EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    RingCentral MVP

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $19.99 per month

    RingCentral MVP Editions & Modules

    Edition
    Essentials (up to 20 users)$19.991
    Standard$27.991
    Premium$34.991
    Ultimate$49.991
    1. per user/per month
    Additional Pricing Details
    Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

    Likelihood to Renew

    Dialpad Talk

    Dialpad Talk 9.1
    Based on 1 answer
    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
    Anonymous | TrustRadius Reviewer

    RingCentral MVP

    RingCentral MVP 10.0
    Based on 9 answers
    We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
    Justin Bongard | TrustRadius Reviewer

    Usability

    Dialpad Talk

    Dialpad Talk 8.7
    Based on 18 answers
    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
    Gregg Skala | TrustRadius Reviewer

    RingCentral MVP

    RingCentral MVP 3.2
    Based on 6 answers
    Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Dialpad Talk

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 8.0
    Based on 1 answer
    I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.
    Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

    Performance

    Dialpad Talk

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 8.0
    Based on 1 answer
    Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
    Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

    Support Rating

    Dialpad Talk

    Dialpad Talk 6.6
    Based on 71 answers
    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
    Anonymous | TrustRadius Reviewer

    RingCentral MVP

    RingCentral MVP 3.6
    Based on 37 answers
    Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
    Jon Shurtliff | TrustRadius Reviewer

    Implementation Rating

    Dialpad Talk

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 8.1
    Based on 3 answers
    If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Dialpad Talk

    I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
    Gina Yfarraguerri | TrustRadius Reviewer

    RingCentral MVP

    We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
    Jillian Straw | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Dialpad Talk

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 1.0
    Based on 1 answer
    not to sign up for it or give them any money for a product that does not work
    Scott LaMay | TrustRadius Reviewer

    Scalability

    Dialpad Talk

    No score
    No answers yet
    No answers on this topic

    RingCentral MVP

    RingCentral MVP 6.0
    Based on 1 answer
    There is a browser version which allows the product to be used by almost anyone.
    Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

    Return on Investment

    Dialpad Talk

    • Positive- better work/life balance therefore better retention rates and employee happiness
    • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
    • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

    RingCentral MVP

    • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
    • Able to offer more customized services to partners/clients
    • No need for any special hardware - just need a computer with internet
    • Low investment to integrate with a CRM
    Anonymous | TrustRadius Reviewer

    Add comparison