What users are saying about
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Top Rated
226 Ratings
24 Ratings

Dialpad Talk

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Top Rated
226 Ratings
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Score 7.5 out of 100
24 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Dialpad Talk

[Dialpad Talk is] appropriate for a small contact center. For us it has worked very well because some of the features we needed have slowly been integrated, which makes me believe they actually listen to the customers. For analytics itself I see it as still being in diapers, at least for us that run an outbound cold sales contact center. But in general, Dialpad [Talk] is a tool which has helped us keep an overall basic control over when, where, and what out agents are doing.
Gina Yfarraguerri | TrustRadius Reviewer

RingDNA

We switched over from SalesLoft and other than the conversational intelligence feature, everything else has felt like a significant downgrade. Conversational AI sounds valuable in theory but [I feel] has not been put into use at all by management. SalesLoft integrated with SF much more seamlessly. I loved having SalesLoft embedded into the very same SF window where I can dial, message, log calls, etc without having to have a separate window open. [In my experience] The RingDNA interface is not nearly as clean and intuitive. It gets the job done as a basic dialer but for a full-on sales tool, [I feel] there are too many manuals, cumbersome hindrances that disrupt the daily workflow. Once these things get patched up, I would feel a lot better towards RingDNA. My experience with RingDNA has been shared by the vast majority of the sales floor (the ones actually using it).
Wolf Weisz | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Dialpad Talk
RingDNA
8.2
Contact preview
Dialpad Talk
RingDNA
8.1
Dialer-CRM integration
Dialpad Talk
RingDNA
7.8
Call notes & tags
Dialpad Talk
RingDNA
8.3
Automatic call logging
Dialpad Talk
RingDNA
8.6

Core Dialer

Dialpad Talk
RingDNA
8.7
Outbound dialing
Dialpad Talk
RingDNA
9.1
Inbound routing
Dialpad Talk
RingDNA
9.0
Click-to-call
Dialpad Talk
RingDNA
8.6
Recorded voicemail drop
Dialpad Talk
RingDNA
9.2
Dialer contact import
Dialpad Talk
RingDNA
7.9
Campaign & list management
Dialpad Talk
RingDNA
8.2

Call Follow-up and Quality Assurance

Dialpad Talk
RingDNA
8.4
Follow-up calls
Dialpad Talk
RingDNA
8.1
Dialer reporting & analytics
Dialpad Talk
RingDNA
8.8

Pros

Dialpad Talk

  • Notifications- via e-mails, calendar links and otherwise are very helpful when dealing with information that may otherwise get lost or forgotten in conversations
  • Access- Being able to access calls on the go via your own cell phone or using your laptop to help free up your hand and get real time speech intelligibility is much appreciated
  • Variety- Options for quick chats and sending photos, video calls to share screens when necessary, and your most recent calls available on the same screen you are already looking at adds to workplace efficiency
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

RingDNA

  • Speed at calling through lists, loading the account data into the intelligent dallier
  • Using the calling notes and other values, as triggers into our workflows
  • Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call
Michael McKerlie | TrustRadius Reviewer

Cons

Dialpad Talk

  • I would like to see more company-level management of individual user settings. For example, I prefer all employees to call out using the main company's caller ID. As the account administrator, I cannot control this selection for individual users.
  • I would like the multilevel voice attendant to be more integrated as a single menu. As currently configured, I can enable all the options I want, but only by setting up a forest of "departments" each with their own windows and independent settings.
  • We received reports of callers getting a busy signal, but I have not been able to diagnose why. I would like a better mechanism for viewing call logs as an administrator.
  • Status lights for individual users do not appear to be accurate. Most users appear "available" nearly 24 hours a day.
Anonymous | TrustRadius Reviewer

RingDNA

  • Sometimes it loses the quality of the calls, I do not understand if it is the platform or the customers when calling.
  • They could put in a phone number checker, I've had trouble with that several times already.
  • The reports it generates tend to be limited no matter what subscription you have.
Stella Olsson | TrustRadius Reviewer

Likelihood to Renew

Dialpad Talk

No score
No answers yet
No answers on this topic

RingDNA

RingDNA 10.0
Based on 1 answer
Our company is very happy with RingDNA and our experience with using it only continues to improve over time.
Shanna Kostopulos | TrustRadius Reviewer

Usability

Dialpad Talk

Dialpad Talk 8.5
Based on 16 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

RingDNA

RingDNA 7.7
Based on 4 answers
I can say that this platform has been a great help from the beginning of the implementation and has helped exponentially to grow as a company. At no time have we had problems at the beginning or any confusion when using this software for the first time, it has always been very easy to use its interface and tool. In case we don't know something, technical support has always been helpful.
Stella Olsson | TrustRadius Reviewer

Support Rating

Dialpad Talk

Dialpad Talk 6.8
Based on 70 answers
  1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
  2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
  3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
Anonymous | TrustRadius Reviewer

RingDNA

RingDNA 8.8
Based on 8 answers
It fulfills our requirements for what we were looking for among the products available in the market. They have given demos so well and address all of our issues very well. They also quoted the best price for what we had in mind. Overall, it helps us zero in on our search with all the requirements and budget in mind.
Siddarth Upadhya | TrustRadius Reviewer

Alternatives Considered

Dialpad Talk

We used to use 8x8 Express and while we liked it, we found that Dialpad had more features (like syncing events, emails & shared documents via G-Suite) - especially the awesome Voice Intelligence (call transcription) feature. Dialpad will even transcribe a voicemail while it's happening, so can read the text while you're on another call. 8x8 Express did not provide this and had a similar price point to Dialpad. We also found Dialpad to be more user-friendly than 8x8 Express - especially when using the web version. Both 8x8 Express and Dialpad have web meeting / conferencing built in. I must also say that Dialpad customer service is quite impressive.
Anonymous | TrustRadius Reviewer

RingDNA

I honestly think that SalesLoft is a more complete solution as far as the user interface goes. However, Ring DNA has the added call intelligence feature that sales loft doesn't have, so we went with ring dna.
Tim Eddington | TrustRadius Reviewer

Return on Investment

Dialpad Talk

  • Ability to have employees work from home which allows us to keep a smaller office environment.
  • Efficiency increased with integrating calls / meetings in one app.
  • Previously had to restrict employees to primarily work in the office or forward items to their home or mobile phones. This allows them to have the same tools in or out of the office which reduces issues when being contacted by clients.
Anonymous | TrustRadius Reviewer

RingDNA

  • RingDNA has a significant impact on our ability to manage our activities with our sales team
  • Analytics gives us absolute transparency across our sales and service teams
  • Essentially this enables us to truly see and act on what is happening and make overall improvements to marketing, sales and services
Michael McKerlie | TrustRadius Reviewer

Screenshots

Pricing Details

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Talk Editions & Modules

Edition
Standard$20.001
Pro$30.001
EnterpriseContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

RingDNA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

RingDNA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Dialpad Talk
7.9
RingDNA
7.9

Likelihood to Renew

Dialpad Talk
RingDNA
10.0

Usability

Dialpad Talk
8.5
RingDNA
7.7

Support Rating

Dialpad Talk
6.8
RingDNA
8.8

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