Likelihood to Recommend Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you. No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread If needed some Quality control, recordings are available.
Read full review Revenue.io's automated pricing and demand forecasting features may benefit e-commerce enterprises with a large number of products and fluctuating demand. This can assist them in remaining competitive while increasing sales and profitability. Small businesses with a restricted product offering or consistent demand may benefit less from Revenue.io's advanced pricing and forecasting services.
Read full review Pros I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line. It keeps all of my voicemails & transcriptions in one place. The desktop login allows me to access everything as well. Read full review Speed at calling through lists, loading the account data into the intelligent dallier Using the calling notes and other values, as triggers into our workflows Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call Read full review Cons lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough Notify users of outages and let them know when outages are repairs simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference Read full review It constantly logs out and forces me to log back in through both RingDNA and Salesforce before calling or texting anyone which requires a 2 step process. This can be prevented by logging into RingDNA at the start of each day before Salesforce, I just need to make this a habit! When you go into "Contacts" in the dialer and search for someone, it does not predictively auto-populate Contacts based on what you have typed so far (unlike Salesloft, Outreach, etc) so you end up typing most of the contact's name each time when searching. Not a huge deal since I am primarily searching for people in Salesforce, but it would be nice to have this in dialer as well. Read full review Likelihood to Renew Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
Read full review Our company is very happy with RingDNA and our experience with using it only continues to improve over time.
Read full review Usability The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Read full review I can say that this platform has been a great help from the beginning of the implementation and has helped exponentially to grow as a company. At no time have we had problems at the beginning or any confusion when using this software for the first time, it has always been very easy to use its interface and tool. In case we don't know something, technical support has always been helpful.
Read full review Reliability and Availability They have a dedicated support team to assist with any questions or issues users may encounter while using the application. However, this feature makes this platform live and steady
Read full review Performance Revenue.io to evaluate its performance in terms of page load times or report completion. Regarding integration with other software or systems, its integration with other tools is designed to work seamlessly with other tools and systems without slowing them down. Furthermore, integration does not affect its efficiency and leads to smooth work
Read full review Support Rating The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
Read full review It fulfills our requirements for what we were looking for among the products available in the market. They have given demos so well and address all of our issues very well. They also quoted the best price for what we had in mind. Overall, it helps us zero in on our search with all the requirements and budget in mind.
Read full review In-Person Training Due to a comprehensive understanding of the platform to use its features and functions effectively.
Read full review Implementation Rating Everything went as expected with no issues
Read full review Thoroughly assess your organization's revenue management needs and consider the time and resources required.
Read full review Alternatives Considered Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and
Zoiper —beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.
Read full review I honestly think that
SalesLoft is a more complete solution as far as the user interface goes. However, Ring DNA has the added call intelligence feature that sales loft doesn't have, so we went with ring dna.
Read full review Scalability Overall, Revenue.io is a highly scalable platform that can adapt to the needs of businesses of varying sizes and industries. The program handles large volumes of data and users, making it suitable for companies with complex revenue management needs. Moreover, the cloud-based infrastructure allows the platform to scale up or down quickly based on changing business needs.
Read full review Return on Investment Saves me time with a downloadable transcript for call documentation. All calls are automatically recorded, which provides proof of what was said. Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator. Read full review RingDNA has a significant impact on our ability to manage our activities with our sales team Analytics gives us absolute transparency across our sales and service teams Essentially this enables us to truly see and act on what is happening and make overall improvements to marketing, sales and services Read full review ScreenShots