Dialpad Ai Voice vs. Versature

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Voice
Score 7.9 out of 10
N/A
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
$20
per user/per month
Versature
Score 9.0 out of 10
N/A
Versature is a telephony and VoIP software solution from Versature.N/A
Pricing
Dialpad Ai VoiceVersature
Editions & Modules
Standard
$20.00
per user/per month
Pro
$30.00
per user/per month
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Dialpad Ai VoiceVersature
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dialpad Ai VoiceVersature
Top Pros
Top Cons
Features
Dialpad Ai VoiceVersature
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Dialpad Ai Voice
8.0
41 Ratings
1% below category average
Versature
-
Ratings
High quality audio8.341 Ratings00 Ratings
High quality video7.725 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Dialpad Ai Voice
7.9
19 Ratings
1% below category average
Versature
-
Ratings
Desktop sharing7.919 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Dialpad Ai Voice
7.5
24 Ratings
6% below category average
Versature
-
Ratings
Calendar integration7.722 Ratings00 Ratings
Meeting initiation7.119 Ratings00 Ratings
Record meetings / events7.520 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Dialpad Ai Voice
7.3
15 Ratings
5% below category average
Versature
-
Ratings
Live chat7.315 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Dialpad Ai Voice
7.9
22 Ratings
5% above category average
Versature
-
Ratings
User authentication8.019 Ratings00 Ratings
Participant roles & permissions7.720 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dialpad Ai Voice
8.1
34 Ratings
0% below category average
Versature
8.0
1 Ratings
2% below category average
Hosted PBX8.412 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.718 Ratings00 Ratings
Directory of employee names8.232 Ratings8.01 Ratings
User templates00 Ratings8.01 Ratings
Call reports00 Ratings8.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dialpad Ai Voice
8.2
43 Ratings
0% below category average
Versature
9.5
1 Ratings
12% above category average
Answering rules8.134 Ratings10.01 Ratings
Call recording8.438 Ratings00 Ratings
Call park7.926 Ratings00 Ratings
Call screening8.431 Ratings00 Ratings
Message alerts8.539 Ratings9.01 Ratings
Business SMS/External Messaging8.534 Ratings00 Ratings
Online Fax7.37 Ratings00 Ratings
Voicemail Transcription8.040 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dialpad Ai Voice
8.5
36 Ratings
1% below category average
Versature
-
Ratings
Mobile app for iOS8.524 Ratings00 Ratings
Mobile app for Android8.619 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Dialpad Ai Voice
8.1
31 Ratings
8% above category average
Versature
-
Ratings
Centralized communications management8.124 Ratings00 Ratings
Team messaging8.422 Ratings00 Ratings
Team document sharing8.014 Ratings00 Ratings
Call and meeting analytics8.022 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Dialpad Ai Voice
-
Ratings
Versature
9.0
1 Ratings
8% above category average
Audio conferencing00 Ratings9.01 Ratings
Best Alternatives
Dialpad Ai VoiceVersature
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dialpad Ai VoiceVersature
Likelihood to Recommend
8.1
(266 ratings)
9.0
(1 ratings)
Likelihood to Renew
7.2
(5 ratings)
-
(0 ratings)
Usability
7.8
(23 ratings)
-
(0 ratings)
Support Rating
6.1
(53 ratings)
10.0
(1 ratings)
Implementation Rating
5.9
(2 ratings)
-
(0 ratings)
User Testimonials
Dialpad Ai VoiceVersature
Likelihood to Recommend
Dialpad
Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you. No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread If needed some Quality control, recordings are available.
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Versature
Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.
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Pros
Dialpad
  • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
  • It keeps all of my voicemails & transcriptions in one place.
  • The desktop login allows me to access everything as well.
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Versature
  • Working remotely: switching our operations to home was done easily through Versature's online portals.
  • Voicemail: transcription/voicemails received through email are very helpful.
  • Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.
Read full review
Cons
Dialpad
  • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
  • Notify users of outages and let them know when outages are repairs
  • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
Read full review
Versature
  • Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
  • Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
  • Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.
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Likelihood to Renew
Dialpad
Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
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Versature
No answers on this topic
Usability
Dialpad
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
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Versature
No answers on this topic
Support Rating
Dialpad
The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
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Versature
I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent
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Implementation Rating
Dialpad
Everything went as expected with no issues
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Versature
No answers on this topic
Alternatives Considered
Dialpad
Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and Zoiper—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.
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Versature
No answers on this topic
Return on Investment
Dialpad
  • Saves me time with a downloadable transcript for call documentation.
  • All calls are automatically recorded, which provides proof of what was said.
  • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
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Versature
  • Good cost when we had shopped around.
  • Good value for the price paid.
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ScreenShots