What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
57 Ratings

Dialpad Talk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.8

    Zoom Phone

    88%
    Zoom Phone ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.5
    95%
    6 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Call Management

    Dialpad Talk

    Feature Set Not Supported
    N/A
    8.9

    Zoom Phone

    89%
    Zoom Phone ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Call recording

    N/A
    0 Ratings
    9.6
    96%
    10 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Call screening

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Message alerts

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    VoIP system collaboration

    Dialpad Talk

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.8
    98%
    11 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.5
    95%
    11 Ratings

    Instant messaging

    N/A
    0 Ratings
    7.7
    77%
    8 Ratings

    Mobile apps

    Dialpad Talk

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.3
    93%
    10 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Attribute Ratings

    • Dialpad Talk is rated higher in 1 area: Usability
    • Zoom Phone is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.9

    Dialpad Talk

    89%
    150 Ratings
    9.2

    Zoom Phone

    92%
    12 Ratings

    Likelihood to Renew

    9.1

    Dialpad Talk

    91%
    1 Rating

    Zoom Phone

    N/A
    0 Ratings

    Usability

    8.7

    Dialpad Talk

    87%
    18 Ratings
    8.0

    Zoom Phone

    80%
    1 Rating

    Support Rating

    6.6

    Dialpad Talk

    66%
    71 Ratings
    6.9

    Zoom Phone

    69%
    4 Ratings

    Likelihood to Recommend

    Dialpad Talk

    Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
    Ryan Helder | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
    Anonymous | TrustRadius Reviewer

    Pros

    Dialpad Talk

    • Manages the calls that need to be returned.
    • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
    • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    • It is a cloud-based service, and The user interface is simple and straightforward
    • It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up.
    • It has great international coverage, that is, it allows optimizing global and international contact.
    Adel Abdellatif | TrustRadius Reviewer

    Cons

    Dialpad Talk

    • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
    • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
    • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
    Matt Halleck | TrustRadius Reviewer

    Zoom Phone

    • Voicemail handling for queues and groups can't have their own shared voicemail box.
    • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
    • Does not yet support texting.
    • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
    • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
    • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
    • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
    • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
    Jonathan Tanis | TrustRadius Reviewer

    Pricing Details

    Dialpad Talk

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Dialpad Talk Editions & Modules

    Edition
    Standard$20.001
    Pro$30.001
    EnterpriseContact sales team
    1. per user/per month
    2. none
    Additional Pricing Details

    Zoom Phone

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zoom Phone Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Dialpad Talk

    Dialpad Talk 9.1
    Based on 1 answer
    As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    No score
    No answers yet
    No answers on this topic

    Usability

    Dialpad Talk

    Dialpad Talk 8.7
    Based on 18 answers
    The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
    Gregg Skala | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone 8.0
    Based on 1 answer
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Dialpad Talk

    Dialpad Talk 6.6
    Based on 71 answers
    1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
    2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
    3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone 6.9
    Based on 4 answers
    I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Dialpad Talk

    I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
    Gina Yfarraguerri | TrustRadius Reviewer

    Zoom Phone

    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Dialpad Talk

    • Positive- better work/life balance therefore better retention rates and employee happiness
    • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
    • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

    Zoom Phone

    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Dialpad Talk

    Add comparison