What users are saying about
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Top Rated
68 Ratings
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Top Rated
76 Ratings

Dialpad

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Top Rated
68 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Grasshopper

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Top Rated
76 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Dialpad

Dialpad is incredibly useful for any outbound calling efforts. The AI note-taker helps you keep updated on other conversations and allows you to quickly review your previous conversations with the client. Specifically, it marks action items, performs sentiment analysis on key points, and summarizes the call. I would say that it's useful for both internal and external communications and is well suited for any environment where you are using audio calls.
Anonymous | TrustRadius Reviewer

Grasshopper

Seems like it is perfectly suited for ANY small to medium business. I can imagine that a business would outgrow the system eventually, but probably around 75-100 employees? Great system for offices that are not managed full time, companies with remote workers, budget conscience start ups, anyone with a need for a registered office line.
David Renberg | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Dialpad
Grasshopper
8.1
Hosted PBX
Dialpad
Grasshopper
8.8
Multi-level Interactive Voice Response (IVR)
Dialpad
Grasshopper
8.2
User templates
Dialpad
Grasshopper
7.1
Call reports
Dialpad
Grasshopper
8.4
Directory of employee names
Dialpad
Grasshopper
8.0

Call Management

Dialpad
Grasshopper
8.3
Answering rules
Dialpad
Grasshopper
7.9
Call recording
Dialpad
Grasshopper
8.3
Call park
Dialpad
Grasshopper
8.0
Call screening
Dialpad
Grasshopper
8.2
Message alerts
Dialpad
Grasshopper
8.9

VoIP system collaboration

Dialpad
Grasshopper
8.0
Video conferencing
Dialpad
Grasshopper
7.9
Audio conferencing
Dialpad
Grasshopper
7.6
Video screen sharing
Dialpad
Grasshopper
8.2
Instant messaging
Dialpad
Grasshopper
8.4

Mobile apps

Dialpad
Grasshopper
8.3
Mobile app for iOS
Dialpad
Grasshopper
8.3
Mobile app for Android
Dialpad
Grasshopper
8.2

Pros

Dialpad

  • Being able to text from the desktop app is a huge advantage. It makes it easier to coordinate between multiple contractors at once, and being able to text rather than call is easier and more flexible for our contractors to work with in the field.
  • Being able to text pictures is a huge advantage to us - contractors can ask questions much more specifically when we have a picture of what they're looking at. We can also text pictures back from the desktop with markup using the Windows Snipping Tool to circle an area or draw arrows, which would be much more difficult texting from a "real" phone number on a cell phone.
  • Voicemails available from email, desktop, and the phone app make it very easy to review calls.
  • Transcriptions of voicemails and calls, while challenging when they are garbled or inaccurate, are still helpful as a reference.
Anonymous | TrustRadius Reviewer

Grasshopper

  • Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
  • Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
  • Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.
Trisha Miller | TrustRadius Reviewer

Cons

Dialpad

  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon | TrustRadius Reviewer

Grasshopper

  • There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
  • Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
  • This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Usability

Dialpad

Dialpad 7.5
Based on 2 answers
Almost every feature is quite easy to use and understand. The only complaint I have is with the call recording features, it should be able to be controlled by the Admin instead of just the user so it can be turned on automatically and archived centrally.
Sam Shearin | TrustRadius Reviewer

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Support Rating

Dialpad

Dialpad 7.2
Based on 56 answers
Overall, the support has been very good. There are some times when we open a ticket that is a high priority and they are not proactive at giving updates or a set schedule of when the next update would be.
Mike Monteiro | TrustRadius Reviewer

Grasshopper

Grasshopper 8.3
Based on 42 answers
Support at Grasshopper is the reason I continue to integrate the calls with my nonprofit. A satisfying customer service experience paired with unparalleled service and cost is the reason we keep coming back. Phone service is simple yet an integral part of what most if not all small businesses need to succeed.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dialpad

I was not part of the team that selected Dialpad when it was first implemented, so I am not 100% certain. I have briefly evaluated other products (such as Google Voice), but a lack of communication from their sales teams has made that difficult
Darien Chaffart | TrustRadius Reviewer

Grasshopper

Grasshopper is more reliable in terms of the actual connection and quality of the call compared to Uber Conference & Google Hangouts. We choose Grasshopper over both of these platforms because it provided us a dedicated phone number we can use in our email signatures, allows us to screen phone calls, and provides extensions for different departments / members of the team so external callers can reach the person they were looking for without having to go through an operator
Courtney Mudd | TrustRadius Reviewer

Return on Investment

Dialpad

  • Dialpad is a relatively cheap and easy way to spin up a business phone number. For that, I think it had an overall positive effect on the company because it gave a decent alternative to going deep into landline business solutions (which are expensive and complicated).
  • Dialpad had a negative effect on my business because when I traveled or was OOO (which is sometimes frequently), I had to use my personal number to call anyone. It muddled the line between personal and work and created some disorganization in my process.
Scott Entwistle | TrustRadius Reviewer

Grasshopper

  • Grasshopper has been positive overall because it is inexpensive and agile/easy to use
  • Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
  • Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls
Becky Jewell Laughton | TrustRadius Reviewer

Pricing Details

Dialpad

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Grasshopper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dialpad
7.7
Grasshopper
8.4

Usability

Dialpad
7.5
Grasshopper
6.0

Support Rating

Dialpad
7.2
Grasshopper
8.3

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