Likelihood to Recommend Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you. No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread If needed some Quality control, recordings are available.
Read full review It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
Read full review Pros I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line. It keeps all of my voicemails & transcriptions in one place. The desktop login allows me to access everything as well. Read full review Individual design Presence of Russian language (localization can be independently established) You can configure several information tapes with different themes. One for work, the second for communication A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive. There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them. Integrates with MS Office, Google Drive, Google Docs There are all platforms (even Winphone and blackberry) You can create forum threads Read full review Cons lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough Notify users of outages and let them know when outages are repairs simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference Read full review Search functionality is very weak The information architecture and taxonomy doesnt allow for easy discoverability of content It's hard to navigate the and find spaces/groups that I already know about The main profile/interface does not allow easy access to key tasks or common tasks. Read full review Likelihood to Renew Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
Read full review There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Read full review Usability The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Read full review It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
Read full review Reliability and Availability Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze. Jive posted a statement to the media saying all customers were up, but we were not.
Read full review Performance The product worked as designed. It just didn't work for our needs.
Read full review Support Rating The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
Read full review They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
Read full review Online Training Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
Read full review Implementation Rating Everything went as expected with no issues
Read full review If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
Read full review Alternatives Considered Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and
Zoiper —beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.
Read full review We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us
Read full review Return on Investment Saves me time with a downloadable transcript for call documentation. All calls are automatically recorded, which provides proof of what was said. Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator. Read full review reduce email traffic reduce amount of files/documents scattered & lost across shared drives increased discovery, awareness and interaction of historically more separated individuals & team functions across the organisation from an IT perspective, we've benefited from improved IT operations (e.g. troubleshooting info shared and easily searched/found with all team members - such that even junior team members can solve technical problems outside of business hours, lessening the burden for standby/call-in for more senior team members) Read full review ScreenShots