Dialpad Ai Voice vs. Jive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Voice
Score 7.9 out of 10
N/A
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
$20
per user/per month
Jive
Score 8.5 out of 10
N/A
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.N/A
Pricing
Dialpad Ai VoiceJive
Editions & Modules
Standard
$20.00
per user/per month
Pro
$30.00
per user/per month
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Dialpad Ai VoiceJive
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dialpad Ai VoiceJive
Considered Both Products
Dialpad Ai Voice
Chose Dialpad Ai Voice
The desktop app in Jive wasn't being supported and we couldn't make calls from a desktop directory. Dialpad changed that.
Chose Dialpad Ai Voice
Dialpad is a good cloud VoIP solution, and in that sense, it works about as well as Jive does. However, the Dialpad mobile app has more problems and bugs than Jive does. As an internal communication tool, Slack is significantly better than Dialpad. Dialpad was not great for …
Chose Dialpad Ai Voice
Dialpad has provided an overall better experience, not only in app and feature quality, but also in the arena of customer service. Previous VOIPs were cumbersome and difficult to get support on. Dialpad has been the opposite. While Dialpad provides a better experience across …
Chose Dialpad Ai Voice
The number one standout for Dialpad is its ease of use. 30 minutes at most to configure. With the competition, you cannot even get done with the "introductory" phone call in that time.

The second standout is the price. The price per line provides a much better value.
Jive

No answer on this topic

Top Pros
Top Cons
Features
Dialpad Ai VoiceJive
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Dialpad Ai Voice
8.0
41 Ratings
1% below category average
Jive
-
Ratings
High quality audio8.341 Ratings00 Ratings
High quality video7.725 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Dialpad Ai Voice
7.9
19 Ratings
1% below category average
Jive
-
Ratings
Desktop sharing7.919 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Dialpad Ai Voice
7.5
24 Ratings
6% below category average
Jive
-
Ratings
Calendar integration7.722 Ratings00 Ratings
Meeting initiation7.119 Ratings00 Ratings
Record meetings / events7.520 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Dialpad Ai Voice
7.3
15 Ratings
5% below category average
Jive
-
Ratings
Live chat7.315 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Dialpad Ai Voice
7.9
22 Ratings
5% above category average
Jive
-
Ratings
User authentication8.019 Ratings00 Ratings
Participant roles & permissions7.720 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dialpad Ai Voice
8.1
34 Ratings
0% below category average
Jive
-
Ratings
Hosted PBX8.412 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.718 Ratings00 Ratings
Directory of employee names8.232 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dialpad Ai Voice
8.2
43 Ratings
0% below category average
Jive
-
Ratings
Answering rules8.134 Ratings00 Ratings
Call recording8.438 Ratings00 Ratings
Call park7.926 Ratings00 Ratings
Call screening8.431 Ratings00 Ratings
Message alerts8.539 Ratings00 Ratings
Business SMS/External Messaging8.534 Ratings00 Ratings
Online Fax7.37 Ratings00 Ratings
Voicemail Transcription8.040 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dialpad Ai Voice
8.5
36 Ratings
1% below category average
Jive
-
Ratings
Mobile app for iOS8.524 Ratings00 Ratings
Mobile app for Android8.619 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Dialpad Ai Voice
8.1
31 Ratings
8% above category average
Jive
-
Ratings
Centralized communications management8.124 Ratings00 Ratings
Team messaging8.422 Ratings00 Ratings
Team document sharing8.014 Ratings00 Ratings
Call and meeting analytics8.022 Ratings00 Ratings
Best Alternatives
Dialpad Ai VoiceJive
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Concrete CMS
Concrete CMS
Score 9.2 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dialpad Ai VoiceJive
Likelihood to Recommend
8.1
(266 ratings)
9.1
(37 ratings)
Likelihood to Renew
7.2
(5 ratings)
6.6
(17 ratings)
Usability
7.8
(23 ratings)
6.1
(4 ratings)
Availability
-
(0 ratings)
5.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
6.1
(53 ratings)
6.9
(2 ratings)
Online Training
-
(0 ratings)
5.0
(3 ratings)
Implementation Rating
5.9
(2 ratings)
3.0
(1 ratings)
User Testimonials
Dialpad Ai VoiceJive
Likelihood to Recommend
Dialpad
Imagine you are un a meeting and you need to focus on the topic and don't want to miss a thing but taking notes distracts You. Dialpad can do that for you. No matter who contacted a client and how, You will be able to keep track of all communication to the same person in one perfectly organized thread If needed some Quality control, recordings are available.
Read full review
Aurea
It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
Read full review
Pros
Dialpad
  • I can make calls through the app & the caller ID shows my office line - I can toggle between the main business line and my direct line.
  • It keeps all of my voicemails & transcriptions in one place.
  • The desktop login allows me to access everything as well.
Read full review
Aurea
  • Individual design
  • Presence of Russian language (localization can be independently established)
  • You can configure several information tapes with different themes. One for work, the second for communication
  • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
  • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
  • Integrates with MS Office, Google Drive, Google Docs
  • There are all platforms (even Winphone and blackberry)
  • You can create forum threads
Read full review
Cons
Dialpad
  • lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
  • Notify users of outages and let them know when outages are repairs
  • simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
Read full review
Aurea
  • Search functionality is very weak
  • The information architecture and taxonomy doesnt allow for easy discoverability of content
  • It's hard to navigate the and find spaces/groups that I already know about
  • The main profile/interface does not allow easy access to key tasks or common tasks.
Read full review
Likelihood to Renew
Dialpad
Dialpad Talk is easy to use and no one has had a problem using it. Even when we have had questions/problems we have been able to fix it ourselves without having to go to Dialpad to ask for help, which saves everyone time. We don't have any reason to cancel our use of this product and we are very happy with how it performs for our team.
Read full review
Aurea
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Read full review
Usability
Dialpad
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Read full review
Aurea
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
Read full review
Reliability and Availability
Dialpad
No answers on this topic
Aurea
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.
Read full review
Performance
Dialpad
No answers on this topic
Aurea
The product worked as designed. It just didn't work for our needs.
Read full review
Support Rating
Dialpad
The original date for roll-out, was unable to happen because there was an issue finding our existing phone lines to port them... The only reason I gave a 9 is [that] the original person we have been working with, Rolled out phones. Pro without telling anyone and then went on vacation, I only say this to explain that there is a gentleman that took over to help us named Brett and he was FANTASTIC! He allowed a ton of calls and answered all of them, walked us [through] settings, profile set up, and even emailed screen shares so we could help other members of our team! Thanks so much, Brett you ROCK~
Read full review
Aurea
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
Read full review
Online Training
Dialpad
No answers on this topic
Aurea
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
Read full review
Implementation Rating
Dialpad
Everything went as expected with no issues
Read full review
Aurea
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
Read full review
Alternatives Considered
Dialpad
Dialpad Ai Contact Center gives you everything you need in a single communications platform. This is one big difference between Dialpad and Zoiper—beyond voice calls, you also get video calling and team messaging along with essential contact center features like IVR routing and a sales dialer. The connection isn't always the greatest and there seems to be some lag time when speaking.
Read full review
Aurea
We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us
Read full review
Return on Investment
Dialpad
  • Saves me time with a downloadable transcript for call documentation.
  • All calls are automatically recorded, which provides proof of what was said.
  • Translation availability using IVR and AI language allows us to communicate with all families without needing to find a translator.
Read full review
Aurea
  • reduce email traffic
  • reduce amount of files/documents scattered & lost across shared drives
  • increased discovery, awareness and interaction of historically more separated individuals & team functions across the organisation
  • from an IT perspective, we've benefited from improved IT operations (e.g. troubleshooting info shared and easily searched/found with all team members - such that even junior team members can solve technical problems outside of business hours, lessening the burden for standby/call-in for more senior team members)
Read full review
ScreenShots

Jive Screenshots

Screenshot of Jive's Interactive Intranet software provides a single platform for employee collaboration without complication.