What users are saying about
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Top Rated
68 Ratings

Dialpad

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Top Rated
68 Ratings
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Score 7.8 out of 100
108 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Dialpad

Dialpad is incredibly useful for any outbound calling efforts. The AI note-taker helps you keep updated on other conversations and allows you to quickly review your previous conversations with the client. Specifically, it marks action items, performs sentiment analysis on key points, and summarizes the call. I would say that it's useful for both internal and external communications and is well suited for any environment where you are using audio calls.
Anonymous | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

Well, I have been informed of newer cloud solutions that only rely on plugging the phones into the network and not needing any PRI or phone system on prem. This would make for a very inexpensive phone system. I am not sure how inter-office calls would work if the internet is down however.
Josh Novak | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Dialpad
MiCloud Connect (formerly ShoreTel)
8.3
Hosted PBX
Dialpad
MiCloud Connect (formerly ShoreTel)
8.7
Multi-level Interactive Voice Response (IVR)
Dialpad
MiCloud Connect (formerly ShoreTel)
8.4
User templates
Dialpad
MiCloud Connect (formerly ShoreTel)
8.7
Call reports
Dialpad
MiCloud Connect (formerly ShoreTel)
8.4
Directory of employee names
Dialpad
MiCloud Connect (formerly ShoreTel)
7.3

Call Management

Dialpad
MiCloud Connect (formerly ShoreTel)
8.6
Answering rules
Dialpad
MiCloud Connect (formerly ShoreTel)
9.3
Call recording
Dialpad
MiCloud Connect (formerly ShoreTel)
9.3
Call park
Dialpad
MiCloud Connect (formerly ShoreTel)
9.1
Call screening
Dialpad
MiCloud Connect (formerly ShoreTel)
7.8
Message alerts
Dialpad
MiCloud Connect (formerly ShoreTel)
7.6

VoIP system collaboration

Dialpad
MiCloud Connect (formerly ShoreTel)
7.5
Video conferencing
Dialpad
MiCloud Connect (formerly ShoreTel)
5.2
Audio conferencing
Dialpad
MiCloud Connect (formerly ShoreTel)
9.1
Video screen sharing
Dialpad
MiCloud Connect (formerly ShoreTel)
6.9
Instant messaging
Dialpad
MiCloud Connect (formerly ShoreTel)
9.0

Mobile apps

Dialpad
MiCloud Connect (formerly ShoreTel)
6.4
Mobile app for iOS
Dialpad
MiCloud Connect (formerly ShoreTel)
6.3
Mobile app for Android
Dialpad
MiCloud Connect (formerly ShoreTel)
6.5

Pros

Dialpad

  • Being able to text from the desktop app is a huge advantage. It makes it easier to coordinate between multiple contractors at once, and being able to text rather than call is easier and more flexible for our contractors to work with in the field.
  • Being able to text pictures is a huge advantage to us - contractors can ask questions much more specifically when we have a picture of what they're looking at. We can also text pictures back from the desktop with markup using the Windows Snipping Tool to circle an area or draw arrows, which would be much more difficult texting from a "real" phone number on a cell phone.
  • Voicemails available from email, desktop, and the phone app make it very easy to review calls.
  • Transcriptions of voicemails and calls, while challenging when they are garbled or inaccurate, are still helpful as a reference.
Anonymous | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
  • Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
  • They are continuously growing in support and service.
Joe DiCristofano | TrustRadius Reviewer

Cons

Dialpad

  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
  • We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
  • I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.
Jason Payton | TrustRadius Reviewer

Likelihood to Renew

Dialpad

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.6
Based on 42 answers
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Greg Golding | TrustRadius Reviewer

Usability

Dialpad

Dialpad 7.5
Based on 2 answers
Almost every feature is quite easy to use and understand. The only complaint I have is with the call recording features, it should be able to be controlled by the Admin instead of just the user so it can be turned on automatically and archived centrally.
Sam Shearin | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.0
Based on 21 answers
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
Casey Wright | TrustRadius Reviewer

Reliability and Availability

Dialpad

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 10.0
Based on 27 answers
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
Anonymous | TrustRadius Reviewer

Performance

Dialpad

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 5.1
Based on 9 answers
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
Shane Hayes | TrustRadius Reviewer

Support Rating

Dialpad

Dialpad 7.2
Based on 56 answers
Overall, the support has been very good. There are some times when we open a ticket that is a high priority and they are not proactive at giving updates or a set schedule of when the next update would be.
Mike Monteiro | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 3.5
Based on 17 answers
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
Zak Gunnells | TrustRadius Reviewer

In-Person Training

Dialpad

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Anonymous | TrustRadius Reviewer

Online Training

Dialpad

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 2.0
Based on 12 answers
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Kelli Doyle | TrustRadius Reviewer

Implementation Rating

Dialpad

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 9.6
Based on 31 answers
I feel that the current features that ShoreTel provides are pretty solid, but in future I would love to see it expand into more features to assist inter team communication if possible. Considering that there was not a single issue with ShoreTel in my whole work period of 6months I think it is safe to say that the implementation is pretty standardized.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dialpad

I was not part of the team that selected Dialpad when it was first implemented, so I am not 100% certain. I have briefly evaluated other products (such as Google Voice), but a lack of communication from their sales teams has made that difficult
Darien Chaffart | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
Whitney White | TrustRadius Reviewer

Scalability

Dialpad

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 7.6
Based on 5 answers
Shoretel has been very scalable for our organization. We first installed Shoretel in 2003 to standardize three sites on one phone system. As our needs have changed, our Shoretel system has adapted with our growing needs and added locations. Initially, we were using analog phones and have been rolling out VoIP as our budgeting has allowed.
Gary Lamontagne | TrustRadius Reviewer

Return on Investment

Dialpad

  • Dialpad is a relatively cheap and easy way to spin up a business phone number. For that, I think it had an overall positive effect on the company because it gave a decent alternative to going deep into landline business solutions (which are expensive and complicated).
  • Dialpad had a negative effect on my business because when I traveled or was OOO (which is sometimes frequently), I had to use my personal number to call anyone. It muddled the line between personal and work and created some disorganization in my process.
Scott Entwistle | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • We save a lot of time not having to dial numbers, measure call volumes and metrics and spend a lot of time configuring new phone systems. Our ROI is high from ShoreTel just in the time we save using and administering the system.
Jonathan Brose | TrustRadius Reviewer

Screenshots

Pricing Details

Dialpad

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MiCloud Connect (formerly ShoreTel)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dialpad
7.7
MiCloud Connect (formerly ShoreTel)
8.6

Likelihood to Renew

Dialpad
MiCloud Connect (formerly ShoreTel)
8.6

Usability

Dialpad
7.5
MiCloud Connect (formerly ShoreTel)
8.0

Reliability and Availability

Dialpad
MiCloud Connect (formerly ShoreTel)
10.0

Performance

Dialpad
MiCloud Connect (formerly ShoreTel)
5.1

Support Rating

Dialpad
7.2
MiCloud Connect (formerly ShoreTel)
3.5

In-Person Training

Dialpad
MiCloud Connect (formerly ShoreTel)
6.0

Online Training

Dialpad
MiCloud Connect (formerly ShoreTel)
2.0

Implementation Rating

Dialpad
MiCloud Connect (formerly ShoreTel)
9.6

Scalability

Dialpad
MiCloud Connect (formerly ShoreTel)
7.6

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