What users are saying about
2 Ratings
3 Ratings
2 Ratings
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Score 10 out of 100
3 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

DialSource

Dialsource is great for any application where the business is using Salesforce.com. It helps with the dialing of the phone, leaving preset voicemails, speeding up the client call back response time and documenting client interaction in Salesforce.com. I recommend it to my realtor partners, and their teams, as a way to create more business contacts and interactions.
Mark Coffman | TrustRadius Reviewer

Eureka

Eureka is powerful in any environment where there is interaction traffic, size notwithstanding. The tool is useful on simple use-cases like QA effort reduction, and compliance, but also Excels with more complex uses such as driving sales effectiveness, churn, etc.
Anonymous | TrustRadius Reviewer

Pros

DialSource

  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
Rob Morris | TrustRadius Reviewer

Eureka

  • User-friendly interface
  • Great reporting
  • High customization
Lenny Byers | TrustRadius Reviewer

Cons

DialSource

  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer

Eureka

  • Admin tools such as integration/ingestion tracking.
Anonymous | TrustRadius Reviewer

Support Rating

DialSource

DialSource 10.0
Based on 1 answer
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer

Eureka

Eureka 9.0
Based on 2 answers
We have not yet had to contact support for our Eureka service.
Lenny Byers | TrustRadius Reviewer

Alternatives Considered

DialSource

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer

Eureka

No answers on this topic

Return on Investment

DialSource

  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
Rob Morris | TrustRadius Reviewer

Eureka

  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DialSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Eureka

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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