TrustRadius

DialSource vs. FastCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialSource
Score 9.9 out of 10
N/A
DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while…N/A
FastCall
Score 8.3 out of 10
N/A
FastCall, headquartered in Hollywood, offers a sales dialer via a Salesforce native app supporting outbound and inbound calls and call logging.N/A
Pricing
DialSourceFastCall
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DialSourceFastCall
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact us to learn more and review pricing options for your organization.—
More Pricing Information
Community Pulse
DialSourceFastCall
Considered Both Products
DialSource
Rob Morris | TrustRadius Reviewer
Rob Morris
Director of Inside Sales
Chose DialSource
DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
FastCall

No answer on this topic

Top Pros
Top Cons
Features
DialSourceFastCall
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
DialSource
-
Ratings
FastCall
8.0
1 Ratings
13% above category average
Contact preview00 Ratings7.01 Ratings
Dialer-CRM integration00 Ratings10.01 Ratings
Call notes & tags00 Ratings6.01 Ratings
Automatic call logging00 Ratings9.01 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
DialSource
-
Ratings
FastCall
7.9
1 Ratings
6% above category average
Outbound dialing00 Ratings9.01 Ratings
Inbound routing00 Ratings9.01 Ratings
Custom caller ID00 Ratings8.01 Ratings
Click-to-call00 Ratings5.01 Ratings
Recorded voicemail drop00 Ratings10.01 Ratings
Dialer contact import00 Ratings7.01 Ratings
Campaign & list management00 Ratings7.01 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
DialSource
-
Ratings
FastCall
6.3
1 Ratings
16% below category average
Follow-up calls00 Ratings6.01 Ratings
Dialer reporting & analytics00 Ratings6.01 Ratings
Dialer compliance00 Ratings7.01 Ratings
Best Alternatives
DialSourceFastCall
Small Businesses
Lead411
Lead411
Score 9.1 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Lead411
Lead411
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Alyce by Sendoso
Alyce by Sendoso
Score 9.1 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DialSourceFastCall
Likelihood to Recommend
9.6
(4 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
DialSourceFastCall
Likelihood to Recommend
DialSource
A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
Read full review
Fastcall
FastCall is great for TEAMS! It's also great when used in combination with SalesForce for a powerful CRM tool.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
Pros
DialSource
  • It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
  • A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
  • It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
Cilia Flores | TrustRadius Reviewer
Cilia Flores
Head of Community
Read full review
Fastcall
  • Pre-recorded voicemails.
  • Call logs.
  • User-friendly experience.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
Cons
DialSource
  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer
Mark Coffman
Senior Mortgage Loan Officer
Read full review
Fastcall
  • Cannot press [enter] to call, you need to manually click on the call button
  • There are some features that require more clicks than I would expect, i.e. hanging up requires clicking on [spoke to] as well as [end call], which can be annoying.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
Support Rating
DialSource
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer
Mark Coffman
Senior Mortgage Loan Officer
Read full review
Fastcall
No answers on this topic
Alternatives Considered
DialSource
DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer
Rob Morris
Director of Inside Sales
Read full review
Fastcall
I love FastCall, because it allows me to leave a pre-recorded voicemail, unlike Dialpad.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
Return on Investment
DialSource
  • We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
Read full review
Fastcall
  • Saves time when calling and leaving many voicemails.
Marisa J. Levy | TrustRadius Reviewer
Marisa J. Levy
Customer Success Specialist
Read full review
ScreenShots

DialSource Screenshots

Screenshot of Increase your outbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to gain back days of wasted time and leverage call recording and compliance features to coach your team and promote best practices.Screenshot of Route incoming calls to the right agent every time with Automatic Call Distributor (ACD). Ensure your teams never miss a call or voicemail, no matter where they are.Screenshot of Leverage the full power of Salesforce and Microsoft Dynamics by connecting into your existing automation. Drive custom workflow automation through a simplified interface and display different dispositions based on the user role, team, or stage of engagement.Screenshot of Monitor inbound call flow, routing, and agent availability in real-time. Manage agents and call queues across call centers and inbound teams from a single dashboard. Increase coaching capacity by leveraging call data and stereo recordings with third-party applications to track and analyze performance.Screenshot of Connect calls to outcomes and improve your data. Our custom reports are native to the CRM, so call analytics, and agent performance are all available in the reporting tools you already know. Never miss a sales activity.Screenshot of Our network of tier one carriers ensures that you will have reliable call quality across every agent. Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. Our team of telephony engineers control our carrier network and can optimize call routing to remove latency and reroute calls if any carrier is experiencing an outage. We give your team a CTI solution they can trust.