What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 10 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

DialSource

Dialsource is great for any application where the business is using Salesforce.com. It helps with the dialing of the phone, leaving preset voicemails, speeding up the client call back response time and documenting client interaction in Salesforce.com. I recommend it to my realtor partners, and their teams, as a way to create more business contacts and interactions.
Mark Coffman | TrustRadius Reviewer

FastCall

FastCall is great for TEAMS! It's also great when used in combination with SalesForce for a powerful CRM tool.
Marisa J. Levy | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

DialSource
FastCall
8.0
Contact preview
DialSource
FastCall
7.0
Dialer-CRM integration
DialSource
FastCall
10.0
Call notes & tags
DialSource
FastCall
6.0
Automatic call logging
DialSource
FastCall
9.0

Core Dialer

DialSource
FastCall
7.9
Outbound dialing
DialSource
FastCall
9.0
Inbound routing
DialSource
FastCall
9.0
Custom caller ID
DialSource
FastCall
8.0
Click-to-call
DialSource
FastCall
5.0
Recorded voicemail drop
DialSource
FastCall
10.0
Dialer contact import
DialSource
FastCall
7.0
Campaign & list management
DialSource
FastCall
7.0

Call Follow-up and Quality Assurance

DialSource
FastCall
6.3
Follow-up calls
DialSource
FastCall
6.0
Dialer reporting & analytics
DialSource
FastCall
6.0
Dialer compliance
DialSource
FastCall
7.0

Pros

DialSource

  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
Rob Morris | TrustRadius Reviewer

FastCall

  • Pre-recorded voicemails.
  • Call logs.
  • User-friendly experience.
Marisa J. Levy | TrustRadius Reviewer

Cons

DialSource

  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer

FastCall

  • Cannot press [enter] to call, you need to manually click on the call button
  • There are some features that require more clicks than I would expect, i.e. hanging up requires clicking on [spoke to] as well as [end call], which can be annoying.
Marisa J. Levy | TrustRadius Reviewer

Support Rating

DialSource

DialSource 10.0
Based on 1 answer
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer

FastCall

No score
No answers yet
No answers on this topic

Alternatives Considered

DialSource

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer

FastCall

I love FastCall, because it allows me to leave a pre-recorded voicemail, unlike Dialpad.
Marisa J. Levy | TrustRadius Reviewer

Return on Investment

DialSource

  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
Rob Morris | TrustRadius Reviewer

FastCall

  • Saves time when calling and leaving many voicemails.
Marisa J. Levy | TrustRadius Reviewer

Screenshots

Pricing Details

DialSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

FastCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DialSource
10.0
FastCall
8.0

Support Rating

DialSource
10.0
FastCall

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