TrustRadius

DialSource vs. LiveHive (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialSource
Score 10.0 out of 10
N/A
DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while…N/A
LiveHive (Discontinued)
Score 0.0 out of 10
N/A
LiveHive was a sales automation tool offered by the company of the same name in San Jose, presenting automated email and sales call scheduling, as well as engagement analytics. It is no longer available.N/A
Pricing
DialSourceLiveHive (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DialSourceLiveHive (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact us to learn more and review pricing options for your organization.—
More Pricing Information
Community Pulse
DialSourceLiveHive (Discontinued)
Best Alternatives
DialSourceLiveHive (Discontinued)
Small Businesses
Lead411
Lead411
Score 8.2 out of 10
Lead411
Lead411
Score 8.2 out of 10
Medium-sized Companies
Lead411
Lead411
Score 8.2 out of 10
Lead411
Lead411
Score 8.2 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DialSourceLiveHive (Discontinued)
Likelihood to Recommend
9.6
(4 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
DialSourceLiveHive (Discontinued)
Likelihood to Recommend
DialSource
A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
Read full review
LiveHive
No answers on this topic
Pros
DialSource
  • It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
  • A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
  • It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
Cilia Flores | TrustRadius Reviewer
Cilia Flores
Head of Community
Read full review
LiveHive
No answers on this topic
Cons
DialSource
  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer
Mark Coffman
Senior Mortgage Loan Officer
Read full review
LiveHive
No answers on this topic
Support Rating
DialSource
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer
Mark Coffman
Senior Mortgage Loan Officer
Read full review
LiveHive
No answers on this topic
Alternatives Considered
DialSource
DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer
Rob Morris
Director of Inside Sales
Read full review
LiveHive
No answers on this topic
Return on Investment
DialSource
  • We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
Read full review
LiveHive
No answers on this topic
ScreenShots

DialSource Screenshots

Screenshot of Increase your outbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to gain back days of wasted time and leverage call recording and compliance features to coach your team and promote best practices.Screenshot of Route incoming calls to the right agent every time with Automatic Call Distributor (ACD). Ensure your teams never miss a call or voicemail, no matter where they are.Screenshot of Leverage the full power of Salesforce and Microsoft Dynamics by connecting into your existing automation. Drive custom workflow automation through a simplified interface and display different dispositions based on the user role, team, or stage of engagement.Screenshot of Monitor inbound call flow, routing, and agent availability in real-time. Manage agents and call queues across call centers and inbound teams from a single dashboard. Increase coaching capacity by leveraging call data and stereo recordings with third-party applications to track and analyze performance.Screenshot of Connect calls to outcomes and improve your data. Our custom reports are native to the CRM, so call analytics, and agent performance are all available in the reporting tools you already know. Never miss a sales activity.Screenshot of Our network of tier one carriers ensures that you will have reliable call quality across every agent. Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. Our team of telephony engineers control our carrier network and can optimize call routing to remove latency and reroute calls if any carrier is experiencing an outage. We give your team a CTI solution they can trust.