2 Ratings
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Score 10 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

DialSource

Dialsource is great for any application where the business is using Salesforce.com. It helps with the dialing of the phone, leaving preset voicemails, speeding up the client call back response time and documenting client interaction in Salesforce.com. I recommend it to my realtor partners, and their teams, as a way to create more business contacts and interactions.
Mark Coffman | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workflow management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Contract management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Quote & order management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7

Customer Service & Support

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Reporting
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Customization

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Custom fields
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
API for custom integration
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1

Security

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

Social CRM

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

DialSource

  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
Rob Morris | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

DialSource

  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DialSource

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

DialSource

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

DialSource

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

DialSource

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

DialSource

DialSource 10.0
Based on 1 answer
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

DialSource

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

DialSource

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

DialSource

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

DialSource

  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
Rob Morris | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

DialSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DialSource
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

DialSource
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Implementation Rating

DialSource
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

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