What users are saying about
2 Ratings
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Top Rated
128 Ratings
2 Ratings
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Score 10 out of 100

VanillaSoft

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Top Rated
128 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

DialSource

Dialsource is great for any application where the business is using Salesforce.com. It helps with the dialing of the phone, leaving preset voicemails, speeding up the client call back response time and documenting client interaction in Salesforce.com. I recommend it to my realtor partners, and their teams, as a way to create more business contacts and interactions.
Mark Coffman | TrustRadius Reviewer

VanillaSoft

VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects.
Anonymous | TrustRadius Reviewer

Pros

DialSource

  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
Rob Morris | TrustRadius Reviewer

VanillaSoft

  • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
  • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
  • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
  • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
Valie Robbins | TrustRadius Reviewer

Cons

DialSource

  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer

VanillaSoft

  • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
  • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DialSource

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.4
Based on 3 answers
We have no reason not to renew. Vanilla Soft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from Vanilla Soft team when needed. Our team is so used to the calling and admin functions there is no desire to change.
Anonymous | TrustRadius Reviewer

Usability

DialSource

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.4
Based on 3 answers
The entire system is setup so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get use to using it. Also, if there is ever something I cannot figure out, I can get support from Vanilla Soft very quickly to resolve and get my task accomplished.
Anonymous | TrustRadius Reviewer

Reliability and Availability

DialSource

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.4
Based on 3 answers
It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the Vanilla Soft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately.
Anonymous | TrustRadius Reviewer

Performance

DialSource

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.4
Based on 3 answers
I work on all aspects for Vanilla Soft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well
Anonymous | TrustRadius Reviewer

Support Rating

DialSource

DialSource 10.0
Based on 2 answers
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer

VanillaSoft

VanillaSoft 9.0
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

DialSource

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.2
Based on 2 answers
It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out.
Anonymous | TrustRadius Reviewer

Online Training

DialSource

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.0
Based on 1 answer
It was very thorough. Vanilla Soft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out.
Anonymous | TrustRadius Reviewer

Implementation Rating

DialSource

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.6
Based on 5 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

DialSource

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer

VanillaSoft

VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI are a great bundle for the report and analytics team.
Bryan Sabillon | TrustRadius Reviewer

Scalability

DialSource

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.2
Based on 2 answers
Vanilla soft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support Vanilla Soft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs
Anonymous | TrustRadius Reviewer

Return on Investment

DialSource

  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
Rob Morris | TrustRadius Reviewer

VanillaSoft

  • This product has increased and enhanced our company’s productivity and at the same time maintained the quality as well.
  • It has proven to be a time saver because now a lot of our time is saved that we always intend to wisely utilize somewhere else.
Mallory Robinson | TrustRadius Reviewer

Screenshots

Pricing Details

DialSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

DialSource Editions & Modules

Additional Pricing Details
Please contact us to learn more and review pricing options for your organization.

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

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