What users are saying about
4 Ratings
Top Rated
115 Ratings
4 Ratings
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Score 9.5 out of 100
Top Rated
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Attribute Ratings

  • DialSource is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.5

DialSource

95%
4 Ratings
8.5

VanillaSoft

85%
89 Ratings

Likelihood to Renew

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Usability

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Availability

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Performance

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Support Rating

10.0

DialSource

100%
2 Ratings
8.9

VanillaSoft

89%
6 Ratings

In-Person Training

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Online Training

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Implementation Rating

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
5 Ratings

Configurability

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Ease of integration

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Product Scalability

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Vendor post-sale

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Vendor pre-sale

DialSource

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Likelihood to Recommend

DialSource

A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
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VanillaSoft

VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects.
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Pros

DialSource

  • It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
  • A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
  • It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
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VanillaSoft

  • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
  • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
  • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
  • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
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Cons

DialSource

  • I don't see any areas of improvement at this time.
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VanillaSoft

  • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
  • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
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Pricing Details

DialSource

Starting Price

$0

Editions & Modules

DialSource editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Please contact us to learn more and review pricing options for your organization.

    VanillaSoft

    Starting Price

    Editions & Modules

    VanillaSoft editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

      Likelihood to Renew

      DialSource

      No answers on this topic

      VanillaSoft

      We have no reason not to renew. VanillaSoft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from VanillaSoft team when needed. Our team is so used to the calling and admin functions there is no desire to change.
      Read full review

      Usability

      DialSource

      No answers on this topic

      VanillaSoft

      The entire system is set up so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get used to using it. Also, if there is ever something I cannot figure out, I can get support from VanillaSoft very quickly to resolve and get my task accomplished.
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      Reliability and Availability

      DialSource

      No answers on this topic

      VanillaSoft

      It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the VanillaSoft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately.
      Read full review

      Performance

      DialSource

      No answers on this topic

      VanillaSoft

      I work on all aspects for VanillaSoft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well.
      Read full review

      Support Rating

      DialSource

      If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
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      VanillaSoft

      Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
      Read full review

      In-Person Training

      DialSource

      No answers on this topic

      VanillaSoft

      It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out.
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      Online Training

      DialSource

      No answers on this topic

      VanillaSoft

      It was very thorough. VanillaSoft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out.
      Read full review

      Implementation Rating

      DialSource

      No answers on this topic

      VanillaSoft

      Our implementation was very easy.
      Read full review

      Alternatives Considered

      DialSource

      DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
      Read full review

      VanillaSoft

      VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI are a great bundle for the report and analytics team.
      Read full review

      Scalability

      DialSource

      No answers on this topic

      VanillaSoft

      VanillaSoft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support VanillaSoft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs.
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      Return on Investment

      DialSource

      • We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.
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      VanillaSoft

      • Ability to contact more clients each day.
      • The ability to save my correspondence and notes on each interaction allowing for the appearance to the customer that I am very engaged when we are speaking.
      • Increased sales from the calendar setting and saving my notes.
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      Screenshots

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