2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.6 out of 100

Likelihood to Recommend

DialSource

Dialsource is great for any application where the business is using Salesforce.com. It helps with the dialing of the phone, leaving preset voicemails, speeding up the client call back response time and documenting client interaction in Salesforce.com. I recommend it to my realtor partners, and their teams, as a way to create more business contacts and interactions.
Mark Coffman | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.5
Agent dashboard
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
3.0
Validate callers
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.7
Outbound response
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
3.0
Call forwarding
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.4
Click-to-call (CTC)
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Warm transfer
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.7
Predictive dialing
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
5.0
REST APIs
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call scripts
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
2.0
Multichannel integration
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0

Workforce Optimization (WFO)

DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
7.7
Inbound call routing
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Omnichannel inbound routing
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.1
Quality management
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.7
Call analytics
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.1
Historical reporting
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Live reporting
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Customer surveys
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer interaction analytics
DialSource
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

DialSource

  • Best telephony of any tool
  • Backend automation pre-call and post-call that save reps a ton of admin time.
  • Inbpound lead matching by phone number inside of Salesforce
Rob Morris | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
Anonymous | TrustRadius Reviewer

Cons

DialSource

  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Support Rating

DialSource

DialSource 10.0
Based on 2 answers
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DialSource

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce.Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
Simon Whight | TrustRadius Reviewer

Return on Investment

DialSource

  • Return on investment was almost immediate for us.
  • The time savings along plus the process alignment are home runs
Rob Morris | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
Richard Kersten | TrustRadius Reviewer

Screenshots

Pricing Details

DialSource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

DialSource Editions & Modules

Additional Pricing Details
Please contact us to learn more and review pricing options for your organization.

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules

Edition
EssentialsContact sales team1
SelectContact sales team1
ExpressContact sales team1
PremiumContact sales team1
  1. Contact sales team
Additional Pricing Details

Rating Summary

Likelihood to Recommend

DialSource
10.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
4.8

Support Rating

DialSource
10.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Add comparison