4 Ratings
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Score 9.5 out of 100
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Feature Set Ratings

    Contact Center Software

    DialSource

    Feature Set Not Supported
    N/A
    6.0

    Vonage Contact Center for Salesforce

    60%
    Vonage Contact Center for Salesforce ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    3.2
    32%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Warm transfer

    N/A
    0 Ratings
    5.1
    51%
    4 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call scripts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Workforce Optimization (WFO)

    DialSource

    Feature Set Not Supported
    N/A
    6.5

    Vonage Contact Center for Salesforce

    65%
    Vonage Contact Center for Salesforce ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Recording

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Quality management

    N/A
    0 Ratings
    5.1
    51%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    4.1
    41%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Live reporting

    N/A
    0 Ratings
    4.1
    41%
    4 Ratings

    Customer surveys

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • DialSource is rated higher in 1 area: Likelihood to Recommend
    • DialSource and Vonage Contact Center for Salesforce are tied in 1 area: Support Rating

    Likelihood to Recommend

    9.5

    DialSource

    95%
    4 Ratings
    2.2

    Vonage Contact Center for Salesforce

    22%
    6 Ratings

    Support Rating

    10.0

    DialSource

    100%
    2 Ratings
    10.0

    Vonage Contact Center for Salesforce

    100%
    1 Rating

    Likelihood to Recommend

    DialSource

    A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
    Read full review

    Vonage

    If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
    Read full review

    Pros

    DialSource

    • It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
    • A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
    • It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
    Read full review

    Vonage

    • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
    • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
    • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
    Read full review

    Cons

    DialSource

    • I don't see any areas of improvement at this time.
    Read full review

    Vonage

    • Third party implementation consult
    • British date format and time zone in U.S. market
    • No one answers their 800 number on their website
    • Report is not easy to read
    • Calls that were not answered wouldn’t make it to Salesforce report
    Read full review

    Pricing Details

    DialSource

    Starting Price

    $0

    Editions & Modules

    DialSource editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Please contact us to learn more and review pricing options for your organization.

      Vonage Contact Center for Salesforce

      Starting Price

      $0 Contact sales team

      Editions & Modules

      Vonage Contact Center for Salesforce editions and modules pricing
      EditionModules
      EssentialsContact sales team1
      SelectContact sales team2
      ExpressContact sales team3
      PremiumContact sales team4

      Footnotes

      1. Contact sales team
      2. Contact sales team
      3. Contact sales team
      4. Contact sales team

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      DialSource

      If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
      Read full review

      Vonage

      I have personally not used their support, but I hear from our admin that it is good.
      Read full review

      Alternatives Considered

      DialSource

      DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
      Read full review

      Vonage

      Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
      Read full review

      Return on Investment

      DialSource

      • We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.
      Read full review

      Vonage

      • Saved us time
      • Saved us manual effort
      • Improved efficiency
      • Made our sales jobs easier
      • More time spent toward other goals due to this simple tool
      Read full review

      Screenshots

      Add comparison