DialSource vs. XenCALL

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialSource
Score 9.5 out of 10
N/A
DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while…N/A
XenCALL
Score 5.5 out of 10
N/A
XenCALL is an all-in-one CRM and VoIP predictive dialer that aims to empower call centers and telemarketers to close more leads and increase sales across the board. Completely cloud-based with no downloads required, user-friendly, secure and intuitive, XenCALL also offers personalized training sessions and a fully in-house support team. A free demo and trial period are available without any purchase commitments.N/A
Pricing
DialSourceXenCALL
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DialSourceXenCALL
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact us to learn more and review pricing options for your organization.XenCALL offers live, one-on-one demos at no charge and a free trial period without any purchase commitments. Contact us for a custom quote.
More Pricing Information
Community Pulse
DialSourceXenCALL
Top Pros
Top Cons
Features
DialSourceXenCALL
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
DialSource
-
Ratings
XenCALL
7.3
4 Ratings
2% below category average
Contact preview00 Ratings7.03 Ratings
Call notes & tags00 Ratings7.54 Ratings
Automatic call logging00 Ratings7.53 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
DialSource
-
Ratings
XenCALL
7.9
4 Ratings
1% above category average
Outbound dialing00 Ratings8.04 Ratings
Inbound routing00 Ratings8.04 Ratings
Custom caller ID00 Ratings8.02 Ratings
Click-to-call00 Ratings7.54 Ratings
Dialer contact import00 Ratings8.02 Ratings
Campaign & list management00 Ratings8.12 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
DialSource
-
Ratings
XenCALL
6.8
4 Ratings
14% below category average
Follow-up calls00 Ratings8.04 Ratings
Dialer reporting & analytics00 Ratings6.04 Ratings
Dialer compliance00 Ratings6.53 Ratings
Best Alternatives
DialSourceXenCALL
Small Businesses
Lead411
Lead411
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Lead411
Lead411
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Responsive
Responsive
Score 7.9 out of 10
Revenue.io
Revenue.io
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DialSourceXenCALL
Likelihood to Recommend
9.5
(4 ratings)
5.5
(4 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
DialSourceXenCALL
Likelihood to Recommend
DialSource
A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
Read full review
XenCALL
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
Verified User
Anonymous
Read full review
Pros
DialSource
  • It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
  • A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
  • It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.
Cilia Flores | TrustRadius Reviewer
Cilia Flores
Head of Community
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XenCALL
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
Verified User
Anonymous
Read full review
Cons
DialSource
  • I don't see any areas of improvement at this time.
Mark Coffman | TrustRadius Reviewer
Mark Coffman
Senior Mortgage Loan Officer
Read full review
XenCALL
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
HB
Helen Bowie
SCS Agent
Read full review
Support Rating
DialSource
If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.
Mark Coffman | TrustRadius Reviewer
Mark Coffman
Senior Mortgage Loan Officer
Read full review
XenCALL
No answers on this topic
Alternatives Considered
DialSource
DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.
Rob Morris | TrustRadius Reviewer
Rob Morris
Director of Inside Sales
Read full review
XenCALL
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer
Tish Cator
Office Manager
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Return on Investment
DialSource
  • We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
Read full review
XenCALL
  • Customers complaints no one return their calls.
Verified User
Anonymous
Read full review
ScreenShots

DialSource Screenshots

Screenshot of Increase your outbound team’s speed to lead from hours to seconds. Use pre-recorded voicemails to gain back days of wasted time and leverage call recording and compliance features to coach your team and promote best practices.Screenshot of Route incoming calls to the right agent every time with Automatic Call Distributor (ACD). Ensure your teams never miss a call or voicemail, no matter where they are.Screenshot of Leverage the full power of Salesforce and Microsoft Dynamics by connecting into your existing automation. Drive custom workflow automation through a simplified interface and display different dispositions based on the user role, team, or stage of engagement.Screenshot of Monitor inbound call flow, routing, and agent availability in real-time. Manage agents and call queues across call centers and inbound teams from a single dashboard. Increase coaching capacity by leveraging call data and stereo recordings with third-party applications to track and analyze performance.Screenshot of Connect calls to outcomes and improve your data. Our custom reports are native to the CRM, so call analytics, and agent performance are all available in the reporting tools you already know. Never miss a sales activity.Screenshot of Our network of tier one carriers ensures that you will have reliable call quality across every agent. Maintain your current dial tone provider and avoid the upheaval of changing business phone systems. Our team of telephony engineers control our carrier network and can optimize call routing to remove latency and reroute calls if any carrier is experiencing an outage. We give your team a CTI solution they can trust.

XenCALL Screenshots

Screenshot of Custom profile fields for info on leads and customers.Screenshot of Analyze productivity data on your call center agents.Screenshot of Custom calendars for appointments and phone meetings with leads and clients.Screenshot of View info and performance data on your call center agents.