What users are saying about
66 Ratings
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Score 8.6 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

DigitalOcean

Scenarios where DigitalOcean is well suited:- I would recommend DigitalOcean for any startup looking to get up and running quickly, but concerned about scalability and infrastructure costs- DigitalOcean is also a powerful tool for running microservices; it can be useful for prototyping or quickly launching pre-configured servicesScenarios where DigitalOcean is less appropriate:- DigitalOcean would be less appropriate for companies with limited devops experience in their teams (you need to be more on top of your infrastructure and may not get the automated infrastructure updates that you would from something like AWS).
Anonymous | TrustRadius Reviewer

Rackspace Cloud Hosting

If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).
Stephen Adams | TrustRadius Reviewer

Feature Rating Comparison

Infrastructure-as-a-Service (IaaS)

DigitalOcean
8.7
Rackspace Cloud Hosting
Service-level Agreement (SLA) uptime
DigitalOcean
9.3
Rackspace Cloud Hosting
Dynamic scaling
DigitalOcean
8.7
Rackspace Cloud Hosting
Elastic load balancing
DigitalOcean
8.3
Rackspace Cloud Hosting
Pre-configured templates
DigitalOcean
9.1
Rackspace Cloud Hosting
Monitoring tools
DigitalOcean
8.6
Rackspace Cloud Hosting
Pre-defined machine images
DigitalOcean
8.8
Rackspace Cloud Hosting
Operating system support
DigitalOcean
8.7
Rackspace Cloud Hosting
Security controls
DigitalOcean
8.1
Rackspace Cloud Hosting

Pros

DigitalOcean

  • Ease of use - You can get set up with a new server in a matter of minutes. It doesn't get any easier than that.
  • Support - The public forums are incredibly helpful as are the official help articles. I've never needed to contact the support team because of this. All of the information is at my fingertips.
  • Pricing - We're only paying $10/mo for a solution that gives our customers more confidence in us and is a selling point for us.
Chris Widner | TrustRadius Reviewer

Rackspace Cloud Hosting

  • Racksapce is quick and helpful when contacted for support.
  • Rackspace is easy to set up and run on various email clients.
  • The service is affordable and compares well with any similar services.
  • It has a nice admin panel which is easy to follow and understand.
Anonymous | TrustRadius Reviewer

Cons

DigitalOcean

  • Some products/services available on other Cloud providers aren't available, but they seem to be catching up as they add new products like Managed SQL DBs.
  • While they have FreeBSD droplets (VMs), support for *BSD OSs is limited. I.e. the new monitoring agent only works on Linux.
  • There are no regions available on South America.
  • They don't seem to offer enterprise-level products, even basic ones as Windows Server, MS SQL Server, Oracle products, etc.
Leonel Quinteros | TrustRadius Reviewer

Rackspace Cloud Hosting

  • During a couple of planned upgrades, the timeline was a bit ambiguous.
  • There have been a few times when tech support seemed unhelpful.
  • We've hit storage/CPU limit without much notice on a unique project.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DigitalOcean

DigitalOcean 9.0
Based on 2 answers
I've been very happy with it for my purposes and I plan to continue to use DigitalOcean for the foreseeable future!
Creede Lambard | TrustRadius Reviewer

Rackspace Cloud Hosting

No score
No answers yet
No answers on this topic

Usability

DigitalOcean

DigitalOcean 8.5
Based on 6 answers
While DigitalOcean is a top notch host in our opinion, it could be more user friendly. There have been great strides taken in the last year with user friendliness, and while if you are experienced with web hosting, the services they offer will be easy to use, if you are not then it will require some research on your part.
Brandon Mullins | TrustRadius Reviewer

Rackspace Cloud Hosting

No score
No answers yet
No answers on this topic

Reliability and Availability

DigitalOcean

DigitalOcean 10.0
Based on 1 answer
Have not found a single second of down time myself. Superior availability.
Hernán Silva | TrustRadius Reviewer

Rackspace Cloud Hosting

No score
No answers yet
No answers on this topic

Performance

DigitalOcean

DigitalOcean 9.0
Based on 1 answer
Very quick response and high performance, you have to fine tune configurations on your machines though.
Hernán Silva | TrustRadius Reviewer

Rackspace Cloud Hosting

No score
No answers yet
No answers on this topic

Support Rating

DigitalOcean

DigitalOcean 8.8
Based on 9 answers
They have always been fast, and the process has been straight-forward. I haven't had to use it enough to be frustrated with it, to be honest, and when I have an issue they fix it. As with all support, I wish it felt more human, but they are doing aces.
Bobby Johnson | TrustRadius Reviewer

Rackspace Cloud Hosting

Rackspace Cloud Hosting 8.0
Based on 1 answer
Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
Stephen Adams | TrustRadius Reviewer

Alternatives Considered

DigitalOcean

Amazon has a very complex UI and many products to offer. They haven't polished up their UI and it has a much greater learning curve compared to DigitalOcean. However, Amazon Web Services (AWS) does have more comprehensive cloud computing services, which forces some companies to migrate their backend and other services to AWS as they scale up.
Fedor Paretsky | TrustRadius Reviewer

Rackspace Cloud Hosting

I've used Google/Amazons web services. They both make it easy to accidentally incur bills for things you didn't know were billable (or forgot about). Rackspace makes it extremely clear and doesn't lure you in with so many free trials that try to lock you in at a later time
Tyler Hildebrandt | TrustRadius Reviewer

Scalability

DigitalOcean

DigitalOcean 10.0
Based on 1 answer
Great scalability, you can start with small plans and move up to premium features at a very good price.
Hernán Silva | TrustRadius Reviewer

Rackspace Cloud Hosting

No score
No answers yet
No answers on this topic

Return on Investment

DigitalOcean

  • With DigitalOcean, I've been able to move all my sites to https using my own implementations of SSL with LetsEncrypt.
  • Since moving my sites to DigitalOcean, my hosting plan costs less than 40% of what I paid for similar hosting from Site5.
Jeanine Schoessler | TrustRadius Reviewer

Rackspace Cloud Hosting

  • It has helped with resolving the issues quickly. Hence we get better uptime.
  • It has helped us with notifying on the issues immediately which helped us with notifying our clients before they came to us about the website down message.
Steve Surya | TrustRadius Reviewer

Pricing Details

DigitalOcean

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rackspace Cloud Hosting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DigitalOcean
8.7
Rackspace Cloud Hosting
9.7

Likelihood to Renew

DigitalOcean
9.0
Rackspace Cloud Hosting

Usability

DigitalOcean
8.5
Rackspace Cloud Hosting

Reliability and Availability

DigitalOcean
10.0
Rackspace Cloud Hosting

Performance

DigitalOcean
9.0
Rackspace Cloud Hosting

Support Rating

DigitalOcean
8.8
Rackspace Cloud Hosting
8.0

Scalability

DigitalOcean
10.0
Rackspace Cloud Hosting

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