What users are saying about
16 Ratings
8 Ratings
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Score 8.8 out of 100
16 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Sangoma Switchvox

Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request.The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
Josh McClelland | TrustRadius Reviewer

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Sangoma Switchvox
Nextiva
8.6
Hosted PBX
Sangoma Switchvox
Nextiva
8.3
Multi-level Interactive Voice Response (IVR)
Sangoma Switchvox
Nextiva
9.0
User templates
Sangoma Switchvox
Nextiva
8.1
Call reports
Sangoma Switchvox
Nextiva
9.4
Directory of employee names
Sangoma Switchvox
Nextiva
8.3

Call Management

Sangoma Switchvox
Nextiva
8.6
Answering rules
Sangoma Switchvox
Nextiva
8.7
Call recording
Sangoma Switchvox
Nextiva
9.2
Call park
Sangoma Switchvox
Nextiva
8.2
Call screening
Sangoma Switchvox
Nextiva
8.9
Message alerts
Sangoma Switchvox
Nextiva
8.0

VoIP system collaboration

Sangoma Switchvox
Nextiva
7.7
Video conferencing
Sangoma Switchvox
Nextiva
7.8
Audio conferencing
Sangoma Switchvox
Nextiva
8.6
Video screen sharing
Sangoma Switchvox
Nextiva
8.0
Instant messaging
Sangoma Switchvox
Nextiva
6.5

Mobile apps

Sangoma Switchvox
Nextiva
7.8
Mobile app for iOS
Sangoma Switchvox
Nextiva
8.1
Mobile app for Android
Sangoma Switchvox
Nextiva
7.5

Pros

Sangoma Switchvox

  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
Lisa Burns | TrustRadius Reviewer

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Cons

Sangoma Switchvox

  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
Josh McClelland | TrustRadius Reviewer

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Likelihood to Renew

Sangoma Switchvox

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Usability

Sangoma Switchvox

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Reliability and Availability

Sangoma Switchvox

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Support Rating

Sangoma Switchvox

Sangoma Switchvox 9.0
Based on 1 answer
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
Lisa Burns | TrustRadius Reviewer

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Online Training

Sangoma Switchvox

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Alternatives Considered

Sangoma Switchvox

I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
Josh McClelland | TrustRadius Reviewer

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Return on Investment

Sangoma Switchvox

  • Ease of forwarding calls when out of office has been a life-saver.
Lisa Burns | TrustRadius Reviewer

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Pricing Details

Sangoma Switchvox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Sangoma Switchvox
10.0
Nextiva
8.2

Likelihood to Renew

Sangoma Switchvox
Nextiva
8.0

Usability

Sangoma Switchvox
Nextiva
8.0

Reliability and Availability

Sangoma Switchvox
Nextiva
9.0

Support Rating

Sangoma Switchvox
9.0
Nextiva
8.9

Online Training

Sangoma Switchvox
Nextiva
9.0

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