Sangoma Switchvox vs. Skype for Business, now part of Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sangoma Switchvox
Score 9.0 out of 10
N/A
Switchvox is an IP PBX supporting business phone systems, allowing users to simplify communications down to one solution delivered on-premise or hosted in the Cloud. Switchvox Cloud is a fully-featured Unified Communications (UC) solution designed for SMBs, featuring presence, instant messaging, conferencing, and mobility, for a monthly rate starting at $19.99. Switchvox was developed by Digium and now owned and supported by Sangoma since the 2018 acquisition.N/A
Skype for Business, now part of Microsoft Teams
Score 7.5 out of 10
N/A
Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
Pricing
Sangoma SwitchvoxSkype for Business, now part of Microsoft Teams
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Sangoma SwitchvoxSkype for Business, now part of Microsoft Teams
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sangoma SwitchvoxSkype for Business, now part of Microsoft Teams
Top Pros
Top Cons
Features
Sangoma SwitchvoxSkype for Business, now part of Microsoft Teams
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Sangoma Switchvox
-
Ratings
Skype for Business, now part of Microsoft Teams
7.5
193 Ratings
7% below category average
High quality audio00 Ratings8.0189 Ratings
High quality video00 Ratings7.7184 Ratings
Low bandwidth requirements00 Ratings6.6181 Ratings
Mobile support00 Ratings7.9145 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Sangoma Switchvox
-
Ratings
Skype for Business, now part of Microsoft Teams
8.5
190 Ratings
6% above category average
Desktop sharing00 Ratings8.8190 Ratings
Whiteboards00 Ratings8.3119 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Sangoma Switchvox
-
Ratings
Skype for Business, now part of Microsoft Teams
7.8
187 Ratings
5% below category average
Calendar integration00 Ratings8.0173 Ratings
Meeting initiation00 Ratings8.1181 Ratings
Integrates with social media00 Ratings7.783 Ratings
Record meetings / events00 Ratings7.6142 Ratings
Slideshows00 Ratings7.7114 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Sangoma Switchvox
-
Ratings
Skype for Business, now part of Microsoft Teams
8.6
172 Ratings
2% above category average
Live chat00 Ratings9.1170 Ratings
Audience polling00 Ratings8.493 Ratings
Q&A00 Ratings8.193 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Sangoma Switchvox
-
Ratings
Skype for Business, now part of Microsoft Teams
8.0
155 Ratings
5% below category average
User authentication00 Ratings8.1141 Ratings
Participant roles & permissions00 Ratings7.9147 Ratings
Confidential attendee list00 Ratings8.0109 Ratings
Best Alternatives
Sangoma SwitchvoxSkype for Business, now part of Microsoft Teams
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
TeamViewer
TeamViewer
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sangoma SwitchvoxSkype for Business, now part of Microsoft Teams
Likelihood to Recommend
10.0
(2 ratings)
8.6
(196 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(7 ratings)
Usability
-
(0 ratings)
9.0
(14 ratings)
Support Rating
9.0
(1 ratings)
8.5
(40 ratings)
Implementation Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
Sangoma SwitchvoxSkype for Business, now part of Microsoft Teams
Likelihood to Recommend
Sangoma
Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
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Microsoft
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
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Pros
Sangoma
  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
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Microsoft
  • Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook.
  • Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes.
  • Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages.
  • Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk.
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Cons
Sangoma
  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
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Microsoft
  • Probably the biggest area is the video element as it has historically struggled in this area.
  • The need to be forced to federate with another organisation by providing yours and enabling the other organisation settings is a bit tedious but once done, allows for simple collaboration between third-parties.
  • Functionality wise, as it's an older product and being superseded by MS Teams, it feels as if it's run its course but was very good for what it does/did at the time.
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Likelihood to Renew
Sangoma
No answers on this topic
Microsoft
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
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Usability
Sangoma
No answers on this topic
Microsoft
Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
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Support Rating
Sangoma
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
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Microsoft
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
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Implementation Rating
Sangoma
No answers on this topic
Microsoft
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
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Alternatives Considered
Sangoma
I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
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Microsoft
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
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Return on Investment
Sangoma
  • Ease of forwarding calls when out of office has been a life-saver.
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Microsoft
  • We almost lost our biggest client because of the poor performance early on in our implementation...the online meetings were poor quality for audio and bandwidth refreshing
  • Many of the employees in our company disliked the quality so much, they started to sign up for free Cisco WebEx accounts to use instead
  • The majority of employees in our company lost trust in our CTO because of his decision to switch from Cisco WebEx to Skype for Business
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ScreenShots