What users are saying about
2 Ratings
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Top Rated
334 Ratings
2 Ratings
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Score 8 out of 100

Keap

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Top Rated
334 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Keap

I would suggest that any small business from 1 - 25 employees take a look at Keap. Whether you're selling services or products, whether you sell with a sales team or completely online, Keap has solutions that can help your business run so much more efficiently. On top of that, the follow-up and marketing tools will help you convert more traffic to leads and more leads to customers.
Tyler Garns | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Keap
Customer data management / contact management
Dimelo
9.0
Keap
Workflow management
Dimelo
9.0
Keap
Territory management
Dimelo
9.0
Keap
Opportunity management
Dimelo
9.0
Keap
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Keap
Contract management
Dimelo
9.0
Keap
Quote & order management
Dimelo
9.0
Keap
Interaction tracking
Dimelo
9.0
Keap
Channel / partner relationship management
Dimelo
8.0
Keap

Customer Service & Support

Dimelo
8.0
Keap
Case management
Dimelo
8.0
Keap
Call center management
Dimelo
8.0
Keap
Help desk management
Dimelo
8.0
Keap

Marketing Automation

Dimelo
8.0
Keap
Lead management
Dimelo
7.0
Keap
Email marketing
Dimelo
9.0
Keap

CRM Project Management

Dimelo
8.0
Keap
Task management
Dimelo
7.0
Keap
Billing and invoicing management
Dimelo
8.0
Keap
Reporting
Dimelo
9.0
Keap

CRM Reporting & Analytics

Dimelo
7.3
Keap
Forecasting
Dimelo
6.0
Keap
Pipeline visualization
Dimelo
8.0
Keap
Customizable reports
Dimelo
8.0
Keap

Customization

Dimelo
8.5
Keap
Custom fields
Dimelo
7.0
Keap
Custom objects
Dimelo
9.0
Keap
Scripting environment
Dimelo
9.0
Keap
API for custom integration
Dimelo
9.0
Keap

Security

Dimelo
8.0
Keap
Single sign-on capability
Dimelo
8.0
Keap
Role-based user permissions
Dimelo
8.0
Keap

Social CRM

Dimelo
9.0
Keap
Social data
Dimelo
9.0
Keap
Social engagement
Dimelo
9.0
Keap

Integrations with 3rd-party Software

Dimelo
8.5
Keap
Marketing automation
Dimelo
8.0
Keap
Compensation management
Dimelo
9.0
Keap

Platform

Dimelo
8.0
Keap
Mobile access
Dimelo
8.0
Keap

Email & Online Marketing

Dimelo
Keap
7.3
WYSIWYG email editor
Dimelo
Keap
7.7
Dynamic content
Dimelo
Keap
6.7
Ability to test dynamic content
Dimelo
Keap
5.0
Landing pages
Dimelo
Keap
7.4
A/B testing
Dimelo
Keap
6.5
Mobile optimization
Dimelo
Keap
6.8
Email deliverability reporting
Dimelo
Keap
8.4
List management
Dimelo
Keap
8.9
Triggered drip sequences
Dimelo
Keap
8.5

Lead Management

Dimelo
Keap
7.8
Lead nurturing
Dimelo
Keap
8.3
Lead scoring and grading
Dimelo
Keap
6.9
Data quality management
Dimelo
Keap
7.1
Automated sales alerts and tasks
Dimelo
Keap
9.0

Campaign Management

Dimelo
Keap
7.9
Calendaring
Dimelo
Keap
8.5
Event/webinar marketing
Dimelo
Keap
7.3

Social Media Marketing

Dimelo
Keap
5.4
Social sharing and campaigns
Dimelo
Keap
5.7
Social profile integration
Dimelo
Keap
5.0

Reporting & Analytics

Dimelo
Keap
7.2
Dashboards
Dimelo
Keap
7.0
Standard reports
Dimelo
Keap
7.6
Custom reports
Dimelo
Keap
7.0

Platform & Infrastructure

Dimelo
Keap
6.9
API
Dimelo
Keap
8.0
Role-based workflow & approvals
Dimelo
Keap
7.4
Customizability
Dimelo
Keap
7.2
Integration with Salesforce.com
Dimelo
Keap
6.0
Integration with Microsoft Dynamics CRM
Dimelo
Keap
6.5
Integration with SugarCRM
Dimelo
Keap
6.0

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Keap

  • Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
  • CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
  • Innovation - they were one of the first in the market and are still innovating to make the product better.
Mandy Brasser | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Keap

  • Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
  • My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
  • The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.
Samantha Bennett | TrustRadius Reviewer

Likelihood to Renew

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 7.5
Based on 38 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Usability

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 6.6
Based on 21 answers
You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
Stacey Stearns | TrustRadius Reviewer

Reliability and Availability

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 9.1
Based on 11 answers
There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
Anonymous | TrustRadius Reviewer

Performance

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 9.1
Based on 11 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Support Rating

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 7.0
Based on 27 answers
Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
Anonymous | TrustRadius Reviewer

In-Person Training

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Online Training

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 9.5
Based on 5 answers
The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.
Anonymous | TrustRadius Reviewer

Implementation Rating

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 8.0
Based on 16 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Keap

Keap is in a little bit of a different league as it's more of an all-in-one but there are similarities and differences that are worth comparing. Keap is a more comprehensive tool where you're getting most of your key business management features ranging from invoicing to email marketing and everything in between. One of the biggest benefits to the solo CEO or business owner with a small team is the ability to eliminate the cost of all those other applications. What's lacking in Keap that you'll find in the other CRMs (like Pipedrive and Zoho specifically) is reporting, customizable views and dashboards, and better role-based permissions and controls. This is specifically referring to Keap Pro and Max (not Keap Classic).
CJ Smith | TrustRadius Reviewer

Scalability

Dimelo

No score
No answers yet
No answers on this topic

Keap

Keap 8.0
Based on 3 answers
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Keap

  • I’ve generated leads and closed business with Keap non-stop since 2008
  • Keap notifies my team around the world when a lead, sale, or issue comes in
  • Keap automation does the work of at least two to three people 24/7 since 2008
Wes Schaeffer | TrustRadius Reviewer

Screenshots

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo Editions & Modules

Additional Pricing Details

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Keap Editions & Modules

Edition
Lite$79.001
Pro$169.001
Max$199.001
  1. per month
Additional Pricing Details
Pricing starts as low as $79.00. Get started growing your business and learn more about our pricing and features at https://keap.com/pricing. All plans start with 1 user and 500 contacts. The price is $30.00 for each additional user.

Rating Summary

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