What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
359 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Keap

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
359 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Dimelo ranks higher in 1 feature set: CRM Project Management

Sales Force Automation

8.9

Dimelo

89%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
1 Rating
N/A
0 Ratings

Workflow management

9.0
90%
1 Rating
N/A
0 Ratings

Territory management

9.0
90%
1 Rating
N/A
0 Ratings

Opportunity management

9.0
90%
1 Rating
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
N/A
0 Ratings

Contract management

9.0
90%
1 Rating
N/A
0 Ratings

Quote & order management

9.0
90%
1 Rating
N/A
0 Ratings

Interaction tracking

9.0
90%
1 Rating
N/A
0 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
N/A
0 Ratings

Customer Service & Support

8.0

Dimelo

80%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 3/3 features

Case management

8.0
80%
2 Ratings
N/A
0 Ratings

Call center management

8.0
80%
2 Ratings
N/A
0 Ratings

Help desk management

8.0
80%
1 Rating
N/A
0 Ratings

Marketing Automation

8.0

Dimelo

80%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 2/2 features

Lead management

7.0
70%
2 Ratings
N/A
0 Ratings

Email marketing

9.0
90%
1 Rating
N/A
0 Ratings

CRM Project Management

8.0

Dimelo

80%
7.1

Keap

71%
Dimelo ranks higher in 2/3 features

Task management

7.0
70%
2 Ratings
6.9
69%
19 Ratings

Billing and invoicing management

8.0
80%
1 Rating
8.2
82%
15 Ratings

Reporting

9.0
90%
2 Ratings
6.1
61%
26 Ratings

CRM Reporting & Analytics

7.3

Dimelo

73%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 3/3 features

Forecasting

6.0
60%
2 Ratings
N/A
0 Ratings

Pipeline visualization

8.0
80%
1 Rating
N/A
0 Ratings

Customizable reports

8.0
80%
2 Ratings
N/A
0 Ratings

Customization

8.5

Dimelo

85%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 4/4 features

Custom fields

7.0
70%
2 Ratings
N/A
0 Ratings

Custom objects

9.0
90%
1 Rating
N/A
0 Ratings

Scripting environment

9.0
90%
1 Rating
N/A
0 Ratings

API for custom integration

9.0
90%
1 Rating
N/A
0 Ratings

Security

8.0

Dimelo

80%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 2/2 features

Single sign-on capability

8.0
80%
1 Rating
N/A
0 Ratings

Role-based user permissions

8.0
80%
2 Ratings
N/A
0 Ratings

Social CRM

9.0

Dimelo

90%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 2/2 features

Social data

9.0
90%
2 Ratings
N/A
0 Ratings

Social engagement

9.0
90%
2 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.5

Dimelo

85%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 2/2 features

Marketing automation

8.0
80%
2 Ratings
N/A
0 Ratings

Compensation management

9.0
90%
1 Rating
N/A
0 Ratings

Platform

8.0

Dimelo

80%

Keap

Feature Set Not Supported
N/A
Dimelo ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
N/A
0 Ratings

Email & Online Marketing

Dimelo

Feature Set Not Supported
N/A
6.8

Keap

68%
Keap ranks higher in 8/8 features

WYSIWYG email editor

N/A
0 Ratings
7.6
76%
49 Ratings

Dynamic content

N/A
0 Ratings
5.8
58%
46 Ratings

Landing pages

N/A
0 Ratings
7.2
72%
124 Ratings

A/B testing

N/A
0 Ratings
6.0
60%
9 Ratings

Mobile optimization

N/A
0 Ratings
6.9
69%
116 Ratings

Email deliverability reporting

N/A
0 Ratings
8.2
82%
187 Ratings

List management

N/A
0 Ratings
8.6
86%
137 Ratings

Triggered drip sequences

N/A
0 Ratings
8.6
86%
48 Ratings

Lead Management

Dimelo

Feature Set Not Supported
N/A
8.0

Keap

80%
Keap ranks higher in 4/4 features

Lead nurturing

N/A
0 Ratings
8.6
86%
136 Ratings

Lead scoring and grading

N/A
0 Ratings
7.2
72%
120 Ratings

Data quality management

N/A
0 Ratings
7.1
71%
121 Ratings

Automated sales alerts and tasks

N/A
0 Ratings
9.1
91%
129 Ratings

Campaign Management

Dimelo

Feature Set Not Supported
N/A
7.7

Keap

77%
Keap ranks higher in 1/1 features

Calendaring

N/A
0 Ratings
8.4
84%
82 Ratings

Reporting & Analytics

Dimelo

Feature Set Not Supported
N/A
7.4

Keap

74%
Keap ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
6.6
66%
54 Ratings

Standard reports

N/A
0 Ratings
8.1
81%
136 Ratings

Custom reports

N/A
0 Ratings
7.6
76%
126 Ratings

Platform & Infrastructure

Dimelo

Feature Set Not Supported
N/A
6.3

Keap

63%
Keap ranks higher in 3/3 features

API

N/A
0 Ratings
8.0
80%
117 Ratings

Role-based workflow & approvals

N/A
0 Ratings
7.5
75%
100 Ratings

Customizability

N/A
0 Ratings
7.3
73%
129 Ratings

Attribute Ratings

  • Keap is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Dimelo

80%
2 Ratings
8.3

Keap

83%
199 Ratings

Likelihood to Renew

Dimelo

N/A
0 Ratings
7.6

Keap

76%
39 Ratings

Usability

Dimelo

N/A
0 Ratings
5.8

Keap

58%
24 Ratings

Availability

Dimelo

N/A
0 Ratings
9.1

Keap

91%
11 Ratings

Performance

Dimelo

N/A
0 Ratings
9.1

Keap

91%
11 Ratings

Support Rating

Dimelo

N/A
0 Ratings
8.6

Keap

86%
31 Ratings

In-Person Training

Dimelo

N/A
0 Ratings
9.1

Keap

91%
6 Ratings

Online Training

Dimelo

N/A
0 Ratings
8.6

Keap

86%
7 Ratings

Implementation Rating

Dimelo

N/A
0 Ratings
8.0

Keap

80%
16 Ratings

Configurability

Dimelo

N/A
0 Ratings
2.0

Keap

20%
1 Rating

Ease of integration

Dimelo

N/A
0 Ratings
1.0

Keap

10%
1 Rating

Product Scalability

Dimelo

N/A
0 Ratings
8.8

Keap

88%
3 Ratings

Vendor post-sale

Dimelo

N/A
0 Ratings
6.0

Keap

60%
1 Rating

Vendor pre-sale

Dimelo

N/A
0 Ratings
1.0

Keap

10%
1 Rating

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Read full review

Keap (formerly Infusionsoft)

Keap is a good fit for any business looking to do more of what they do best. It helps you systemize your processes and deliver a consistently positive customer experience over and over. At a more detailed level, I think it's best suited for small businesses with 1-25 employees. I've seen it work for larger organizations too, but usually, they have a handful of individuals who actually log into the software. Ideally, the company would be earning 100,000 or more - that's not to say it can't benefit a smaller company or a start-up; I just find that more established companies seem more willing to invest in their marketing budget, and using Keap successfully requires an investment of time, money, or both. As far as industries go, it works well for any business that generates leads and wants to automate the follow-up with their new prospects - this could be coaching businesses, agencies, consultants, local service providers, or more formal professions like dentists and lawyers.
Read full review

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Read full review

Keap (formerly Infusionsoft)

  • Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
  • Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
  • Updates: Keap is constantly providing more and better solutions!
Read full review

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Read full review

Keap (formerly Infusionsoft)

  • More articles and videos on how to use the various functions of Keap
  • Having representatives designated to certain regions or companies for a point of contact when help is needed
  • More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions
Read full review

Pricing Details

Dimelo

Starting Price

$0

Editions & Modules

Dimelo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Keap

    Starting Price

    $129 per month

    Editions & Modules

    Keap editions and modules pricing
    EditionModules
    Pro$129.001
    Max$199.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.

    Likelihood to Renew

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
    Read full review

    Usability

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
    Read full review

    Reliability and Availability

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
    Read full review

    Performance

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
    Read full review

    Support Rating

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
    Read full review

    In-Person Training

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.
    Read full review

    Online Training

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.
    Read full review

    Implementation Rating

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
    Read full review

    Alternatives Considered

    Dimelo

    This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
    Read full review

    Keap (formerly Infusionsoft)

    Keap, compared to Mailchimp, AWeber, and SendFox, is a complete solution. The latter 3 are primarily for email and don't have the same flexibility by themselves for a campaign or email automation. Keap, compared to Typeform, is similar, but Typeform does form building better. There are more options for customization in Typeform.
    Read full review

    Scalability

    Dimelo

    No answers on this topic

    Keap (formerly Infusionsoft)

    You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
    Read full review

    Return on Investment

    Dimelo

    • Provided the service we required based upon an assumed initial level of customer engagement
    • Increased social media engagement for the client - positive impact
    Read full review

    Keap (formerly Infusionsoft)

    • I recently created a FB ads funnel with Keap that brought a 2.29 ROI. That's right - with some simple automation, I was able to more than double my money. #happyentrepreneur
    • Keap's automation has made my business SUSTAINABLE. So if I'm on vacation, or out sick, or just busy with a new project, Keap insures that I'm staying on top of everything.
    • Keap has allowed me to sell and deliver programs priced from 99 cents to $10k, fill 100+ person events, launch books, fill a retreat in Belize, deliver a podcast, create a thriving membership site and generate enough profit that I don't have to do anything else to support myself and my family.
    Read full review

    Screenshots

    Add comparison