What users are saying about
2 Ratings
56 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Nimble
7.7
Customer data management / contact management
Dimelo
9.0
Nimble
9.6
Workflow management
Dimelo
9.0
Nimble
7.7
Territory management
Dimelo
9.0
Nimble
7.1
Opportunity management
Dimelo
9.0
Nimble
7.6
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Nimble
9.1
Contract management
Dimelo
9.0
Nimble
5.9
Quote & order management
Dimelo
9.0
Nimble
6.9
Interaction tracking
Dimelo
9.0
Nimble
7.7
Channel / partner relationship management
Dimelo
8.0
Nimble
7.3

Customer Service & Support

Dimelo
8.0
Nimble
7.6
Case management
Dimelo
8.1
Nimble
7.6
Call center management
Dimelo
8.0
Nimble
7.6
Help desk management
Dimelo
8.0
Nimble
7.6

Marketing Automation

Dimelo
8.1
Nimble
7.1
Lead management
Dimelo
7.3
Nimble
7.2
Email marketing
Dimelo
9.0
Nimble
7.0

CRM Project Management

Dimelo
8.0
Nimble
7.1
Task management
Dimelo
7.3
Nimble
7.7
Billing and invoicing management
Dimelo
8.0
Nimble
7.5
Reporting
Dimelo
8.9
Nimble
6.0

CRM Reporting & Analytics

Dimelo
7.4
Nimble
6.6
Forecasting
Dimelo
6.3
Nimble
7.7
Pipeline visualization
Dimelo
8.0
Nimble
8.3
Customizable reports
Dimelo
8.0
Nimble
4.0

Customization

Dimelo
8.6
Nimble
6.9
Custom fields
Dimelo
7.3
Nimble
8.6
Custom objects
Dimelo
9.0
Nimble
7.3
Scripting environment
Dimelo
9.0
Nimble
6.3
API for custom integration
Dimelo
9.0
Nimble
5.3

Security

Dimelo
8.0
Nimble
5.9
Single sign-on capability
Dimelo
8.0
Nimble
7.3
Role-based user permissions
Dimelo
8.0
Nimble
4.6

Social CRM

Dimelo
8.9
Nimble
8.9
Social data
Dimelo
9.0
Nimble
9.3
Social engagement
Dimelo
8.9
Nimble
8.5

Integrations with 3rd-party Software

Dimelo
8.6
Nimble
6.9
Marketing automation
Dimelo
8.1
Nimble
6.9
Compensation management
Dimelo
9.0
Nimble
6.8

Platform

Dimelo
8.0
Nimble
8.1
Mobile access
Dimelo
8.0
Nimble
8.1

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Likelihood to Renew

Dimelo

No score
No answers yet
No answers on this topic

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Usability

Dimelo

No score
No answers yet
No answers on this topic

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Support Rating

Dimelo

No score
No answers yet
No answers on this topic

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison