2 Ratings
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Score 8 out of 100
50 Ratings
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Score 7 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customer data management / contact management
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Workflow management
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Territory management
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Opportunity management
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Contract management
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Quote & order management
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Interaction tracking
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Channel / partner relationship management
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customer Service & Support

Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Case management
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Call center management
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Help desk management
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Marketing Automation

Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Lead management
Dimelo
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Email marketing
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Project Management

Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Task management
Dimelo
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Billing and invoicing management
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Reporting
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

CRM Reporting & Analytics

Dimelo
7.3
Oracle Siebel Enterprise Marketing Suite (discontinued)
Forecasting
Dimelo
6.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Pipeline visualization
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Customizable reports
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Customization

Dimelo
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom fields
Dimelo
7.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Custom objects
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Scripting environment
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
API for custom integration
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Security

Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Single sign-on capability
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Role-based user permissions
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Social CRM

Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social data
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Social engagement
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Integrations with 3rd-party Software

Dimelo
8.5
Oracle Siebel Enterprise Marketing Suite (discontinued)
Marketing automation
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Compensation management
Dimelo
9.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Platform

Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
Mobile access
Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Seamless customer communication
  • Easy access to account history and pertinent information
  • Training materials provided and is easily implemented
  • Sales analytics and data
  • Overall sales
Kenyata Garner | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • Siebel EMS tools have a long learning curve and are not very easy to use.
  • Siebel products do not integrate very well with thirds party products/services.
Gaurav Gautam | TrustRadius Reviewer

Likelihood to Renew

Dimelo

No score
No answers yet
No answers on this topic

Oracle Siebel Enterprise Marketing Suite (discontinued)

Oracle Siebel Enterprise Marketing Suite (discontinued) 10.0
Based on 1 answer
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot.
Kenyata Garner | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Oracle Siebel Enterprise Marketing Suite (discontinued)

  • It has increased the business tactics as we have added more clients who wish to use this technology.
Lokesh Yadav | TrustRadius Reviewer

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle Siebel Enterprise Marketing Suite (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dimelo
8.0
Oracle Siebel Enterprise Marketing Suite (discontinued)
8.0

Likelihood to Renew

Dimelo
Oracle Siebel Enterprise Marketing Suite (discontinued)
10.0

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