3 Ratings
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Score 10 out of 100
52 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    8.9

    Dimelo

    89%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Territory management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Contract management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    8.0

    Dimelo

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 3/3 features

    Case management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call center management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Help desk management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.0

    Dimelo

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 2/2 features

    Lead management

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Email marketing

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    8.0

    Dimelo

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 3/3 features

    Task management

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.3

    Dimelo

    73%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 3/3 features

    Forecasting

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Customization

    8.5

    Dimelo

    85%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 4/4 features

    Custom fields

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    8.0

    Dimelo

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 2/2 features

    Single sign-on capability

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Social CRM

    9.0

    Dimelo

    90%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 2/2 features

    Social data

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Social engagement

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.5

    Dimelo

    85%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 2/2 features

    Marketing automation

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compensation management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    Dimelo

    80%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Dimelo ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Dimelo and Oracle Siebel Enterprise Marketing Suite (discontinued) are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Dimelo

    80%
    2 Ratings
    8.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    80%
    5 Ratings

    Likelihood to Renew

    Dimelo

    N/A
    0 Ratings
    10.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    100%
    1 Rating

    Likelihood to Recommend

    Dimelo

    We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
    Read full review

    Oracle

    If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
    Read full review

    Pros

    Dimelo

    • Being able to unify all the messages we receive daily is easier.
    • It helps reduce time when giving answers and solutions to problems that arise.
    • Its interface is very simple and easy to understand.
    • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
    Read full review

    Oracle

    • Enhances the workflow
    • Provide personalization
    • Availability
    • Offers solution strategies
    Read full review

    Cons

    Dimelo

    • Social media listening over and above management
    • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
    Read full review

    Oracle

    • I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
    • My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
    Read full review

    Pricing Details

    Dimelo

    Starting Price

    $0

    Editions & Modules

    Dimelo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Oracle Siebel Enterprise Marketing Suite (discontinued)

      Starting Price

      Editions & Modules

      Oracle Siebel Enterprise Marketing Suite (discontinued) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Dimelo

        No answers on this topic

        Oracle

        A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
        Read full review

        Alternatives Considered

        Dimelo

        This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
        Read full review

        Oracle

        Salesforce is easier to use and more open source and available for external integrations.
        Read full review

        Return on Investment

        Dimelo

        • Provided the service we required based upon an assumed initial level of customer engagement
        • Increased social media engagement for the client - positive impact
        Read full review

        Oracle

        • It has increased the business tactics as we have added more clients who wish to use this technology.
        Read full review

        Add comparison