What users are saying about
2 Ratings
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Score 8.1 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Pega Customer Engagement Suite
7.6
Customer data management / contact management
Dimelo
9.0
Pega Customer Engagement Suite
7.2
Workflow management
Dimelo
9.0
Pega Customer Engagement Suite
8.0
Territory management
Dimelo
9.0
Pega Customer Engagement Suite
6.6
Opportunity management
Dimelo
9.0
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Pega Customer Engagement Suite
7.3
Contract management
Dimelo
9.0
Pega Customer Engagement Suite
Quote & order management
Dimelo
9.0
Pega Customer Engagement Suite
Interaction tracking
Dimelo
9.0
Pega Customer Engagement Suite
8.6
Channel / partner relationship management
Dimelo
8.0
Pega Customer Engagement Suite

Customer Service & Support

Dimelo
8.0
Pega Customer Engagement Suite
8.6
Case management
Dimelo
8.1
Pega Customer Engagement Suite
8.9
Call center management
Dimelo
8.0
Pega Customer Engagement Suite
8.7
Help desk management
Dimelo
8.0
Pega Customer Engagement Suite
8.2

Marketing Automation

Dimelo
8.1
Pega Customer Engagement Suite
8.0
Lead management
Dimelo
7.3
Pega Customer Engagement Suite
8.0
Email marketing
Dimelo
9.0
Pega Customer Engagement Suite
8.0

CRM Project Management

Dimelo
8.0
Pega Customer Engagement Suite
8.1
Task management
Dimelo
7.3
Pega Customer Engagement Suite
8.4
Billing and invoicing management
Dimelo
8.0
Pega Customer Engagement Suite
Reporting
Dimelo
8.9
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

Dimelo
7.4
Pega Customer Engagement Suite
8.0
Forecasting
Dimelo
6.3
Pega Customer Engagement Suite
Pipeline visualization
Dimelo
8.0
Pega Customer Engagement Suite
8.1
Customizable reports
Dimelo
8.0
Pega Customer Engagement Suite
8.0

Customization

Dimelo
8.6
Pega Customer Engagement Suite
7.6
Custom fields
Dimelo
7.3
Pega Customer Engagement Suite
8.0
Custom objects
Dimelo
9.0
Pega Customer Engagement Suite
7.8
Scripting environment
Dimelo
9.0
Pega Customer Engagement Suite
7.7
API for custom integration
Dimelo
9.0
Pega Customer Engagement Suite
7.0

Security

Dimelo
8.0
Pega Customer Engagement Suite
8.1
Single sign-on capability
Dimelo
8.0
Pega Customer Engagement Suite
8.1
Role-based user permissions
Dimelo
8.0
Pega Customer Engagement Suite
8.1

Social CRM

Dimelo
8.9
Pega Customer Engagement Suite
7.7
Social data
Dimelo
9.0
Pega Customer Engagement Suite
7.8
Social engagement
Dimelo
8.9
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

Dimelo
8.6
Pega Customer Engagement Suite
7.0
Marketing automation
Dimelo
8.1
Pega Customer Engagement Suite
7.0
Compensation management
Dimelo
9.0
Pega Customer Engagement Suite

Platform

Dimelo
8.0
Pega Customer Engagement Suite
8.2
Mobile access
Dimelo
8.0
Pega Customer Engagement Suite
8.2

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Dimelo

Pega Customer Engagement Suite

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dimelo
8.1
Pega Customer Engagement Suite
8.0

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