What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
RedHorse CRM
9.1
Customer data management / contact management
Dimelo
9.0
RedHorse CRM
9.1
Workflow management
Dimelo
9.0
RedHorse CRM
9.1
Territory management
Dimelo
9.0
RedHorse CRM
9.1
Opportunity management
Dimelo
9.0
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
RedHorse CRM
9.1
Contract management
Dimelo
9.0
RedHorse CRM
9.1
Quote & order management
Dimelo
9.0
RedHorse CRM
9.1
Interaction tracking
Dimelo
9.0
RedHorse CRM
9.1
Channel / partner relationship management
Dimelo
8.0
RedHorse CRM

Customer Service & Support

Dimelo
8.0
RedHorse CRM
8.2
Case management
Dimelo
8.1
RedHorse CRM
9.1
Call center management
Dimelo
8.0
RedHorse CRM
6.4
Help desk management
Dimelo
8.0
RedHorse CRM
9.1

Marketing Automation

Dimelo
8.1
RedHorse CRM
8.6
Lead management
Dimelo
7.3
RedHorse CRM
8.2
Email marketing
Dimelo
9.0
RedHorse CRM
9.1

CRM Project Management

Dimelo
8.0
RedHorse CRM
9.1
Task management
Dimelo
7.3
RedHorse CRM
9.1
Billing and invoicing management
Dimelo
8.0
RedHorse CRM
9.1
Reporting
Dimelo
8.9
RedHorse CRM
9.1

CRM Reporting & Analytics

Dimelo
7.4
RedHorse CRM
7.3
Forecasting
Dimelo
6.3
RedHorse CRM
8.2
Pipeline visualization
Dimelo
8.0
RedHorse CRM
4.5
Customizable reports
Dimelo
8.0
RedHorse CRM
9.1

Customization

Dimelo
8.6
RedHorse CRM
8.6
Custom fields
Dimelo
7.3
RedHorse CRM
9.1
Custom objects
Dimelo
9.0
RedHorse CRM
9.1
Scripting environment
Dimelo
9.0
RedHorse CRM
9.1
API for custom integration
Dimelo
9.0
RedHorse CRM
7.3

Security

Dimelo
8.0
RedHorse CRM
9.1
Single sign-on capability
Dimelo
8.0
RedHorse CRM
Role-based user permissions
Dimelo
8.0
RedHorse CRM
9.1

Social CRM

Dimelo
8.9
RedHorse CRM
6.4
Social data
Dimelo
9.0
RedHorse CRM
6.4
Social engagement
Dimelo
8.9
RedHorse CRM
6.4

Integrations with 3rd-party Software

Dimelo
8.6
RedHorse CRM
6.8
Marketing automation
Dimelo
8.1
RedHorse CRM
9.1
Compensation management
Dimelo
9.0
RedHorse CRM
4.5

Platform

Dimelo
8.0
RedHorse CRM
7.3
Mobile access
Dimelo
8.0
RedHorse CRM
7.3

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

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