What users are saying about
2 Ratings
10 Ratings
2 Ratings
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Score 8.1 out of 100
10 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Salesflare

I have always struggled with using CRMs. Either they try and remove you from your everyday workflow or they are full of features you don't want/use. Salesflare integrates exactly the way you would want a CRM to integrate and it plays nice with just about any other software you use for your business. Salesflare may not be as feature-rich as some other CRMs but it beats out just about everyone when it comes to seamless integration, ease of use and overall enjoyment of using a CRM.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Salesflare
8.7
Customer data management / contact management
Dimelo
9.0
Salesflare
10.0
Workflow management
Dimelo
9.0
Salesflare
10.0
Territory management
Dimelo
9.0
Salesflare
5.8
Opportunity management
Dimelo
9.0
Salesflare
9.2
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Salesflare
10.0
Contract management
Dimelo
9.0
Salesflare
10.0
Quote & order management
Dimelo
9.0
Salesflare
6.8
Interaction tracking
Dimelo
9.0
Salesflare
9.6
Channel / partner relationship management
Dimelo
8.0
Salesflare
7.0

Customer Service & Support

Dimelo
8.0
Salesflare
8.3
Case management
Dimelo
8.1
Salesflare
9.0
Call center management
Dimelo
8.0
Salesflare
7.0
Help desk management
Dimelo
8.0
Salesflare
9.0

Marketing Automation

Dimelo
8.1
Salesflare
9.4
Lead management
Dimelo
7.3
Salesflare
10.0
Email marketing
Dimelo
9.0
Salesflare
8.8

CRM Project Management

Dimelo
8.0
Salesflare
8.8
Task management
Dimelo
7.3
Salesflare
9.2
Billing and invoicing management
Dimelo
8.0
Salesflare
8.0
Reporting
Dimelo
8.9
Salesflare
9.2

CRM Reporting & Analytics

Dimelo
7.4
Salesflare
8.6
Forecasting
Dimelo
6.3
Salesflare
10.0
Pipeline visualization
Dimelo
8.0
Salesflare
10.0
Customizable reports
Dimelo
8.0
Salesflare
5.8

Customization

Dimelo
8.6
Salesflare
9.4
Custom fields
Dimelo
7.3
Salesflare
9.6
Custom objects
Dimelo
9.0
Salesflare
9.6
Scripting environment
Dimelo
9.0
Salesflare
API for custom integration
Dimelo
9.0
Salesflare
9.2

Security

Dimelo
8.0
Salesflare
9.6
Single sign-on capability
Dimelo
8.0
Salesflare
10.0
Role-based user permissions
Dimelo
8.0
Salesflare
9.2

Social CRM

Dimelo
8.9
Salesflare
9.6
Social data
Dimelo
9.0
Salesflare
9.6
Social engagement
Dimelo
8.9
Salesflare
9.6

Integrations with 3rd-party Software

Dimelo
8.6
Salesflare
8.5
Marketing automation
Dimelo
8.1
Salesflare
8.0
Compensation management
Dimelo
9.0
Salesflare
9.0

Platform

Dimelo
8.0
Salesflare
10.0
Mobile access
Dimelo
8.0
Salesflare
10.0

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Salesflare

  • Salesflare organizes your clients (accounts) and contacts
  • Great amount of depth when it comes to monitoring sales and other opportunities
  • Ability to add custom fields to individual accounts such as branding
Kevin Miller | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Salesflare

  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Gary Shouldis | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Salesflare

Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Kevin Miller | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Salesflare

  • I save dozens of hours each month managing new clients and leads, Salesflare easily pays for itself each month
  • Between the great mobile app and integration with Gsuite, Salesflare is the perfect CRM for the mobile user. I no longer feel chained to a desktop to manage my leads.
  • I used to have a Love-Hate relationship with CRMs but now actually enjoy using a CRM since using Salesflare and feel like I actually realize the value of using a CRM.
Gary Shouldis | TrustRadius Reviewer

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesflare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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