What users are saying about
2 Ratings
2 Ratings
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Score 8.1 out of 100
39 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
SAP Business ByDesign
Customer data management / contact management
Dimelo
9.0
SAP Business ByDesign
Workflow management
Dimelo
9.0
SAP Business ByDesign
Territory management
Dimelo
9.0
SAP Business ByDesign
Opportunity management
Dimelo
9.0
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
SAP Business ByDesign
Contract management
Dimelo
9.0
SAP Business ByDesign
Quote & order management
Dimelo
9.0
SAP Business ByDesign
Interaction tracking
Dimelo
9.0
SAP Business ByDesign
Channel / partner relationship management
Dimelo
8.0
SAP Business ByDesign

Customer Service & Support

Dimelo
8.0
SAP Business ByDesign
Case management
Dimelo
8.1
SAP Business ByDesign
Call center management
Dimelo
8.0
SAP Business ByDesign
Help desk management
Dimelo
8.0
SAP Business ByDesign

Marketing Automation

Dimelo
8.1
SAP Business ByDesign
Lead management
Dimelo
7.3
SAP Business ByDesign
Email marketing
Dimelo
9.0
SAP Business ByDesign

CRM Project Management

Dimelo
8.0
SAP Business ByDesign
Task management
Dimelo
7.3
SAP Business ByDesign
Billing and invoicing management
Dimelo
8.0
SAP Business ByDesign
Reporting
Dimelo
8.9
SAP Business ByDesign

CRM Reporting & Analytics

Dimelo
7.4
SAP Business ByDesign
Forecasting
Dimelo
6.3
SAP Business ByDesign
Pipeline visualization
Dimelo
8.0
SAP Business ByDesign
Customizable reports
Dimelo
8.0
SAP Business ByDesign

Customization

Dimelo
8.6
SAP Business ByDesign
9.0
Custom fields
Dimelo
7.3
SAP Business ByDesign
Custom objects
Dimelo
9.0
SAP Business ByDesign
Scripting environment
Dimelo
9.0
SAP Business ByDesign
API for custom integration
Dimelo
9.0
SAP Business ByDesign
9.0
Plug-ins
Dimelo
SAP Business ByDesign
9.0

Security

Dimelo
8.0
SAP Business ByDesign
9.3
Single sign-on capability
Dimelo
8.0
SAP Business ByDesign
9.0
Role-based user permissions
Dimelo
8.0
SAP Business ByDesign
9.5

Social CRM

Dimelo
8.9
SAP Business ByDesign
Social data
Dimelo
9.0
SAP Business ByDesign
Social engagement
Dimelo
8.9
SAP Business ByDesign

Integrations with 3rd-party Software

Dimelo
8.6
SAP Business ByDesign
Marketing automation
Dimelo
8.1
SAP Business ByDesign
Compensation management
Dimelo
9.0
SAP Business ByDesign

Platform

Dimelo
8.0
SAP Business ByDesign
Mobile access
Dimelo
8.0
SAP Business ByDesign

Payroll Management

Dimelo
SAP Business ByDesign
8.4
Benefit plan administration
Dimelo
SAP Business ByDesign
4.5
Direct deposit files
Dimelo
SAP Business ByDesign
9.1
Salary revision and increment management
Dimelo
SAP Business ByDesign
10.0
Reimbursement management
Dimelo
SAP Business ByDesign
10.0

Reporting & Analytics

Dimelo
SAP Business ByDesign
9.0
Dashboards
Dimelo
SAP Business ByDesign
8.5
Standard reports
Dimelo
SAP Business ByDesign
9.0
Custom reports
Dimelo
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Dimelo
SAP Business ByDesign
8.6
Accounts payable
Dimelo
SAP Business ByDesign
9.0
Accounts receivable
Dimelo
SAP Business ByDesign
9.0
Global Financial Support
Dimelo
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Dimelo
SAP Business ByDesign
9.0
Intercompany Accounting
Dimelo
SAP Business ByDesign
8.5
Localizations
Dimelo
SAP Business ByDesign
8.0
Journals and Reconciliations
Dimelo
SAP Business ByDesign
8.5
Enterprise Accounting
Dimelo
SAP Business ByDesign
9.0
Configurable Accounting
Dimelo
SAP Business ByDesign
9.0
Centralized Rules Framework
Dimelo
SAP Business ByDesign
8.0
Standardized Processes
Dimelo
SAP Business ByDesign
8.0

Inventory Management

Dimelo
SAP Business ByDesign
9.0
Inventory tracking
Dimelo
SAP Business ByDesign
9.0
Automatic reordering
Dimelo
SAP Business ByDesign
10.0
Location management
Dimelo
SAP Business ByDesign
8.0
Manufacturing module
Dimelo
SAP Business ByDesign
9.0

Order Management

Dimelo
SAP Business ByDesign
8.4
Pricing
Dimelo
SAP Business ByDesign
9.0
Order entry
Dimelo
SAP Business ByDesign
9.0
Credit card processing
Dimelo
SAP Business ByDesign
4.5
Cost of goods sold
Dimelo
SAP Business ByDesign
9.0
Order Orchestration
Dimelo
SAP Business ByDesign
9.0
End-to-end order visibility
Dimelo
SAP Business ByDesign
10.0
Order exception Resolution
Dimelo
SAP Business ByDesign
8.0

Subledger and Financial Process

Dimelo
SAP Business ByDesign
9.1
Automated Invoice Processing
Dimelo
SAP Business ByDesign
9.0
Shared Services Payments
Dimelo
SAP Business ByDesign
9.0
Billings Management
Dimelo
SAP Business ByDesign
8.5
Customer Receipt Applications
Dimelo
SAP Business ByDesign
9.0
Customer Collections
Dimelo
SAP Business ByDesign
9.0
Revenue Recognition
Dimelo
SAP Business ByDesign
9.0
Cash Management
Dimelo
SAP Business ByDesign
9.0
Asset Management
Dimelo
SAP Business ByDesign
9.0
Travel & Expense Management
Dimelo
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Dimelo
SAP Business ByDesign
10.0
Period Close
Dimelo
SAP Business ByDesign
9.0
Transactions Tax
Dimelo
SAP Business ByDesign
8.0
Subledger Reconciliations
Dimelo
SAP Business ByDesign
9.0

Project Financial Management

Dimelo
SAP Business ByDesign
9.0
Budgeting and Forecasting
Dimelo
SAP Business ByDesign
10.0
Project Costing
Dimelo
SAP Business ByDesign
9.0
Cost Capture
Dimelo
SAP Business ByDesign
9.0
Capital Project Management
Dimelo
SAP Business ByDesign
9.0
Customer Invoicing
Dimelo
SAP Business ByDesign
9.0
Customer Contract Compliance
Dimelo
SAP Business ByDesign
8.0
Project Revenue Recognition
Dimelo
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Dimelo
SAP Business ByDesign
9.0
Project Financials Dashboard
Dimelo
SAP Business ByDesign
9.0
Real-time Financial Reporting
Dimelo
SAP Business ByDesign
9.0
Embedded Business Intelligence
Dimelo
SAP Business ByDesign
9.0
Project Planning Collaboration
Dimelo
SAP Business ByDesign
9.0

Project Execution Management

Dimelo
SAP Business ByDesign
8.3
Project Planning and Scheduling
Dimelo
SAP Business ByDesign
9.0
Project Manager Dashboard
Dimelo
SAP Business ByDesign
9.0
Resource Manager Dashboard
Dimelo
SAP Business ByDesign
8.0
Task Insight for Project Managers
Dimelo
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Dimelo
SAP Business ByDesign
8.0
Team Member Task Collaboration
Dimelo
SAP Business ByDesign
8.0
Real-Time Project Reporting
Dimelo
SAP Business ByDesign
8.0

Grants Management

Dimelo
SAP Business ByDesign
10.0
Award Lifecycle Management
Dimelo
SAP Business ByDesign
10.0
Spending Control
Dimelo
SAP Business ByDesign
10.0
Billing
Dimelo
SAP Business ByDesign
10.0

Procurement

Dimelo
SAP Business ByDesign
8.0
Sourcing Analysis
Dimelo
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Dimelo
SAP Business ByDesign
8.0
Invoice Automated Matching
Dimelo
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Dimelo
SAP Business ByDesign
8.0
Spend Compliance Management
Dimelo
SAP Business ByDesign
8.0
Supplier Management
Dimelo
SAP Business ByDesign
8.0

Logistics

Dimelo
SAP Business ByDesign
9.0
Inventory Visibility
Dimelo
SAP Business ByDesign
9.0
Warehouse Workforce Management
Dimelo
SAP Business ByDesign
9.0

Manufacturing

Dimelo
SAP Business ByDesign
8.9
Production Process Design
Dimelo
SAP Business ByDesign
9.0
Supply Chain Business Flows
Dimelo
SAP Business ByDesign
9.0
Production Management
Dimelo
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Dimelo
SAP Business ByDesign
10.0
Configuration Management
Dimelo
SAP Business ByDesign
8.0
Work Definition
Dimelo
SAP Business ByDesign
10.0
Work Execution
Dimelo
SAP Business ByDesign
8.0
Advanced Fulfillment
Dimelo
SAP Business ByDesign
8.0
Manufacturing Costs
Dimelo
SAP Business ByDesign
9.0

Supply Chain

Dimelo
SAP Business ByDesign
8.5
Forecasting
Dimelo
SAP Business ByDesign
9.0
Inventory Planning
Dimelo
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Dimelo
SAP Business ByDesign
8.0
Performance Monitoring
Dimelo
SAP Business ByDesign
8.0

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Dimelo

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Dimelo

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Dimelo

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Dimelo

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Dimelo
8.1
SAP Business ByDesign
9.5

Likelihood to Renew

Dimelo
SAP Business ByDesign
9.0

Usability

Dimelo
SAP Business ByDesign
8.0

Support Rating

Dimelo
SAP Business ByDesign
9.0

Implementation Rating

Dimelo
SAP Business ByDesign
8.0

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