What users are saying about
2 Ratings
23 Ratings
2 Ratings
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Score 8 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Vtiger
7.7
Customer data management / contact management
Dimelo
9.0
Vtiger
8.4
Workflow management
Dimelo
9.0
Vtiger
6.8
Territory management
Dimelo
9.0
Vtiger
Opportunity management
Dimelo
9.0
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Vtiger
7.6
Contract management
Dimelo
9.0
Vtiger
7.2
Quote & order management
Dimelo
9.0
Vtiger
7.5
Interaction tracking
Dimelo
9.0
Vtiger
9.6
Channel / partner relationship management
Dimelo
8.0
Vtiger

Customer Service & Support

Dimelo
8.0
Vtiger
8.1
Case management
Dimelo
8.0
Vtiger
7.7
Call center management
Dimelo
8.0
Vtiger
Help desk management
Dimelo
8.0
Vtiger
8.6

Marketing Automation

Dimelo
8.0
Vtiger
9.4
Lead management
Dimelo
7.0
Vtiger
9.3
Email marketing
Dimelo
9.0
Vtiger
9.6

CRM Project Management

Dimelo
8.0
Vtiger
8.7
Task management
Dimelo
7.0
Vtiger
8.0
Billing and invoicing management
Dimelo
8.0
Vtiger
9.2
Reporting
Dimelo
9.0
Vtiger
9.0

CRM Reporting & Analytics

Dimelo
7.3
Vtiger
9.5
Forecasting
Dimelo
6.0
Vtiger
9.0
Pipeline visualization
Dimelo
8.0
Vtiger
10.0
Customizable reports
Dimelo
8.0
Vtiger
9.6

Customization

Dimelo
8.5
Vtiger
7.9
Custom fields
Dimelo
7.0
Vtiger
7.9
Custom objects
Dimelo
9.0
Vtiger
8.5
Scripting environment
Dimelo
9.0
Vtiger
API for custom integration
Dimelo
9.0
Vtiger
7.2

Security

Dimelo
8.0
Vtiger
8.6
Single sign-on capability
Dimelo
8.0
Vtiger
Role-based user permissions
Dimelo
8.0
Vtiger
8.6

Social CRM

Dimelo
9.0
Vtiger
6.0
Social data
Dimelo
9.0
Vtiger
Social engagement
Dimelo
9.0
Vtiger
6.0

Integrations with 3rd-party Software

Dimelo
8.5
Vtiger
Marketing automation
Dimelo
8.0
Vtiger
Compensation management
Dimelo
9.0
Vtiger

Platform

Dimelo
8.0
Vtiger
5.3
Mobile access
Dimelo
8.0
Vtiger
5.3

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

Dimelo

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

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