What users are saying about
3 Ratings
31 Ratings
3 Ratings
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Score 10 out of 100
31 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Dimelo ranks higher in 1 feature set: Platform
  • Vtiger ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM

Sales Force Automation

8.9

Dimelo

89%
10.0

Vtiger

100%
Vtiger ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
1 Rating
10.0
100%
8 Ratings

Workflow management

9.0
90%
1 Rating
10.0
100%
8 Ratings

Territory management

9.0
90%
1 Rating
N/A
0 Ratings

Opportunity management

9.0
90%
1 Rating
10.0
100%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
10.0
100%
8 Ratings

Contract management

9.0
90%
1 Rating
10.0
100%
6 Ratings

Quote & order management

9.0
90%
1 Rating
10.0
100%
6 Ratings

Interaction tracking

9.0
90%
1 Rating
10.0
100%
6 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
N/A
0 Ratings

Customer Service & Support

8.0

Dimelo

80%
9.5

Vtiger

95%
Vtiger ranks higher in 2/3 features

Case management

8.0
80%
2 Ratings
10.0
100%
6 Ratings

Call center management

8.0
80%
2 Ratings
N/A
0 Ratings

Help desk management

8.0
80%
1 Rating
9.0
90%
6 Ratings

Marketing Automation

8.0

Dimelo

80%
10.0

Vtiger

100%
Vtiger ranks higher in 2/2 features

Lead management

7.0
70%
2 Ratings
10.0
100%
6 Ratings

Email marketing

9.0
90%
1 Rating
10.0
100%
6 Ratings

CRM Project Management

8.0

Dimelo

80%
10.0

Vtiger

100%
Vtiger ranks higher in 3/3 features

Task management

7.0
70%
2 Ratings
10.0
100%
6 Ratings

Billing and invoicing management

8.0
80%
1 Rating
10.0
100%
7 Ratings

Reporting

9.0
90%
2 Ratings
10.0
100%
7 Ratings

CRM Reporting & Analytics

7.3

Dimelo

73%
9.7

Vtiger

97%
Vtiger ranks higher in 3/3 features

Forecasting

6.0
60%
2 Ratings
10.0
100%
6 Ratings

Pipeline visualization

8.0
80%
1 Rating
10.0
100%
6 Ratings

Customizable reports

8.0
80%
2 Ratings
9.0
90%
7 Ratings

Customization

8.5

Dimelo

85%
9.3

Vtiger

93%
Vtiger ranks higher in 3/4 features

Custom fields

7.0
70%
2 Ratings
9.0
90%
8 Ratings

Custom objects

9.0
90%
1 Rating
10.0
100%
7 Ratings

Scripting environment

9.0
90%
1 Rating
N/A
0 Ratings

API for custom integration

9.0
90%
1 Rating
9.0
90%
6 Ratings

Security

8.0

Dimelo

80%
9.0

Vtiger

90%
Dimelo ranks higher in 1/2 features

Single sign-on capability

8.0
80%
1 Rating
N/A
0 Ratings

Role-based user permissions

8.0
80%
2 Ratings
9.0
90%
8 Ratings

Social CRM

9.0

Dimelo

90%
10.0

Vtiger

100%
Dimelo ranks higher in 1/2 features

Social data

9.0
90%
2 Ratings
N/A
0 Ratings

Social engagement

9.0
90%
2 Ratings
10.0
100%
5 Ratings

Integrations with 3rd-party Software

8.5

Dimelo

85%

Vtiger

Feature Set Not Supported
N/A
Dimelo ranks higher in 2/2 features

Marketing automation

8.0
80%
2 Ratings
N/A
0 Ratings

Compensation management

9.0
90%
1 Rating
N/A
0 Ratings

Platform

8.0

Dimelo

80%
5.0

Vtiger

50%
Dimelo ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
5.0
50%
5 Ratings

Attribute Ratings

  • Vtiger is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Dimelo

80%
2 Ratings
10.0

Vtiger

100%
8 Ratings

Usability

Dimelo

N/A
0 Ratings
10.0

Vtiger

100%
1 Rating

Support Rating

Dimelo

N/A
0 Ratings
10.0

Vtiger

100%
3 Ratings

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Read full review

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Read full review

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Read full review

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Read full review

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Read full review

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Read full review

Pricing Details

Dimelo

Starting Price

$0

Editions & Modules

Dimelo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Vtiger

    Starting Price

    $28 per month per user

    Editions & Modules

    Vtiger editions and modules pricing
    EditionModules
    One Professional - Standard$421
    One Enterprise - Standard$582
    One Professional - Single App$283
    One Enterprise - Single App$424

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $10

    Additional Details

    Discounts are provided for both annual subscriptions, and for high volume users.

    Usability

    Dimelo

    No answers on this topic

    Vtiger

    I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
    Read full review

    Support Rating

    Dimelo

    No answers on this topic

    Vtiger

    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
    Read full review

    Alternatives Considered

    Dimelo

    This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
    Read full review

    Vtiger

    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Read full review

    Return on Investment

    Dimelo

    • Provided the service we required based upon an assumed initial level of customer engagement
    • Increased social media engagement for the client - positive impact
    Read full review

    Vtiger

    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Read full review

    Screenshots

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