What users are saying about
3 Ratings
29 Ratings
3 Ratings
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Score 10 out of 100
29 Ratings
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Score 6.6 out of 100

Feature Set Ratings

  • Dimelo ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • Workbooks ranks higher in 1 feature set: CRM Reporting & Analytics

Sales Force Automation

8.9

Dimelo

89%
7.7

Workbooks

77%
Dimelo ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
1 Rating
8.5
85%
9 Ratings

Workflow management

9.0
90%
1 Rating
8.2
82%
7 Ratings

Territory management

9.0
90%
1 Rating
7.7
77%
9 Ratings

Opportunity management

9.0
90%
1 Rating
8.8
88%
9 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
6.4
64%
9 Ratings

Contract management

9.0
90%
1 Rating
7.2
72%
9 Ratings

Quote & order management

9.0
90%
1 Rating
7.6
76%
8 Ratings

Interaction tracking

9.0
90%
1 Rating
6.4
64%
8 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
8.4
84%
8 Ratings

Customer Service & Support

8.0

Dimelo

80%
6.3

Workbooks

63%
Dimelo ranks higher in 3/3 features

Case management

8.0
80%
2 Ratings
6.2
62%
8 Ratings

Call center management

8.0
80%
2 Ratings
6.8
68%
2 Ratings

Help desk management

8.0
80%
1 Rating
5.8
58%
8 Ratings

Marketing Automation

8.0

Dimelo

80%
7.3

Workbooks

73%
Dimelo ranks higher in 1/2 features

Lead management

7.0
70%
2 Ratings
8.0
80%
7 Ratings

Email marketing

9.0
90%
1 Rating
6.6
66%
7 Ratings

CRM Project Management

8.0

Dimelo

80%
7.5

Workbooks

75%
Dimelo ranks higher in 2/3 features

Task management

7.0
70%
2 Ratings
7.7
77%
7 Ratings

Billing and invoicing management

8.0
80%
1 Rating
6.8
68%
8 Ratings

Reporting

9.0
90%
2 Ratings
7.8
78%
7 Ratings

CRM Reporting & Analytics

7.3

Dimelo

73%
8.6

Workbooks

86%
Workbooks ranks higher in 3/3 features

Forecasting

6.0
60%
2 Ratings
8.2
82%
8 Ratings

Pipeline visualization

8.0
80%
1 Rating
8.8
88%
8 Ratings

Customizable reports

8.0
80%
2 Ratings
8.8
88%
8 Ratings

Customization

8.5

Dimelo

85%
7.7

Workbooks

77%
Dimelo ranks higher in 3/4 features

Custom fields

7.0
70%
2 Ratings
8.4
84%
8 Ratings

Custom objects

9.0
90%
1 Rating
7.6
76%
7 Ratings

Scripting environment

9.0
90%
1 Rating
7.5
75%
6 Ratings

API for custom integration

9.0
90%
1 Rating
7.5
75%
7 Ratings

Security

8.0

Dimelo

80%
7.5

Workbooks

75%
Dimelo ranks higher in 2/2 features

Single sign-on capability

8.0
80%
1 Rating
7.0
70%
5 Ratings

Role-based user permissions

8.0
80%
2 Ratings
8.0
80%
7 Ratings

Social CRM

9.0

Dimelo

90%
6.6

Workbooks

66%
Dimelo ranks higher in 2/2 features

Social data

9.0
90%
2 Ratings
6.0
60%
3 Ratings

Social engagement

9.0
90%
2 Ratings
7.3
73%
1 Rating

Integrations with 3rd-party Software

8.5

Dimelo

85%
6.9

Workbooks

69%
Dimelo ranks higher in 2/2 features

Marketing automation

8.0
80%
2 Ratings
6.7
67%
6 Ratings

Compensation management

9.0
90%
1 Rating
7.0
70%
2 Ratings

Platform

8.0

Dimelo

80%
4.2

Workbooks

42%
Dimelo ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
4.2
42%
7 Ratings

Attribute Ratings

  • Dimelo is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Dimelo

80%
2 Ratings
7.0

Workbooks

70%
18 Ratings

Likelihood to Renew

Dimelo

N/A
0 Ratings
8.5

Workbooks

85%
7 Ratings

Usability

Dimelo

N/A
0 Ratings
7.3

Workbooks

73%
1 Rating

Availability

Dimelo

N/A
0 Ratings
9.1

Workbooks

91%
4 Ratings

Support Rating

Dimelo

N/A
0 Ratings
8.2

Workbooks

82%
2 Ratings

Online Training

Dimelo

N/A
0 Ratings
6.4

Workbooks

64%
1 Rating

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Read full review

Workbooks Online

It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
Read full review

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Read full review

Workbooks Online

  • Sales process management from enquiry to delivery of product
  • This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
  • Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
  • The FD loved it
  • The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
  • Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
Read full review

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Read full review

Workbooks Online

  • There really isn't all that much, what I would like to see is an app to use on iDevices. Our sales team all have iPads for presentations etc.
  • While Workbooks works rather well with HTML 5, I would still like to see an app. I know it's in the making, but haven't seen anything of this as of yet.
  • I am sure that would increase productivity even further (if it's of the same standard as the main environment).
Read full review

Pricing Details

Dimelo

Starting Price

$0

Editions & Modules

Dimelo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Workbooks

    Starting Price

    $30 per user/per month

    Editions & Modules

    Workbooks editions and modules pricing
    EditionModules
    Workbooks CRM Edition$301
    Workbooks Business Edition$652

    Footnotes

    1. per user/per month
    2. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    Dimelo

    No answers on this topic

    Workbooks Online

    the product works. support has been good or great so far all has been great and we hope to get more from the product. we purchased for an initial year then renewed for a longer term, we have no regrets with this.
    Read full review

    Reliability and Availability

    Dimelo

    No answers on this topic

    Workbooks Online

    Workbooks CRM never let me down.
    Read full review

    Online Training

    Dimelo

    No answers on this topic

    Workbooks Online

    Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
    Read full review

    Alternatives Considered

    Dimelo

    This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
    Read full review

    Workbooks Online

    We felt the high amount of customisation available from Workbooks was much more beneficial to us than the offerings from the larger CRM companies. We also liked the smaller company mentality of Workbooks as it reminded us of ourselves. Ultimately the price also paid a factor as Workbooks was more affordable for what we needed.
    Read full review

    Return on Investment

    Dimelo

    • Provided the service we required based upon an assumed initial level of customer engagement
    • Increased social media engagement for the client - positive impact
    Read full review

    Workbooks Online

    • Allows us easy management of leads and clear visibility of opportunities for the sales team
    • User levels allows us to lock down various parts of the system to only allow them to view or edit certain areas
    • Allows us to manage customers in one piece of software and avoid having to use separate software for support, sales and operations
    Read full review

    Screenshots

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