Elevio by Dixa vs. Gainsight CS
Elevio by Dixa vs. Gainsight CS
Product | Rating | Most Used By | Product Summary | Starting Price |
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Elevio by Dixa | N/A | The Elevio knowledge platform, now from Dixa (acquired February 2021) is designed to intelligently deliver contextual content to customers. Elevio acts as a 24/7 automated support team, intelligently delivering in-app help to the right customer at the right time, and actively deflecting incoming support tickets. Elevio uses data to help constantly improve the company's products and documentations, designed to allow the user to leave no customer behind. | N/A | |
Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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Elevio by Dixa | Gainsight CS | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Elevio by Dixa | Gainsight CS | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Elevio by Dixa | Gainsight CS | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (222 ratings) |
Likelihood to Renew | - (0 ratings) | 6.8 (14 ratings) |
Usability | - (0 ratings) | 8.2 (24 ratings) |
Availability | - (0 ratings) | 8.2 (1 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (134 ratings) |
Online Training | - (0 ratings) | 5.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 6.3 (6 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.4 (1 ratings) |
Elevio by Dixa | Gainsight CS | |
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Likelihood to Recommend | Dixa No answers on this topic | Gainsight |
Pros | Dixa No answers on this topic | Gainsight |
Cons | Dixa No answers on this topic | Gainsight |
Likelihood to Renew | Dixa No answers on this topic | Gainsight |
Usability | Dixa No answers on this topic | Gainsight |
Performance | Dixa No answers on this topic | Gainsight |
Support Rating | Dixa No answers on this topic | Gainsight |
Online Training | Dixa No answers on this topic | Gainsight |
Implementation Rating | Dixa No answers on this topic | Gainsight |
Alternatives Considered | Dixa No answers on this topic | Gainsight |
Return on Investment | Dixa No answers on this topic | Gainsight |
ScreenShots | Elevio by Dixa Screenshots | Gainsight CS Screenshots |