Dixa vs. TELUSCloud Contact Center
Dixa vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dixa | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Dixa | TELUSCloud Contact Center | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | All pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | — | ||||||||||||||
More Pricing Information |
Dixa | TELUSCloud Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Dixa | TELUSCloud Contact Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dixa | TELUSCloud Contact Center | |
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Likelihood to Recommend | 9.3 (4 ratings) | 8.0 (1 ratings) |
Dixa | TELUSCloud Contact Center | |
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Likelihood to Recommend | Dixa | TELUS International |
Pros | Dixa | TELUS International |
Cons | Dixa | TELUS International |
Alternatives Considered | Dixa | TELUS International |
Return on Investment | Dixa | TELUS International |
ScreenShots | Dixa Screenshots |