Dixa vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dixa
Score 8.0 out of 10
N/A
Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.
$39
per month per user
TELUS Cloud Contact Center (TC3)
Score 5.2 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
DixaTELUSCloud Contact Center
Editions & Modules
Essential
$39
per month per user
Growth
$89
per month per user
Ultimate
$139
per month per user
*Custom
Contact for quote
per month per user
No answers on this topic
Offerings
Pricing Offerings
DixaTELUS Cloud Contact Center (TC3)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration
More Pricing Information
Community Pulse
DixaTELUSCloud Contact Center
Top Pros
Top Cons
Features
DixaTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Dixa
-
Ratings
TELUSCloud Contact Center
8.3
1 Ratings
1% below category average
Agent dashboard00 Ratings8.01 Ratings
Validate callers00 Ratings7.01 Ratings
Call forwarding00 Ratings9.01 Ratings
Click-to-call (CTC)00 Ratings9.01 Ratings
Warm transfer00 Ratings8.01 Ratings
Interactive voice response00 Ratings9.01 Ratings
Call tracking00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Dixa
-
Ratings
TELUSCloud Contact Center
8.2
1 Ratings
1% below category average
Inbound call routing00 Ratings9.01 Ratings
Recording00 Ratings8.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Best Alternatives
DixaTELUSCloud Contact Center
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DixaTELUSCloud Contact Center
Likelihood to Recommend
9.3
(4 ratings)
8.0
(1 ratings)
User Testimonials
DixaTELUSCloud Contact Center
Likelihood to Recommend
Dixa
Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
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TELUS International
A universal communication platform
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Pros
Dixa
  • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
  • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
  • The chatbot feature is perfect for customers with simpler problems to be solved.
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TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
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Cons
Dixa
  • I wish it had the option of call transcription so that you don't just have access to the recording.
  • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
  • We have also had problems integrating with social networks, we have not yet been able to integrate them.
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TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
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Alternatives Considered
Dixa
Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
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TELUS International
Shaw Smart Voice
Read full review
Return on Investment
Dixa
  • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
  • You can be confident that you will achieve the desired results for your users thanks to the platform.
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TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
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ScreenShots

Dixa Screenshots

Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly