What users are saying about
2 Ratings
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Score 9 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Dixa

Any contact center. When you do not want to invest in a CRM system Dixa will allow you to capture contacts and the history bar gives you a view of all interactions with that contact. When you want to enable your website to help customers 24/7. When you want to support all channels your customers want to use.
Kevin Tucker | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Dixa
8.8
TELUS Cloud Contact Center (TC3)
Multi-level Interactive Voice Response (IVR)
Dixa
10.0
TELUS Cloud Contact Center (TC3)
User templates
Dixa
7.0
TELUS Cloud Contact Center (TC3)
Call reports
Dixa
8.0
TELUS Cloud Contact Center (TC3)
Directory of employee names
Dixa
10.0
TELUS Cloud Contact Center (TC3)

Call Management

Dixa
9.6
TELUS Cloud Contact Center (TC3)
Answering rules
Dixa
10.0
TELUS Cloud Contact Center (TC3)
Call recording
Dixa
10.0
TELUS Cloud Contact Center (TC3)
Call park
Dixa
9.0
TELUS Cloud Contact Center (TC3)
Call screening
Dixa
9.0
TELUS Cloud Contact Center (TC3)
Message alerts
Dixa
10.0
TELUS Cloud Contact Center (TC3)

Contact Center Software

Dixa
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
Dixa
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
Dixa
TELUS Cloud Contact Center (TC3)
7.0
Call forwarding
Dixa
TELUS Cloud Contact Center (TC3)
9.0
Click-to-call (CTC)
Dixa
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
Dixa
TELUS Cloud Contact Center (TC3)
8.0
Interactive voice response
Dixa
TELUS Cloud Contact Center (TC3)
9.0
Call tracking
Dixa
TELUS Cloud Contact Center (TC3)
8.0

Workforce Optimization (WFO)

Dixa
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
Dixa
TELUS Cloud Contact Center (TC3)
9.0
Recording
Dixa
TELUS Cloud Contact Center (TC3)
8.0
Quality management
Dixa
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
Dixa
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
Dixa
TELUS Cloud Contact Center (TC3)
8.0

Pros

Dixa

  • Programming the system is like doing a visio flow chart
  • Everything we want to implement is supported by the system
  • Only 2 short outages in the last year.
Kevin Tucker | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Dixa

  • Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
  • Everything else is working great
Kevin Tucker | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dixa

Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
Kevin Tucker | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Dixa

  • Improved consumer experience
  • Improved channel partner experience
  • Agent productivity and lower stress
Kevin Tucker | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

Dixa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dixa
9.0
TELUS Cloud Contact Center (TC3)
8.0

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